Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 3, 2019, 11:56 am
#1681
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
While some of my opinions have changed over time, I don't think anything you just quoted from my first post is different.
I still think it's unacceptable, but with my own mattress in hand, getting $1000 voucher for one segment on a $1000 round-trip ticket is perfectly acceptable to me. A $1000 voucher for one segment on a $5000 round-trip, without my backup mattress, would not be acceptable. But that has luckily not happened.
I still think it's unacceptable, but with my own mattress in hand, getting $1000 voucher for one segment on a $1000 round-trip ticket is perfectly acceptable to me. A $1000 voucher for one segment on a $5000 round-trip, without my backup mattress, would not be acceptable. But that has luckily not happened.
May 3, 2019, 4:53 pm
#1683
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
May 3, 2019, 5:16 pm
#1685
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I'm genuinely curious though, as I'm sure many here are. What's the status? Did AC at least acknowledge your rejection? Counter-offer?
No disagreement that we should all do better at demanding more, but since you jumped off that cliff already I think it's reasonable to expect your fellow affected AC FFs here would want an update on your bold journey.
No disagreement that we should all do better at demanding more, but since you jumped off that cliff already I think it's reasonable to expect your fellow affected AC FFs here would want an update on your bold journey.
perhaps you missed this? Would love an update.
May 4, 2019, 8:45 pm
#1688
Join Date: Feb 2019
Posts: 2
AC 15YYZ to HKG 9G
Flew 15h TPAC yesterday and had my first occurrence of this . Had not heard of it before or seen it on 777 or 787 flights to SYD and BNE. Submitted white form SD was good about it tried to reset didn't work .321 code was still valid. Was the lower half of the seat and my butt is still sore a day later despite sitting on blankets provided . For paid J what sort of comp has been typical?
May 4, 2019, 8:46 pm
#1689
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,511
Flew 15h TPAC yesterday and had my first occurrence of this . Had not heard of it before or seen it on 777 or 787 flights to SYD and BNE. Submitted white form SD was good about it tried to reset didn't work .321 code was still valid. Was the lower half of the seat and my butt is still sore a day later despite sitting on blankets provided . For paid J what sort of comp has been typical?
May 5, 2019, 2:56 pm
#1692
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Respectfully, please note it also appears some travelers have an inherent interest in getting the level of typical compensation (namely pocketing comp based on OPM buying the ticket), so looks like, IMHO, some folks prefer to avoid an upset to AC apple cart by rejecting AC unilateral offer.
May 5, 2019, 5:19 pm
#1695
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
With respect to your conclusion about OPM, whether it applies more broadly or just to a few posters, I don't know what you've based it on. I've been following this thread but will admit I didn't go back through all 1600+ posts, maybe there's something there.
I do think people can come to different conclusions about what the right amount of compensation - and how hard to push for it. Whether OPM or not. If and when it happens to me - and that will more likely be when travelling on my own dime - I may well decide I'm fine with whatever is offered. No need to disparage people for that decision even if it's not what you think is right.
Finally, no doubt different corporations will have different views on how compensation should be handled. I haven't experienced the particular issue discussed in this thread but have received a 20% discount code for a different issue and separately a significant number of points for a hotel issue (enough to pay for several nights stay). In both cases I told my employer about it and in both cases they were absolutely fine with the situation. I was the one who was inconvenienced in both cases, so the corporate view was compensation stays with me. So while other corporations may view it differently, my experience suggests me the OPM issue isn't relevant. Yes, it's a sample size of one. But it's not that different from corporations allowing employees to retain points from frequent flier points.
I do think people can come to different conclusions about what the right amount of compensation - and how hard to push for it. Whether OPM or not. If and when it happens to me - and that will more likely be when travelling on my own dime - I may well decide I'm fine with whatever is offered. No need to disparage people for that decision even if it's not what you think is right.
Finally, no doubt different corporations will have different views on how compensation should be handled. I haven't experienced the particular issue discussed in this thread but have received a 20% discount code for a different issue and separately a significant number of points for a hotel issue (enough to pay for several nights stay). In both cases I told my employer about it and in both cases they were absolutely fine with the situation. I was the one who was inconvenienced in both cases, so the corporate view was compensation stays with me. So while other corporations may view it differently, my experience suggests me the OPM issue isn't relevant. Yes, it's a sample size of one. But it's not that different from corporations allowing employees to retain points from frequent flier points.