Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 2, 2019, 8:11 pm
#1576
Join Date: Apr 2019
Posts: 4
@rkaiulani can take bets from his party. Loser(s) (winner(s)?) gets share of pot. If they all have park benches then everyone loses (breaks even). 
You may wish to consider a complaint to the local state consumer protection bureau regarding false advertising, certainly Air Canada advertises where you live, even if that is on the website, and you may have a case that Air Canada deceived you when they very well knew of the problem.
I believe you can request compensation in AE points instead, if that does anything for you? And while this issues is ridiculous it’s not 100% of seats so you may be okay. I don’t think anyone here has 100% although some have 50%. If you’re travelling with a large party however ... I don’t see everyone being lucky.
@rkaiulani, the deflating seats are a real problem that numerous people here have experienced, and AC have acknowledged is a real problem.
That said, it's important to keep in perspective the frequency of the problem. Some here have flown a sequence of four flights and had seats fail on three of them. Personally, I have taken numerous flights in AC international business class seats, and I have never once had a problem.
I'd estimate that I've taken on the order of 25 individual flights in business class since this problem was first reported.
As I've taken pains to point out, this is a real problem - and much to the angst of some here, I now bring an inflatable mattress with me (see the wiki at the top of this thread for details) just in case I do have a problem.
But none of that means that you are for sure going to encounter a problem. To date, I have not.
That said, it's important to keep in perspective the frequency of the problem. Some here have flown a sequence of four flights and had seats fail on three of them. Personally, I have taken numerous flights in AC international business class seats, and I have never once had a problem.
I'd estimate that I've taken on the order of 25 individual flights in business class since this problem was first reported.
As I've taken pains to point out, this is a real problem - and much to the angst of some here, I now bring an inflatable mattress with me (see the wiki at the top of this thread for details) just in case I do have a problem.
But none of that means that you are for sure going to encounter a problem. To date, I have not.
Apr 2, 2019, 8:21 pm
#1577
Join Date: Apr 2019
Posts: 4
You may wish to consider a complaint to the local state consumer protection bureau regarding false advertising, certainly Air Canada advertises where you live, even if that is on the website, and you may have a case that Air Canada deceived you when they very well knew of the problem.
Apr 3, 2019, 1:05 am
#1579
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Unfortunately, a complaint can only deal with what has happened. Plenty of posts on this Thread from travelers who have NOT had this experience.
So I take the position, which has been communicated to AC, that I will pursue a remedy for a past event. But I also state that since AC continues to advertise the SS product, and my experience has been only one failure over few hundred thousand miles, I accept the ongoing advertising although I do fly less on AC J for a variety of reasons - this just being one of the possible problems I wish to avoid.. Should my complaint to the Advertising Standards Canada (Council in the US) were to prove successful, my expectation that AC will need to amend its advertising...should that happen then I will further adapt my decisions accordingly.
What may or may not happen with the seat replacement is truly unknown...if you are really worried, write to Air Canada and ask for a refund...you likely will NOT get very far, but if the seat actually fails afterwards, then you can go back and directly accuse AC that they knowingly made a decision to deliver you a product NOT in line with your purchase.
hope this helps...and need not worry...often AC flight go just fine, and does so for many, including me.
So I take the position, which has been communicated to AC, that I will pursue a remedy for a past event. But I also state that since AC continues to advertise the SS product, and my experience has been only one failure over few hundred thousand miles, I accept the ongoing advertising although I do fly less on AC J for a variety of reasons - this just being one of the possible problems I wish to avoid.. Should my complaint to the Advertising Standards Canada (Council in the US) were to prove successful, my expectation that AC will need to amend its advertising...should that happen then I will further adapt my decisions accordingly.
What may or may not happen with the seat replacement is truly unknown...if you are really worried, write to Air Canada and ask for a refund...you likely will NOT get very far, but if the seat actually fails afterwards, then you can go back and directly accuse AC that they knowingly made a decision to deliver you a product NOT in line with your purchase.
hope this helps...and need not worry...often AC flight go just fine, and does so for many, including me.
Apr 3, 2019, 9:10 am
#1581
Join Date: Feb 2003
Location: YYZ / LHR
Programs: AC SE100k
Posts: 262
Thank you for the info. If it happens, I will definitely pursue it. Like you mentioned, I also believe the product that is being advertised is not the product AC is producing. After purchasing “Signature Class” seats I was looking forward to my flight. Now I’m hopeful but wary. Which is why I was asking if anyone new the progress of the seat replacement that was supposed to start in April. Thanks again for your response.
At the end of the day you've already booked your tickets and what's done is done. Hopefully you won't suffer a deflation, and the odds aren't as grim as one is led the believe on this site. It's all down to luck, and even if you lose the deflation lottery, it's still better than being further back in the plane. Try not to worry too much about it!
Apr 4, 2019, 4:30 am
#1583
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,763
Done. With thanks to @24left for the actual research, I've added a list of all unique mattress pads purchased to the end of the wiki.
I was busy gallivanting around Australia, didn't really have time for that. And thanks to @24left for compiling all those links, which I'm sure were useful as you did up the wiki 
There have been a few posts about this, but 3-2-1 was working as of March 31 on my SYD-YVR, and others seem to have reported that it's still good, so perhaps there was an issue just with the aircraft you were on (or maybe you were suffering from temporary dyscalculia and entered 1-2-3
)?Folks, we have had so many posts regarding the issue, such that if there is an ongoing issue after all this time, then we are both a part of the problem and the solution. Without rehashing all of the remedial options discussed in posts, it is time to put up or to shut up. My last YVR-TPE had multiple deflated seats. My response is to no longer fly AC on the route with AC advised accordingly. I appreciate that many believe that they have no choice because of their FF status requirements, and if one is still flying AC solely because of that reason, then with all due respect, please reconsider the value proposition and accept that you and only you now control your destiny. You have willingly accepted the potential for a malfunctioning seat, and that acceptance is why there is no corrective action.
For instance, I needed to go LON on business a couple of months ago. Options were: (a) fly AC direct to LHR, (b) fly WS PY to LGW, (c) fly KL to AMS then connect AMS-LHR, or (d) doing a connection elsewhere, e.g. YYC-YVR on WS then YVR-LHR on BA. Option (a) risked a deflated seat but otherwise offered best hard product and best schedule, (b) meant definitely being stuck in WS's crappy PY, (c) meant KL's underwhelming A330 2-2-2 J to AMS with the inconvenient 3:30PM departure time from YYC, and obviously adding several hours of extra travel time. (Note that BA has suspended YYC-LHR service due to 787 engine problems). Option (d) had similar drawbacks to (c), e.g. have you flown BA's terrible J hard product? By the way, (c) and (d) were also significantly more expensive and would have required me to go to my boss to get approval to spend the extra money. In the end, choosing AC was the least of the various evils.
I have booked a couple other tickets to avoid AC (including trying WS's new 789 service in the summer), I have written in to AC customer relations, and I have made my displeasure known to concierges and cabin crew. But I'm probably still going to end up on AC from time to time.
So I, for one, would appreciate it if you and others with that condescending attitude would cut out the harping on about how those of us who are flying AC are part of the problem etc.
I booked a trip in Business just for the lie flat feature. I somehow found this forum and regret it now. Is there anyway to track if AC is indeed fixing the deflating seat problem? It is now April when AC stated it would begin with the changes. Mahalo for enlightening me on the situation.
The deflated seats are a craphsoot. If your seat isn't deflated, AC's seats are actually quite good, especially on the 787. Hoping for the best for you
Apr 4, 2019, 7:47 am
#1584
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
There have been a few posts about this, but 3-2-1 was working as of March 31 on my SYD-YVR, and others seem to have reported that it's still good, so perhaps there was an issue just with the aircraft you were on (or maybe you were suffering from temporary dyscalculia and entered 1-2-3
)?How was 'ol 34.
Apr 4, 2019, 7:56 am
#1585
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,763
Wife and I both had upper lumbar deflated from the moment we got on the plane. Rest of the seat was okay. Software resets had little effect. SD was also called in for the switch reset. Wife got the compensation form without asking, I didn't. SD had definitely grown grumpier about it in the few hours between when she got hers and I had him doing the hardware reset. Maybe he thought I was a scammer, who knows. We'll see what customer relations has to say about it.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Apr 4, 2019, 8:01 am
#1586
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Wife and I both had upper lumbar deflated from the moment we got on the plane. Rest of the seat was okay. Software resets had little effect. SD was also called in for the switch reset. Wife got the compensation form without asking, I didn't. SD had definitely grown grumpier about it in the few hours between when she got hers and I had him doing the hardware reset. Maybe he thought I was a scammer, who knows. We'll see what customer relations has to say about it.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Apr 4, 2019, 8:05 am
#1587
Join Date: May 2012
Posts: 492
Wife and I both had upper lumbar deflated from the moment we got on the plane. Rest of the seat was okay. Software resets had little effect. SD was also called in for the switch reset. Wife got the compensation form without asking, I didn't. SD had definitely grown grumpier about it in the few hours between when she got hers and I had him doing the hardware reset. Maybe he thought I was a scammer, who knows. We'll see what customer relations has to say about it.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Sore back at the end of the flight, but at least it wasn't the full seat deflated. On a 14-hour flight, that would have been really miserable.
Apr 4, 2019, 1:19 pm
#1589
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,763
$1000 eMCO received for my troubles on 34 for the other day, despite lack of form, plus a contrite e-mail about both the seats and grumpy SD.
How am I going to use all these damned eMCOs? I now have $300 + 2 x $500 + $1000 + presumably something coming for the wife's deflated seat on 34 the other day (the $300 is not seat-related). I don't like to use them for overseas or complicated trips where I might need CC insurance, and I've already got a bunch of travel booked for the next few months...
That's a bit hyperbolic. It was a few hours of discomfort, not lasting damage.
How am I going to use all these damned eMCOs? I now have $300 + 2 x $500 + $1000 + presumably something coming for the wife's deflated seat on 34 the other day (the $300 is not seat-related). I don't like to use them for overseas or complicated trips where I might need CC insurance, and I've already got a bunch of travel booked for the next few months...
That's a bit hyperbolic. It was a few hours of discomfort, not lasting damage.