Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 31, 2019, 1:14 pm
#1561
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
@Transpacificflyer
Exactly, but I would paraphrase bit more directly for those who bring a mattress. This behavior publicly enables AC, and says directly that AC can cheapen J cabin with NO repercussions. Sorry folks, but seriously I can only assume many still fly AC J because someone else paying, and FF gets AC/AP benefits.
Sorry @skybluesea, not really sure what to say, except that your assumption above is wrong.
I have flown many many times in international J, including recently (and again next week), and sometimes (not always, but sometimes) on my own dime. I continue to fly J in AC at least in part because I have never once had a problem with a deflated seat.
Please don't read more into that, than I'm saying .... I'm not disputing that others have had problems, and I understand that AC have even admitted the flaw. That's why I now take a mattress with me; it's small, light, doesn't get in my way, and is there as an emergency backup plan just in case.
But if I look at my personal experiences, I have never had a problem. Perhaps I'm just lucky, there are certainly many on here who fly more than I do (I'm only at 1.4 MM, with close to 150K AQM last year) ... but your implication is that I should stop flying AC to punish them for a problem that I have never experienced?
I do want to support my fellow travellers, and I do hope that AC fixes the problem (as they claim to be doing, albeit slowly) - but switching away from AC now would deprive me of the onboard service and recognition that I've earned, and also slow my own progression towards 2MM - and at this point, given that I have never once had a problem, that's not a trade off that I feel I need to make.
Mar 31, 2019, 1:20 pm
#1562
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
I have no idea how big the puncture gets, but there are things such as slow leaks. If the seat starts out inflated and then deflates underneath you, then it's likely a faster leak and I doubt it will stay re-inflated for long .... but if you find the seat is deflated upon boarding, then it's conceivable that the specific puncture in that specific seat takes >24 hours to empty, in which case a rondelle reset(™) would do the job just fine.
Mar 31, 2019, 2:38 pm
#1564
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
@canopus27
everyone can do what they wish, but I'm NOT the only one making this observation per above...and if your actions, IMHO, has implications for me, then certainly here is the place to post such views, respectfully of course.
and you will find my post quite early in this Thread saying exactly what you post here...not my problem (until the situation changed)...but of course you are fortunate and I wish you well that you ALWAYS get what you pay for.
ps...and in regard to air mattresses, IMHO they represent a potential hazard, and have requested Transport Canada to investigate whether Air Canada is violating CARS by permitting their use in the J cabin (if TC says they are OK, good news would you NOT agree?)...and what you may consider an acceptable approach to managing the in-flight hazards an air mattress might represent, NOT everyone will be as diligent as you...and we cannot depend on our safety and those of our friends, colleagues, family on what someone may or may NOT do when facing emergency circumstances...so let's TC make this call, NOT the wanna-be safety regulators on FT.
everyone can do what they wish, but I'm NOT the only one making this observation per above...and if your actions, IMHO, has implications for me, then certainly here is the place to post such views, respectfully of course.
and you will find my post quite early in this Thread saying exactly what you post here...not my problem (until the situation changed)...but of course you are fortunate and I wish you well that you ALWAYS get what you pay for.
ps...and in regard to air mattresses, IMHO they represent a potential hazard, and have requested Transport Canada to investigate whether Air Canada is violating CARS by permitting their use in the J cabin (if TC says they are OK, good news would you NOT agree?)...and what you may consider an acceptable approach to managing the in-flight hazards an air mattress might represent, NOT everyone will be as diligent as you...and we cannot depend on our safety and those of our friends, colleagues, family on what someone may or may NOT do when facing emergency circumstances...so let's TC make this call, NOT the wanna-be safety regulators on FT.
Beyond that, I think I'm in full agreement with everything else you wrote.
Apr 2, 2019, 9:49 am
#1566
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
https://www.prnewswire.com/news-rele...300822997.html
MONTREAL, April 2, 2019 /PRNewswire/ - Air Canada today was named the North American airline with the best Business Class by TripAdvisor's Travellers' Choice Airlines awards for 2019.
MONTREAL, April 2, 2019 /PRNewswire/ - Air Canada today was named the North American airline with the best Business Class by TripAdvisor's Travellers' Choice Airlines awards for 2019.
Apr 2, 2019, 1:40 pm
#1567
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
https://www.prnewswire.com/news-rele...300822997.html
MONTREAL, April 2, 2019 /PRNewswire/ - Air Canada today was named the North American airline with the best Business Class by TripAdvisor's Travellers' Choice Airlines awards for 2019.
MONTREAL, April 2, 2019 /PRNewswire/ - Air Canada today was named the North American airline with the best Business Class by TripAdvisor's Travellers' Choice Airlines awards for 2019.
Depends on the route of course, AC doesn’t offer lobster and cheese but they do feed me on short J hops and provide domestic lounge access unlike others.
But we all know these results are nonsense.
Apr 2, 2019, 3:17 pm
#1568
Join Date: Apr 2019
Posts: 4
I booked a trip in Business just for the lie flat feature. I somehow found this forum and regret it now. Is there anyway to track if AC is indeed fixing the deflating seat problem? It is now April when AC stated it would begin with the changes. Mahalo for enlightening me on the situation.
Apr 2, 2019, 3:31 pm
#1569
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I booked a trip in Business just for the lie flat feature. I somehow found this forum and regret it now. Is there anyway to track if AC is indeed fixing the deflating seat problem? It is now April when AC stated it would begin with the changes. Mahalo for enlightening me on the situation.
Otherwise if it’s a long haul screenshot the wiki notes on fixing and consider purchasing an air mattress. And ensure you are familiar with the white form requirement.
Apr 2, 2019, 4:06 pm
#1570
Join Date: Apr 2019
Posts: 4
Unfortunately I booked in December. Traveling with a group and AC is who they went with. I’ve been following this thread for about a month and have the roundel reset and comp form info. I live in Hawaii and I don’t use AC at all outside of this trip. So AC’s compensation for future flights won’t do anything for me. I am traveling in September, so I have time and am hoping AC gets on those seat repairs. I’ll keep checking the forums for updates. Thanks for answering my question. 🤙🏽
Apr 2, 2019, 5:21 pm
#1572
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Unfortunately I booked in December. Traveling with a group and AC is who they went with. I’ve been following this thread for about a month and have the roundel reset and comp form info. I live in Hawaii and I don’t use AC at all outside of this trip. So AC’s compensation for future flights won’t do anything for me. I am traveling in September, so I have time and am hoping AC gets on those seat repairs. I’ll keep checking the forums for updates. Thanks for answering my question. 🤙🏽
Apr 2, 2019, 5:48 pm
#1573
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I believe you can request compensation in AE points instead, if that does anything for you? And while this issues is ridiculous it’s not 100% of seats so you may be okay. I don’t think anyone here has 100% although some have 50%. If you’re travelling with a large party however ... I don’t see everyone being lucky.
Apr 2, 2019, 6:39 pm
#1574
Join Date: Jul 2016
Programs: AC SE
Posts: 38
DP:
Just got off AC8
Fin 743
Seat 7K
Slow leak, did the quick reset but the seat continued to deflate. SD did the under the seat reset but no luck. SD tried the 642681 code reset which is the seat calibration. He pressed next twice quickly without reading the instruction (set the seat in upright position and then fully flat). The motor function completely ceased after that. He tried multiple resets after that but nothing happened.
Offered compensation form.
Just got off AC8
Fin 743
Seat 7K
Slow leak, did the quick reset but the seat continued to deflate. SD did the under the seat reset but no luck. SD tried the 642681 code reset which is the seat calibration. He pressed next twice quickly without reading the instruction (set the seat in upright position and then fully flat). The motor function completely ceased after that. He tried multiple resets after that but nothing happened.
Offered compensation form.
Apr 2, 2019, 7:01 pm
#1575
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
@rkaiulani, the deflating seats are a real problem that numerous people here have experienced, and AC have acknowledged is a real problem.
That said, it's important to keep in perspective the frequency of the problem. Some here have flown a sequence of four flights and had seats fail on three of them. Personally, I have taken numerous flights in AC international business class seats, and I have never once had a problem.
I'd estimate that I've taken on the order of 25 individual flights in business class since this problem was first reported.
As I've taken pains to point out, this is a real problem - and much to the angst of some here, I now bring an inflatable mattress with me (see the wiki at the top of this thread for details) just in case I do have a problem.
But none of that means that you are for sure going to encounter a problem. To date, I have not.
That said, it's important to keep in perspective the frequency of the problem. Some here have flown a sequence of four flights and had seats fail on three of them. Personally, I have taken numerous flights in AC international business class seats, and I have never once had a problem.
I'd estimate that I've taken on the order of 25 individual flights in business class since this problem was first reported.
As I've taken pains to point out, this is a real problem - and much to the angst of some here, I now bring an inflatable mattress with me (see the wiki at the top of this thread for details) just in case I do have a problem.
But none of that means that you are for sure going to encounter a problem. To date, I have not.