Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 30, 2019, 5:55 pm
#1546
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,768
Upper part of my seat is deflated on 34 right now. A reset (through the screen) has improved it so far, but who knows how long it will last.
My wife has exactly the same problem. The reset so far hasn't cured it.
I hate these %$#!?*@ seats.
My wife has exactly the same problem. The reset so far hasn't cured it.
I hate these %$#!?*@ seats.
Mar 30, 2019, 5:59 pm
#1547
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,229
I sincerely hope that's the 'short' part of AC34 and not the long one.
Mar 30, 2019, 6:01 pm
#1548
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,768
Mar 30, 2019, 6:18 pm
#1549
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
FIN and seat number? I'm back on AC33 again next week and AC just rotates a limited number of those B77Ls on that route, so it'd be nice to get a heads-up.
Mar 30, 2019, 6:24 pm
#1550
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,768
Will update the spreadsheet or whatever in the wiki when we land.
Not sure I'd agree about rotating the "limited number" of 77Ls. Pretty sure 100% of the 77L fleet sees this route pretty often
Mar 30, 2019, 8:15 pm
#1552
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,920
Folks, we have had so many posts regarding the issue, such that if there is an ongoing issue after all this time, then we are both a part of the problem and the solution. Without rehashing all of the remedial options discussed in posts, it is time to put up or to shut up. My last YVR-TPE had multiple deflated seats. My response is to no longer fly AC on the route with AC advised accordingly. I appreciate that many believe that they have no choice because of their FF status requirements, and if one is still flying AC solely because of that reason, then with all due respect, please reconsider the value proposition and accept that you and only you now control your destiny. You have willingly accepted the potential for a malfunctioning seat, and that acceptance is why there is no corrective action.
Mar 30, 2019, 11:59 pm
#1554
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Just got off AC63, FIN 836, seat 7A kept deflating, SD did rondel reset and under seat and each one lasted about 60 to 90 minutes. Received white compensation forum.
Mar 31, 2019, 12:04 am
#1555
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Mar 31, 2019, 12:11 am
#1556
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Mar 31, 2019, 12:23 am
#1557
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
Does anyone expect the reset to resolve the problem for the whole flight? There is a puncture in the inflatable bladder. You can probably keep a punctured balloon inflated on its own with enough air going in, but not if you're sitting on it.
Mar 31, 2019, 4:08 am
#1559
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Nothing worse (and more ironic) than a missed upgrade from BNE due to the last J seat being broken, to get into a J pod for YVR-YYZ yesterday and have solid plastic back to try and fall asleep on.
They also changed the password so I couldn't reset it.
In charge was great about it and had a form ready. Still frustrating as I didn't sleep a wink on BNE-YVR
They also changed the password so I couldn't reset it.
In charge was great about it and had a form ready. Still frustrating as I didn't sleep a wink on BNE-YVR
@lcohen999
Sorry to hear about your experiences.
OK, that's hilarious.
It's like a giant cat and mouse game.
In today's episode of Punishing Your Customers........
1. Buy J and get stay-flat
2. Try to use rondelle reset. But now, new passcode, lol (@yyznomad, time to update the wiki)
.
Sorry to hear about your experiences.
OK, that's hilarious.
It's like a giant cat and mouse game.
In today's episode of Punishing Your Customers........
1. Buy J and get stay-flat
2. Try to use rondelle reset. But now, new passcode, lol (@yyznomad, time to update the wiki)
.
Mar 31, 2019, 4:51 am
#1560
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
It has happened for me a handful of times. I expected the seat to deflate again (after resetting the lumbar), and it did not.