Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
#1441
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
I'm a little hurt that @24left didn't include my mattress in the master list (kidding, 24L ) ...
I have not had to use this one yet, but it has plenty of good reviews on amazon, and it's certainly small & light to bring with me:
I have not had to use this one yet, but it has plenty of good reviews on amazon, and it's certainly small & light to bring with me:
#1442
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
Flying AC37 to MEL tonight. I had meant to order my air mattresses on Monday night after the YYC mini-Do, but something urgent came up and I forgot. I was able to send the wife out today to pick something up, but the only thing we could get was the Klymit ones that were much more expensive than one of the other recommended options.
But this thread is so big, it was super hard to find info on which ones people had purchased, even though I knew it was in here - it's spread over a bunch of pages, by different posters, etc...
I throw it out for consideration of the group whether it would be appropriate to add a section to this thread's wiki with details of what people have used, the Amazon links, etc, or whether we might want a whole new thread dedicated to that.
Normally I'd just do the wiki myself, but there's undoubtedly someone here who has a better handle on where all the posts are and so on...
But this thread is so big, it was super hard to find info on which ones people had purchased, even though I knew it was in here - it's spread over a bunch of pages, by different posters, etc...
I throw it out for consideration of the group whether it would be appropriate to add a section to this thread's wiki with details of what people have used, the Amazon links, etc, or whether we might want a whole new thread dedicated to that.
Normally I'd just do the wiki myself, but there's undoubtedly someone here who has a better handle on where all the posts are and so on...
#1443
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I'm a little hurt that @24left didn't include my mattress in the master list (kidding, 24L ) ...
I have not had to use this one yet, but it has plenty of good reviews on amazon, and it's certainly small & light to bring with me:
https://www.amazon.ca/gp/product/B07..._title_o07_s00
I have not had to use this one yet, but it has plenty of good reviews on amazon, and it's certainly small & light to bring with me:
https://www.amazon.ca/gp/product/B07..._title_o07_s00
@canopus27
Awwww, how could I have missed your post??????
So sorry.
In related news, my seat on fin 846 this morning was fluffy.
#1444
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,171
I don't feel that was necessary. Several people, myself included, sought feedback on the ethics of willingly swapping a defective seat with another customer (not any crew or non-rev passenger). It's an entirely reasonable question- posed and laid to rest weeks ago - that was illuminating in the reactions it provoked.
Maybe it wasn't a philosophical discussion, but I couldn't think of a better word to describe the healthy debate. No offense was intended to those who self-identify as philosophers. I'll take philosophers over trolls any day.
#1449
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
#1450
Join Date: Jan 2016
Posts: 25
There's probably like zero chance of me trying to request compensation on this almost two years later, right?
I flew YUL -> FRA back in August 2017 in J class and my seat kept inflating and deflating in flight and I thought was just normal for it to happen. Doubt I could get anything back by this point :/
I flew YUL -> FRA back in August 2017 in J class and my seat kept inflating and deflating in flight and I thought was just normal for it to happen. Doubt I could get anything back by this point :/
#1451
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
There's probably like zero chance of me trying to request compensation on this almost two years later, right?
I flew YUL -> FRA back in August 2017 in J class and my seat kept inflating and deflating in flight and I thought was just normal for it to happen. Doubt I could get anything back by this point :/
I flew YUL -> FRA back in August 2017 in J class and my seat kept inflating and deflating in flight and I thought was just normal for it to happen. Doubt I could get anything back by this point :/
#1452
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Or on board... As part of the duty free offerings from AC or like with the $3 (or whatever they cost these days) earphones.
#1455
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I also was offered half the usual compensation for my last three claims. Thant's 10 claims for 2019, 7 got me $XXX and the last three, $XX..... looks like they are cutting by. I simply replied 'unacceptable' to their AI generated email with the proposed compensation and havent heard back.