Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 15, 2019, 8:10 pm
#1412
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Mar 15, 2019, 8:18 pm
#1413
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@Adam Smith
As you requested
, I did my thing and went back to what I thought was the first mention of the mattress with a photo (canolakid's) and then went through the thread.
All the links I included my reply to you upthread are posts where there are links to the products people purchased on Amazon, and photos of the mattress pad in its rolled-up form, and photos of some mattress pads open in the AC seats.
Listing the links was the fastest way to gather up the "scientifically sourced" data, LOL
I hope you can work with the links
As you requested
, I did my thing and went back to what I thought was the first mention of the mattress with a photo (canolakid's) and then went through the thread.All the links I included my reply to you upthread are posts where there are links to the products people purchased on Amazon, and photos of the mattress pad in its rolled-up form, and photos of some mattress pads open in the AC seats.
Listing the links was the fastest way to gather up the "scientifically sourced" data, LOL
I hope you can work with the links
Mar 15, 2019, 10:01 pm
#1416
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
For the record, the one I bought and linked worked great.
I doubt I still have my boarding pass, but I'm happy to give you my name, seat number, flight, booking reference, ticket number, etc.
Would anyone be willing to send me photo of mattress installed in AC J seat with your boarding pass (name blocked out) that I can include, should I proceed to formal complaint - thanks...
ps...block out seat and sequence number too otherwise AC could find out who you are.
ps...block out seat and sequence number too otherwise AC could find out who you are.
Mar 16, 2019, 1:01 am
#1418
Join Date: Nov 2018
Programs: AC 50K
Posts: 199
Had my first deflated seat yesterday. Only the section between the headrest and the lumbar deflated. SD and I ran the full gamet of possible reset options. After that, the SD provided some economy pillows which filled the dip in the seat and I slept no problem. No white form and I forgot to ask upon landing as I was rushing for a connection (we were already delayed due to maitenance issues in the baggage hold). Should I email AC about my issue or leave it?
Mar 16, 2019, 2:26 am
#1419
Join Date: May 2012
Posts: 492
Had my first deflated seat yesterday. Only the section between the headrest and the lumbar deflated. SD and I ran the full gamet of possible reset options. After that, the SD provided some economy pillows which filled the dip in the seat and I slept no problem. No white form and I forgot to ask upon landing as I was rushing for a connection (we were already delayed due to maitenance issues in the baggage hold). Should I email AC about my issue or leave it?
Mar 16, 2019, 2:31 am
#1420
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Had my first deflated seat yesterday. Only the section between the headrest and the lumbar deflated. SD and I ran the full gamet of possible reset options. After that, the SD provided some economy pillows which filled the dip in the seat and I slept no problem. No white form and I forgot to ask upon landing as I was rushing for a connection (we were already delayed due to maitenance issues in the baggage hold). Should I email AC about my issue or leave it?
As you've experienced this in past flights, if you could kindly provide us with the OBC number from the form provided to you by the inflight crew, we will follow up with our Budget Office.
Mar 16, 2019, 2:39 am
#1421
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
The law of average worked against me tonight.
I woke up saying to myself "so THAT'S what it feels like!"
I only woke on final descent so did not seek compensation, but did inform SD Julia and asked her to log it. I consider myself very lucky that my first experience was the end of a TCON and not the beginning of a TPAC.
AC309, 4K. Not sure of the fin, sorry.
I woke up saying to myself "so THAT'S what it feels like!"
I only woke on final descent so did not seek compensation, but did inform SD Julia and asked her to log it. I consider myself very lucky that my first experience was the end of a TCON and not the beginning of a TPAC.
AC309, 4K. Not sure of the fin, sorry.
Mar 16, 2019, 3:44 am
#1422
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Mar 16, 2019, 4:34 am
#1424
Join Date: May 2012
Posts: 492
So, it would appear everyone is a “special exception” - thank you posting as another worthwhile perspective emerges.
Think about intent of this statement- it is actually a threat- take this offer or leave it as we are treating you as a special case, which AC knows to be patently false. arguably this is also form of micro-advertising to entice acceptance of a credit towards future AC flight...i.e. another promotion for AC product and will need to go back to Competition Act/Regs as another bit talks about this kind of deceptive offer as reviewable behavior.
reminder, please complain to AC directly even if you don’t care about compensation- posting here will not form basis of credible evidence- AC may face disclosure of all complaints received and the more on their books, the greater the pressure will cause for speedier action.
And with MAX, AC has plenty on their hands to make excuse fixing J seats lower priority/ my response to AC if they try this nonsense “if I can chew gum and walk at the same time, The mighty AC certainly can”.