Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 3, 2019, 3:56 pm
#1247
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Again, that might make sense for a short haul flight but if you're doing a long haul or red-eye sitting in Y or PY may not simply be appropriate and as far as I know AC is the only carrier flying to Asia ,Oceania and Hawaii in Canada.
However, I do agree with that we as a team need to start thinking outside the box on how to get AC's attention to address this sometime this decade and not something in say 2025. Those are interesting points you raise. I'm not so sure about crew rest since obviously if you are crew on the flight you wouldn't be sleeping in a J seat even if it is vacant it's unprofessional and besides which they have their own dedicated sleeping quarters...
However, I do agree with that we as a team need to start thinking outside the box on how to get AC's attention to address this sometime this decade and not something in say 2025. Those are interesting points you raise. I'm not so sure about crew rest since obviously if you are crew on the flight you wouldn't be sleeping in a J seat even if it is vacant it's unprofessional and besides which they have their own dedicated sleeping quarters...
I’ve heard ad nauseum the problems of “flying other airlines doesn’t work for me” and I bet there are reasonable solutions to a very high percentage of those itieneraties. Unless you are bound by corporate contract, easy solutions generally exist.
I’m curious about “AC is the only carrier flying to Asia, Oceania and Hawaii” - is that an implication you can’t fly there from Canada unless using AC?
Last edited by tcook052; Mar 3, 2019 at 5:43 pm
Mar 3, 2019, 5:24 pm
#1248
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,443
Please note that a number of posts have been deleted or edited to try and drag this thread back on topic which contrary to popular belief is not in-flight crew rest areas so let's please discuss that and other topics elsewhere and focus on the thread topic.
tcook052
Ac forum moderator
tcook052
Ac forum moderator
Last edited by tcook052; Mar 3, 2019 at 5:52 pm
Mar 3, 2019, 8:06 pm
#1249
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
100% yes.
Mar 3, 2019, 9:15 pm
#1251
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Everything I have to say is listed in this thread.
My only deflation events have been on mistake J fares and cheap upgraded (withx expiring credits) PY fares, so the compensation offered to me has always satisfied me.
Had one of my more expensive trips had an issue, I might have other thoughts.
My only deflation events have been on mistake J fares and cheap upgraded (withx expiring credits) PY fares, so the compensation offered to me has always satisfied me.
Had one of my more expensive trips had an issue, I might have other thoughts.
Mar 3, 2019, 9:16 pm
#1252
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
feedback welcome, and preferably the constructive kind...
Plus, Air Canada may be in contravention with regards to CARS, Sec. 705.42 (1) and the associated provisions that requires restraint so “not to obstruct access to safety equipment, exits or the aisles of the aircraft”. For example, nominal consumer reports indicate widespread use of an inflated air mattress to overcome seat failures, which if utilized without effective and continuous restraint may be contrary to the adequate storage requirements as prescribed in Airworthiness Manual, Sec. 551.500, "Restraint of Carry-On Baggage".
Plus, Air Canada may be in contravention with regards to CARS, Sec. 705.42 (1) and the associated provisions that requires restraint so “not to obstruct access to safety equipment, exits or the aisles of the aircraft”. For example, nominal consumer reports indicate widespread use of an inflated air mattress to overcome seat failures, which if utilized without effective and continuous restraint may be contrary to the adequate storage requirements as prescribed in Airworthiness Manual, Sec. 551.500, "Restraint of Carry-On Baggage".
Mar 4, 2019, 1:39 am
#1254
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
As several here, I've also been affected by deflated seats. So far in 2019, I'm batting 100% deflation on all my flights, mainly TPAC and TATL. They have all been reported using the form in the wiki. And don't get me started about last year.
The issue is now becoming a serious problem as even when I agreed to move seat (when there is an open seat), that seat also had issue, either deflated or stuck in upright position. On a recent flight (788), 4 seats had problems, that's 20% of the cabin.
As others have mentioned, I too never ask for the compensation form. I feel it should be proactively offered when the issue cannot be solved. And having to reset the seat several times is not solving the issue.
I personally have had enough. I have decided to limit my flights on AC. At this time last year, I had requalified for SE. This year, I don't even have the AQD to qualify for P25. I have changed several of my flights (revenue and rewards as well) to avoid AC as much as possible. I also think the lack of communication from AC management is unacceptable.
My 2 cents.
Safe travels.
The issue is now becoming a serious problem as even when I agreed to move seat (when there is an open seat), that seat also had issue, either deflated or stuck in upright position. On a recent flight (788), 4 seats had problems, that's 20% of the cabin.
As others have mentioned, I too never ask for the compensation form. I feel it should be proactively offered when the issue cannot be solved. And having to reset the seat several times is not solving the issue.
I personally have had enough. I have decided to limit my flights on AC. At this time last year, I had requalified for SE. This year, I don't even have the AQD to qualify for P25. I have changed several of my flights (revenue and rewards as well) to avoid AC as much as possible. I also think the lack of communication from AC management is unacceptable.
My 2 cents.
Safe travels.
Mar 4, 2019, 3:23 am
#1255
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,632
Second flight in a row with deflated backrest (YYZ-MUC this time). Even the SD used the term "like sleeping on a park bench". Gave me a second duvet to put over the seat but did not offer a compensation form. Will write in and see if I get a response. He claimed not to realize that the backrest also is supposed to be inflated. Grrrr.
Mar 4, 2019, 7:49 am
#1259
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
@jc94
added this text to my draft letter this morning.
btw…”infallible” is defined as “incapable of error”, or “not liable to mislead, deceive, or disappoint” (Merrian-Webster) so please do not insult my intelligence with “Although our seating is infallible, from time to time as you've experienced, they do malfunction.”, when AC has received widespread reports of repeated if not constant seat service failures. This AC statement however will certainly be useful in my complaints.
added this text to my draft letter this morning.
btw…”infallible” is defined as “incapable of error”, or “not liable to mislead, deceive, or disappoint” (Merrian-Webster) so please do not insult my intelligence with “Although our seating is infallible, from time to time as you've experienced, they do malfunction.”, when AC has received widespread reports of repeated if not constant seat service failures. This AC statement however will certainly be useful in my complaints.
And we know, at least anecdotally, that AC is aware of this from reports within this thread.