Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 22, 2019, 8:40 pm
#1156
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
Feb 23, 2019, 4:57 am
#1158
Join Date: May 2012
Posts: 492
@lallied
two hours into YVR Taipei I don’t recall seeing a maintenance person on board to do what you’re suggesting. Plus, will this happen at an out station like Rome in March where I’m going, with winter service down to a few times a week, AC certainly would need a call out to the local contractor - and I’m Italian from near Rome and it would be a miracle if anything was done in 10 minutes in the Eternal City
this is a systemic problem and AC probably expects a tidalwave so why would AC email me $1000 offer, mid-journey for that matter, even before I’ve actually made a formal complaint (and SD did not give me white form) - my status certainly gets their attention, but as above I don’t want compensation I want to rest before hitting the ground at the destination.
Others do what you wish, but I’m not gonna take any AC excuses here anymore.
HOWEVER my point is all the blustering in the world doesn’t fix a seat. Which is the actual issue. There is no reason why AC would want to hand out 1k coupons and irritate people.
I had thought could not be fixed.
But clearly can be. Seats likely don’t mysteriously fail. They have a history. So, replace bladders of all reported when in major Canadian airport. Train and equip remote maintenance to do.
This is just corrective action and training.
My point is merely that I am seeing hope.
Misguided you may say.
Nonetheless , hope.
Feb 23, 2019, 6:19 am
#1159
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
Clearly though, AC has a supply of new spare part revision 1.0 seat cushions and should be replacing them
Hmm. If AC is sending out vouchers for $500-1000, and sends multiple vouchers per seat before replacing it what is the breakeven point?
It has been speculated that the manufacturer reimbursing AC for the vouchers.. Perhaps AC is actually billing the manufacturer for every single complaint in the logbook, but compensating customers far less often.
Feb 23, 2019, 7:28 am
#1160
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
More likely, not so many people complain so it is worthwhile for AC to sell seats and only compensate the few people who complain. Borderline fraud?
Feb 23, 2019, 9:29 am
#1161
Join Date: May 2012
Posts: 492
I agree, for the past year or so I thought the issue was a defect with all seats that AC wasn't allowed to fix until the "revision 2.0 seat" passes approval.
Clearly though, AC has a supply of new spare part revision 1.0 seat cushions and should be replacing them
Hmm. If AC is sending out vouchers for $500-1000, and sends multiple vouchers per seat before replacing it what is the breakeven point?
It has been speculated that the manufacturer reimbursing AC for the vouchers.. Perhaps AC is actually billing the manufacturer for every single complaint in the logbook, but compensating customers far less often.
Clearly though, AC has a supply of new spare part revision 1.0 seat cushions and should be replacing them
Hmm. If AC is sending out vouchers for $500-1000, and sends multiple vouchers per seat before replacing it what is the breakeven point?
It has been speculated that the manufacturer reimbursing AC for the vouchers.. Perhaps AC is actually billing the manufacturer for every single complaint in the logbook, but compensating customers far less often.
Feb 23, 2019, 3:10 pm
#1162
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Clearly what a customer service orientated ethical company would do is provide decent compensation (not $1k in most cases) and send maintainece on to replace the issue at the next opportunity. Which is within a day or two if it only takes 5-10 minutes.
I get these replacement parts may not be at all outstations, so what AC needs is a way of transporting replacement parts to all the airports they fly to... Any ideas
I get these replacement parts may not be at all outstations, so what AC needs is a way of transporting replacement parts to all the airports they fly to... Any ideas
Feb 23, 2019, 3:31 pm
#1163
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Clearly what a customer service orientated ethical company would do is provide decent compensation (not $1k in most cases) and send maintainece on to replace the issue at the next opportunity. Which is within a day or two if it only takes 5-10 minutes.
I get these replacement parts may not be at all outstations, so what AC needs is a way of transporting replacement parts to all the airports they fly to... Any ideas
I get these replacement parts may not be at all outstations, so what AC needs is a way of transporting replacement parts to all the airports they fly to... Any ideas
Feb 23, 2019, 10:20 pm
#1164
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
I asked questions around this same issue, and a few days ago made a similar observation to yours; the result of which was some very entertaining responses, both on the public forum, and privately. The only thing, it seems, that people dislike more than whatever prompts a complaint, is being asked not to complain about a product they insist upon consuming.
Feb 24, 2019, 2:40 am
#1166
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
834 1D, 1G, and 2D at time of boarding.
Edit: SD did the hard reset of 1G, but it was deflated again before takeoff. Lumbar reset seems to be working, but I have an inflatable mattress just in case.
Edit: We did to 1D the same as 1G, but 1D has deflated again.
Edit: SD did the hard reset of 1G, but it was deflated again before takeoff. Lumbar reset seems to be working, but I have an inflatable mattress just in case.
Edit: We did to 1D the same as 1G, but 1D has deflated again.
Last edited by canadiancow; Feb 24, 2019 at 4:09 am
Feb 24, 2019, 6:12 am
#1170
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
AC 91, Feb 23, FIN 747, 2K, upper lumbar kept deflating. Interesting note: the AC 'Man in Black' was onboard doing a service review. Had a good chat on the seat problems. He did not acknowledge that it was a huge problem for AC so IMO, not a real problem yet, we don't have their attention. He also mentioned that most people don't know the difference of don'T complain so maintenance does not know: not in the logbook=does not exist.
I failed this group as as I had my inflatable mattress but did not pull it out, just too lazy/burned out from the week.
I failed this group as as I had my inflatable mattress but did not pull it out, just too lazy/burned out from the week.