Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 13, 2019, 7:57 am
#1006
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Feb 13, 2019, 7:55 pm
#1007
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Feb 13, 2019, 8:43 pm
#1008
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Feb 14, 2019, 3:46 pm
#1011
Join Date: May 2012
Posts: 492
Feb 14, 2019, 3:52 pm
#1012
Join Date: Nov 2017
Posts: 3,359
I'd argue you should continue using the seat cover even when the seat isn't deflated. Better to make a statement about the non-sense 100% of the time rather than simply being an indicator light for when a seat malfunctions!
-James
Feb 14, 2019, 7:13 pm
#1014
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Feb 14, 2019, 7:30 pm
#1015
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
Feb 15, 2019, 10:30 am
#1016
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Update to my many updates: have now been given a 25% off discount code and 20,000 non status miles for two TATL pancake seats. Took many days and many emails. Also had a point blank refusal to give me 40,000 miles instead. Not clear why. Am delighted my contact with the customer care centre is over for the time being.
Feb 15, 2019, 10:39 am
#1017
Join Date: Nov 2017
Posts: 3,359
Update to my many updates: have now been given a 25% off discount code and 20,000 non status miles for two TATL pancake seats. Took many days and many emails. Also had a point blank refusal to give me 40,000 miles instead. Not clear why. Am delighted my contact with the customer care centre is over for the time being.
As others have pointed out, a $400 EMCO or 10% coupon code is woefully inadequate for a passenger who may have paid a $1,000-$1,500 premium (each way) to sit in J.
-James
Feb 15, 2019, 11:12 am
#1018
Join Date: Nov 2017
Posts: 3,359
One other point I thought I'd bring up, when would you consider being downgraded from a cabin? Some scenarios to consider:
Legally speaking, is it enough for AC to violate the promised benefits they market on a flight for it to be deemed a downgrade? Looking at how AC markets their classic and signature pods, they clearly state:
I suspect the deflateGate issue directly impacts the lumbar support and massage functionality of those seats!
I would also be curious what would happen if you get a deflate gate seat and request being downgraded to PY. Would AC then be obliged to pay you the fare difference?
I'm not a lawyer, but would be curious to see how a consumer protection lawyer's interpretation of what this fiasco might be.
Safe Travels,
James
- Upon boarding you are told that no J seats are available and you must sit in Y
- You're on a 12+ hour TPAC and the seat doesn't full recline to a lie flat bed and no other seats are available
- You're on a 8+ hour TATL and the seat turns into a park bench and no other seats are available
- The tray table on your seat is inoperable
- No amenity kit is provided on your 12+ hour TPAC flights
- The wine/meal ordered is not offered
Legally speaking, is it enough for AC to violate the promised benefits they market on a flight for it to be deemed a downgrade? Looking at how AC markets their classic and signature pods, they clearly state:
Executive or Classic Pods, with lumbar support and massage function, which convert to a fully flat bed: up to 203.2 cm (6' 7") long
I would also be curious what would happen if you get a deflate gate seat and request being downgraded to PY. Would AC then be obliged to pay you the fare difference?
I'm not a lawyer, but would be curious to see how a consumer protection lawyer's interpretation of what this fiasco might be.
Safe Travels,
James
Last edited by FlyerTalker70; Feb 15, 2019 at 11:14 am Reason: Additional Colour Commentary
Feb 15, 2019, 11:30 am
#1019
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
As I'm doing some simple TCON bookings I am thinking to myself...are there some FTers who are now actively trying to avoid widebodies? I ask because when I'm booking I put effort into finding widebody R space because I haven't been burned by stayflats like some of you. Are you at the point where you'd rather book TCON in a semi-comfy A321 seat instead of taking the risk with the pods?
Feb 15, 2019, 12:00 pm
#1020
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
As I'm doing some simple TCON bookings I am thinking to myself...are there some FTers who are now actively trying to avoid widebodies? I ask because when I'm booking I put effort into finding widebody R space because I haven't been burned by stayflats like some of you. Are you at the point where you'd rather book TCON in a semi-comfy A321 seat instead of taking the risk with the pods?
@WaytoomuchEurope
I posted this upthread on Feb 12
On a couple of recent trips, I opted for A321s to get me back across the country. Sure, they are't new and shiny and they don't come with fluffy duvets and pillows and Signature Cocktails and amenity kits, new IFE, and kale salads (yuck but you get my point)
The seats were comfy and nothing deflated. Service was excellent, food was hot. And bonus, I reduced my stay-flat experiences by 2.
In other news, I'm calling my bookie to see what my odds are on the next batch of flights and whether I should bring more than one inflatable.
.
The seats were comfy and nothing deflated. Service was excellent, food was hot. And bonus, I reduced my stay-flat experiences by 2.
In other news, I'm calling my bookie to see what my odds are on the next batch of flights and whether I should bring more than one inflatable.
.
To which I will add:
You and We can't avoid wide bodies all the time just like those who want to avoid the 737 MAX can't, all the time.
Some have to fly on a set schedule for connections or meetings. Sure, on the YVR/YYZ route at least - especially post April - it's like a bus, a flight every 15 minutes so lots of options.
And more on the SFO and LAX routes as well, unlike the very dark days of November.
But not everyone is willing to fly the old birds when they can have pods and kale salad and signature cocktails on the bigger birds. Not everyone want to wait an extra hour to fly on the Airbus or even the Max.
****
BOLDING FOR PURPOSE.
The real issue is Air Canada and how they are handling this.
While we are all amused that we can buy brightly-colored inflatables to improve our comfort against the increasing odds of "park bench stay-flats", there are many things AC could do and should have done, not the least of which are things some of us have posted already:
1. FIX. THE. SEAT.
2. Send personal communications from an executive to those who are either SE, MM, and/or who have clearly spent a fortune flying in these things. AC knows exactly which flights we have been on and of course knows our deflate histories, or they should. It should absolutely go to this group. It does not have to be a public statement. No one here that I know of, is going to call the CBC / Radio Canada or Global.
3. FIX. THE. SEAT.
4. AC needs to recognize that some have already shifted spend away from AC. It may be pennies right now, but it may have an effect at some point assuming others who are not on FT start to realize that despite their cheap $USD tickets, they are sitting in the same deflated seats as those of us who been at this rodeo for a while.
......feel better now
.Awaiting more reports from the field from those who are "Flying with Inflatables" (need to trademark that, lol)
.