Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 11, 2019, 2:13 pm
#961
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Feb 11, 2019, 2:15 pm
#962
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Feb 11, 2019, 2:26 pm
#964
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Feb 11, 2019, 2:41 pm
#965
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
At best, #ACCAMPING . If, by some miracle I have an inflated seat, I can rent it out on the flight for about $40, or the high bidder from the unfortunate park bench crowd.
Feb 11, 2019, 2:46 pm
#966
Join Date: Nov 2017
Posts: 3,359
At best, #ACCAMPING . If, by some miracle I have an inflated seat, I can rent it out on the flight for about $40, or the high bidder from the unfortunate park bench crowd.
That being said, doing this a couple of times might make this problem more noticeable (in addition to making the ride more comfortable). The problem with deflate gate is other pax in J wouldn't notice the glitch, just the affected pax with the sore back! Would be funny if AC has to enforce a policy banning this for "safety" reasons.
-James
Feb 11, 2019, 2:48 pm
#967
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
I know. But I think AC should have a couple of empty seats on every flight to accommodate deflated passengers. Its no longer a one off - seems like most flights will have a deflated seat. Right now the compensation seems to be heading downwards and J passengers are bringing mattress pads on board. What next, BYOB and bring your own food ? For a $4k or higher seat.
Feb 11, 2019, 3:13 pm
#969
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
So, it happened #AirCanadaCamping
1) Got on board, seat was partially inflated
2) Told SD, he called maintenance
3) Maintenance first tried the screen trick - did NOT work. Apparently there has been a software update
4) Maintenance hard reset the seat using underside switch
5) Seat inflated, he left
6) Went to sleep, woke up four hours later to feeling of great discomfort - sleeping on a park bench
7) SD very helpful, there was one other empty seat in cabin, but that one also had deflated lumbar
8) So I pulled out the sleeping pad :-)
9) Inflated in 8-9 puffs
10) perfect fit
11) need to put AC mattress cover on, as otherwise gets very warm
12) very comfortable, more comfortable than AC cushion at best of times
13) Flight attendant in charge of our aisle super interested, we had a good chat about it all
14) SD offered up white form no issues, wrote it up, was very helpful, as was rest of crew
15) In summary, would not hesitate to use it again - key tip is to put valve face down, and to make sure pad doesn't slide down into well
Let's see how lucky I am on return! #AirCanadaCamping
1) Got on board, seat was partially inflated
2) Told SD, he called maintenance
3) Maintenance first tried the screen trick - did NOT work. Apparently there has been a software update
4) Maintenance hard reset the seat using underside switch
5) Seat inflated, he left
6) Went to sleep, woke up four hours later to feeling of great discomfort - sleeping on a park bench
7) SD very helpful, there was one other empty seat in cabin, but that one also had deflated lumbar
8) So I pulled out the sleeping pad :-)
9) Inflated in 8-9 puffs
10) perfect fit
11) need to put AC mattress cover on, as otherwise gets very warm
12) very comfortable, more comfortable than AC cushion at best of times
13) Flight attendant in charge of our aisle super interested, we had a good chat about it all
14) SD offered up white form no issues, wrote it up, was very helpful, as was rest of crew
15) In summary, would not hesitate to use it again - key tip is to put valve face down, and to make sure pad doesn't slide down into well
Let's see how lucky I am on return! #AirCanadaCamping
One Q- any issues with deflating (HAHAHA) the mattress when you were done sleeping? I found it harder to inflate, but the air came out nicely and I was able to get back into the carry bag.
Might order another one in case they run out...
Feb 11, 2019, 3:56 pm
#970
Join Date: May 2012
Posts: 492
I know. But I think AC should have a couple of empty seats on every flight to accommodate deflated passengers. Its no longer a one off - seems like most flights will have a deflated seat. Right now the compensation seems to be heading downwards and J passengers are bringing mattress pads on board. What next, BYOB and bring your own food ? For a $4k or higher seat.
Feb 11, 2019, 4:14 pm
#971
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Originally Posted by mamau
Ordered inflatable mattress. Bright orange.
Originally Posted by Bohemian1
Me too - bright orange.
Originally Posted by lallied
my camping self inflating mattress
My only concern is the room required to roll up the portable J-suite accessory at the end of the flight - is it feasible to wrestle the thing back in its pouch when within the pod?
Feb 11, 2019, 5:24 pm
#972
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
The "Orange Pads" it shall be!
Hmm, trying to figure out if this is better or worse than "Yellow Vests".
Not inviting political commentary, of course.
Hmm, trying to figure out if this is better or worse than "Yellow Vests".
Not inviting political commentary, of course.
Feb 11, 2019, 5:26 pm
#973
Join Date: May 2012
Posts: 492
This is next-level travel hacking at its finest. Solves the park bench issue and ensures Zone 1 priority rescue in the unlikely event of a water landing.
My only concern is the room required to roll up the portable J-suite accessory at the end of the flight - is it feasible to wrestle the thing back in its pouch when within the pod?
My only concern is the room required to roll up the portable J-suite accessory at the end of the flight - is it feasible to wrestle the thing back in its pouch when within the pod?
Last edited by lallied; Feb 11, 2019 at 6:40 pm
Feb 11, 2019, 5:27 pm
#974
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
This is next-level travel hacking at its finest. Solves the park bench issue and ensures Zone 1 priority rescue in the unlikely event of a water landing.
My only concern is the room required to roll up the portable J-suite accessory at the end of the flight - is it feasible to wrestle the thing back in its pouch when within the pod?
My only concern is the room required to roll up the portable J-suite accessory at the end of the flight - is it feasible to wrestle the thing back in its pouch when within the pod?
One things for sure - they won't go unnoticed and get left behind.
Feb 11, 2019, 5:54 pm
#975
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652