Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 6, 2019, 4:46 pm
#886
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
@Bohemian1: well done. Not that you need my endorsement, but kudos regardless for opting for a more comfortable experience. I'm not very familiar with your travel patterns other than you're based in YVR, so don't know if starting fresh with OneWorld or Skyteam would work for you. That would send a pretty stark message if enough people could/would do so.
Feb 6, 2019, 5:01 pm
#887
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
@Bohemian1: well done. Not that you need my endorsement, but kudos regardless for opting for a more comfortable experience. I'm not very familiar with your travel patterns other than you're based in YVR, so don't know if starting fresh with OneWorld or Skyteam would work for you. That would send a pretty stark message if enough people could/would do so.
But being based in YVR, I'm lucky enough to have sufficiently viable alternatives to AC. Especially for my TPACs.
Feb 6, 2019, 5:04 pm
#888
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,397
Well, if you sit down and it feel like a hard board, that's a clue.
If you lean back and feel metal rods, that's a clue.
If you board and the parts are inflated but deflate in-flight, you'll notice and feel it.
I've had maintenance onboard prior to my Nov AC 15 departure and that guy kept pressing the firmer-softer button (no pun intended). I told him that is not how to reset the seat. He kept at it so I told the SD he is wasting time, I didn't want him to hold up the flight so we would have to sort it later.
I had 16 hours of lumbar misery on that one. The 2 SDs tried all of the various resets because the rondelle reset didn't even work.
On the recent AC 4, the seat was deflated at departure, I reset with rondelle. It worked for 45 minutes or so, then deflated, then I reset again, last for just under 2 hours and so the game went for the flight.
On AC 101, nothing worked and as I noted, AC 101 and AC 4 were both fin 849 and I was not in the same seat, plus others on 101 also had deflates.
On AC 16 from HKG, nothing worked.
And as per suggestions of others on this forum in both public and private messages to me, it seems I fly AC too often and am thus on the losing end of the AC Deflated-Seat-Lottery.
I will have to decide whether I cancel upcoming trips, or take them but book nothing after that until AC decides to take this issue seriously in both the repair & replace department as well as not being so cheap in the compensation department.
More than one SD in the past year made some comment that I had to move seats because the deflated seat posed safety issue. So, how does that work on a full-flight? How does that work when someone paid $5,000 for a ticket and AC's view is "well, we got you there"? And how does it work when the same aircraft turns around to fly back and another pax is in the same seat that one SD decided was not safe on the outbound?
If you lean back and feel metal rods, that's a clue.
If you board and the parts are inflated but deflate in-flight, you'll notice and feel it.
I've had maintenance onboard prior to my Nov AC 15 departure and that guy kept pressing the firmer-softer button (no pun intended). I told him that is not how to reset the seat. He kept at it so I told the SD he is wasting time, I didn't want him to hold up the flight so we would have to sort it later.
I had 16 hours of lumbar misery on that one. The 2 SDs tried all of the various resets because the rondelle reset didn't even work.
On the recent AC 4, the seat was deflated at departure, I reset with rondelle. It worked for 45 minutes or so, then deflated, then I reset again, last for just under 2 hours and so the game went for the flight.
On AC 101, nothing worked and as I noted, AC 101 and AC 4 were both fin 849 and I was not in the same seat, plus others on 101 also had deflates.
On AC 16 from HKG, nothing worked.
And as per suggestions of others on this forum in both public and private messages to me, it seems I fly AC too often and am thus on the losing end of the AC Deflated-Seat-Lottery.
I will have to decide whether I cancel upcoming trips, or take them but book nothing after that until AC decides to take this issue seriously in both the repair & replace department as well as not being so cheap in the compensation department.
More than one SD in the past year made some comment that I had to move seats because the deflated seat posed safety issue. So, how does that work on a full-flight? How does that work when someone paid $5,000 for a ticket and AC's view is "well, we got you there"? And how does it work when the same aircraft turns around to fly back and another pax is in the same seat that one SD decided was not safe on the outbound?
Feb 6, 2019, 5:24 pm
#889
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
The results of my next 3 TPACs will dictate what I do. These flights will have me at SE by mid-March and I am seriously considering switching to CX for Asia and LH for Europe after that. I've probably had 15+ deflated seats in the last 10 months and I'm at the point where I am surprised the seat is inflated when I get there...and like Lallied, the absolute first thing I do is check the inflation before putting my bag overhead; if it is deflated, I go to the SD immediately during the boarding process.
Going into 2019, I was pushing for MM with AC...now I'm not so sure the discomfort is worth it, especially given @24left's treatment.
Going into 2019, I was pushing for MM with AC...now I'm not so sure the discomfort is worth it, especially given @24left's treatment.
Feb 6, 2019, 5:38 pm
#890
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
The results of my next 3 TPACs will dictate what I do. These flights will have me at SE by mid-March and I am seriously considering switching to CX for Asia and LH for Europe after that. I've probably had 15+ deflated seats in the last 10 months and I'm at the point where I am surprised the seat is inflated when I get there...and like Lallied, the absolute first thing I do is check the inflation before putting my bag overhead; if it is deflated, I go to the SD immediately during the boarding process.
Going into 2019, I was pushing for MM with AC...now I'm not so sure the discomfort is worth it, especially given @24left's treatment.
Going into 2019, I was pushing for MM with AC...now I'm not so sure the discomfort is worth it, especially given @24left's treatment.
Feb 6, 2019, 5:47 pm
#891
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
This is known as: Cake and Eat It (NH, BR, and hey, even CA).
Feb 7, 2019, 6:28 pm
#892
Join Date: Feb 2019
Posts: 72
I paid $200 to cancel my reservation for AC15 and AC12 in paid J. It would've been my first-ever Air Canada journey.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
Feb 7, 2019, 6:32 pm
#893
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I paid $200 to cancel my reservation for AC15 and AC12 in paid J. It would've been my first-ever Air Canada journey.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
You'll be very comfortable on SQ. Enjoy.
Feb 7, 2019, 7:06 pm
#894
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
Doing a stay-flat related search, I came across this:
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
Feb 7, 2019, 7:08 pm
#895
Join Date: Nov 2017
Posts: 3,359
I paid $200 to cancel my reservation for AC15 and AC12 in paid J. It would've been my first-ever Air Canada journey.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
I had a high opinion of AC from visiting the excellent MLL in Frankfurt, and their fare to and from LGA was very reasonable. So I bought the tickets.
Then I came across this thread! My anticipation of flying biz on vacation was ruined by anxiety over possibly getting a deflated seat. Of course, my seat would probably be fine...but why spend $1000s to worry beforehand and possibly sit on metal and wood for hours?
So after fighting for my refund on a 50-minute phone call to AC reservations, I am paying more to fly on SQ instead. Just a data point.
Safe Travels,
James
Last edited by tcook052; Feb 7, 2019 at 8:37 pm Reason: off topic
Feb 7, 2019, 7:33 pm
#896
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Doing a stay-flat related search, I came across this:
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
I just never bothered reporting my early experiences.
Feb 7, 2019, 8:41 pm
#897
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,447
Please note that a number of posts have been deleted or edited as this is the AC "Deflategate thread and not the place to discuss other airlines lounges and/or business class product. Please focus more on the topic at hand going forward.
tcook052
AC forum mod.
tcook052
AC forum mod.
Feb 7, 2019, 9:37 pm
#898
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Doing a stay-flat related search, I came across this:
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
As you will note from Nick's response, it's pretty clear he had a deflated seat. In 2015.
But this was on a 787. So what's the earliest reported incident that we are aware of? I assume it would be on 777, but who knows.
I recall either saying or hearing (sorry, my memory isn't that great) "Wait this is fin 806? I feel bad for whoever's in 1K!" to or from @24left on a flight in July 2015.
So by that time, we were BOTH aware of the issue on that specific seat, though it was before anyone knew how widespread the problem was.
And I just found an email dated May 22 2015 that began with "Fin 806 avoid 1k. Apparently there are widespread complaints that the air mattress isn't as firm as before."
The Dreamliners came delivered with the new seats, whereas the 777s got them later, so I'd expect the first incident to be on a 787.
Feb 7, 2019, 9:48 pm
#899
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Fin 806 seat 1K was a running joke for quite a while.
I recall either saying or hearing (sorry, my memory isn't that great) "Wait this is fin 806? I feel bad for whoever's in 1K!" to or from @24left on a flight in July 2015.
So by that time, we were BOTH aware of the issue on that specific seat, though it was before anyone knew how widespread the problem was.
......
I recall either saying or hearing (sorry, my memory isn't that great) "Wait this is fin 806? I feel bad for whoever's in 1K!" to or from @24left on a flight in July 2015.
So by that time, we were BOTH aware of the issue on that specific seat, though it was before anyone knew how widespread the problem was.
......
And, my notes also tell me that my first recorded seat problem was Seat 4A, Fin 802 YVR-YYZ March 23, 2015