Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jan 18, 2019, 8:41 pm
#781
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,512
Jan 21, 2019, 7:59 am
#783
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I wonder, has anyone contacted AC maybe via twitter asking why they have to do battle for a compensation sheet every time their seat resembles a morgue slab / pancake?
Jan 21, 2019, 9:27 am
#784
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Yup...I complain publically via Twitter. AllI get is "DM us your details". In fact, with my last complaint, they thought I was referring to a previous complaint as to two deflate occurrences happened so close together.
Jan 21, 2019, 10:27 am
#785
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
I think they should gamify this and just issue punch cards.
After 10 deflated seats, you get a free set of Roots sweats. - "Earn Your Sweats 2019".
And 2020.
And 2021 ...
After 10 deflated seats, you get a free set of Roots sweats. - "Earn Your Sweats 2019".
And 2020.
And 2021 ...
Jan 25, 2019, 12:51 pm
#787
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Dear FTers, I can't put enough emphasis on the fact that you MUST obtain the white comp sheet for anything to happen as far as compensation. I could not obtain one on a flight last week, after being switched from one deflated seat to another deflated seat. SD never responded when I asked and a familiar and friendly crew member said that he wold try to get me one but that the SD was stingy(lazy?). I sent my comments via the AC website and received this response:
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Jan 25, 2019, 1:05 pm
#788
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Dear FTers, I can't put enough emphasis on the fact that you MUST obtain the white comp sheet for anything to happen as far as compensation. I could not obtain one on a flight last week, after being switched from one deflated seat to another deflated seat. SD never responded when I asked and a familiar and friendly crew member said that he wold try to get me one but that the SD was stingy(lazy?). I sent my comments via the AC website and received this response:
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Do us statusless or non-SE peons not deserve the additional comfort of Business Class?!
Other than that, good on you for writing in and hopefully AC will actually follow up with their in-flight team. If SDs are actively refusing to provide these forms for whatever reason that is, in my mind, a disciplinary offense.
/puts on flame suit.
Jan 25, 2019, 1:17 pm
#789
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Are you a SE? Reason I ask is I like your post and it's very helpful but I take huge offense at this comment: "our top tier customers look forward to the additional comforts of their Business Class seats"
Do us statusless or non-SE peons not deserve the additional comfort of Business Class?!
Other than that, good on you for writing in and hopefully AC will actually follow up with their in-flight team. If SDs are actively refusing to provide these forms for whatever reason that is, in my mind, a disciplinary offense.
/puts on flame suit.
Do us statusless or non-SE peons not deserve the additional comfort of Business Class?!
Other than that, good on you for writing in and hopefully AC will actually follow up with their in-flight team. If SDs are actively refusing to provide these forms for whatever reason that is, in my mind, a disciplinary offense.
/puts on flame suit.
Jan 25, 2019, 1:39 pm
#790
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Dear FTers, I can't put enough emphasis on the fact that you MUST obtain the white comp sheet for anything to happen as far as compensation. I could not obtain one on a flight last week, after being switched from one deflated seat to another deflated seat. SD never responded when I asked and a familiar and friendly crew member said that he wold try to get me one but that the SD was stingy(lazy?). I sent my comments via the AC website and received this response:
The inconsistent manner in which AC's onboard staff is dealing with this simply takes a bad situation and makes it worse. Whether it's a distorted view of what customer service truly is, or simply bad communication/training, I do not know. But nor should I care. Last time I checked, I'm the one paying for the service, one which is publicly promoted as an "end-to-end premium travel experience ". Which all too often it is not.
So, like you, on future flights I will be very firm about asking for a comp form onboard and will also take the Ruminant's advice on making it the GA's problem should the seat fail my pre-flight testing during boarding.
If AC won't make the extra effort to serve me, I will make the extra effort to ensure that I am served.
Jan 25, 2019, 1:40 pm
#791
Join Date: May 2012
Posts: 492
Dear FTers, I can't put enough emphasis on the fact that you MUST obtain the white comp sheet for anything to happen as far as compensation. I could not obtain one on a flight last week, after being switched from one deflated seat to another deflated seat. SD never responded when I asked and a familiar and friendly crew member said that he wold try to get me one but that the SD was stingy(lazy?). I sent my comments via the AC website and received this response:
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Thank you for your email. We appreciate your continued customer loyalty and apologize for the discomfort you have experienced on more then one occasion due to your Business Class seat not inflating properly. I am pleased to have the opportunity to address this concern.
We recognize that our top tier customers look forward to the additional comforts of their Business Class seats. I am very sorry that on multiple occasions your comfort has been negatively affected by the seat not inflating properly. Please know that our operations managers are aware of this issue and our Cabin Engineering team is working with the aircraft manufacturer on a more permanent solution to the seat inflation issue. We apologize for letting you down on these occasions.
Please know that we are normally not able to offer compensation unless an Onboard Compensation form has been provided by our in-flight team. Your comments regarding our onboard agents not providing these forms has been forwarded to our in-flight managers for internal review and action. Therefore, in this instance we are making an exception and providing compensation for your experiences flying between Toronto and Sao Paulo. Air Canada regrets the impression you have been left with and does not wish for you to remain disappointed. As a gesture of goodwill, we are pleased to provide you with an Air Canada eCoupon in the amount of $XXXX
Jan 25, 2019, 2:14 pm
#793
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
I had a similar situation where the SD clearly didn't give a *&%$# about me or the seat and did not offer up a form. Rather than get into a scrap, I sent a pretty pointed email to AC, calling him out by name but being careful to: a) state my side of the story as clearly as possible, b) communicate how it made feel as a customer and about AC's brand in general and c) stating up front (and in closing) exactly what I wanted. It took a while, but I got a response (different enough from yours not to be simply bolierplate) and I got what I wanted.
Jan 25, 2019, 6:11 pm
#794
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Someone pinged me on my somewhat obtuse use of the word "ruminant" above.
Sorry to be have incited a “Dude, Where’s My Cow?” reaction - it’s Friday, it's been a long week not travelling for once and I’m getting bored of using the same words over and again.
My sincere apologies to the Canadian Cow (tm).
While I am at it, my apologies also to the Ghanian Goat, Danish Deer, Andalusian Antelope, Sinaloan Sheep and any other related critters on FT. I cud name more, but I won’t.
Sorry to be have incited a “Dude, Where’s My Cow?” reaction - it’s Friday, it's been a long week not travelling for once and I’m getting bored of using the same words over and again.
My sincere apologies to the Canadian Cow (tm).
While I am at it, my apologies also to the Ghanian Goat, Danish Deer, Andalusian Antelope, Sinaloan Sheep and any other related critters on FT. I cud name more, but I won’t.
Jan 26, 2019, 12:50 am
#795
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Decided to cancel my two YYZ-HND bookings and do YYZ-ORD-NRT on ANA. Just not worth the risk, especially when covering a relative to fly J for their first time.
This is what sealed the deal for me. What a joke.
This is what sealed the deal for me. What a joke.