Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Dec 1, 2018, 10:36 pm
#691
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,951
Dec 2, 2018, 6:50 pm
#696
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Motivated by above, I wondered if there is a correlation with age of cabin. Given that the 777 are updated cabins and thus I couldn't figure out where to get the information, I focused on the 787s, found the registration dates at airfleets.net, and generated the following table:
At first glance, there are appears to be no correlation with age of aircraft within the data collected so far.
Dec 2, 2018, 7:13 pm
#697
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Great chart! Looking at the data, it's notable that 1A, 5G and 7A are the most reported seats. Whether there is a meaning to this is unclear. Is it that reporting FF choose these seats more often, or ?
Motivated by above, I wondered if there is a correlation with age of cabin. Given that the 777 are updated cabins and thus I couldn't figure out where to get the information, I focused on the 787s, found the registration dates at airfleets.net, and generated the following table:
........
At first glance, there are appears to be no correlation with age of aircraft within the data collected so far.
Motivated by above, I wondered if there is a correlation with age of cabin. Given that the 777 are updated cabins and thus I couldn't figure out where to get the information, I focused on the 787s, found the registration dates at airfleets.net, and generated the following table:
........
At first glance, there are appears to be no correlation with age of aircraft within the data collected so far.
As for correlation with seat numbers, I don't think we have enough data since only AC FTers are posting their experiences. What we are missing are all those others who don't know of FT and/or think the hard board and metal frames are "a feature" of the seat.
Dec 2, 2018, 7:16 pm
#698
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
My suspicion is that most FTers know which seats are "best". First row has extra legroom, last row typically has extra privacy. AK will almost always be preferred over DG unless you're traveling with someone (which does not seem to be the majority of the reported cases).
Dec 3, 2018, 1:57 pm
#699
Join Date: Sep 2018
Location: YYZ
Programs: AC SE100K; SQ KF Elite Gold; AS MVP 75k; DL Plat.; Hilton Gold; SPG/Marriott Gold; IHG Gold;
Posts: 54
Fin 840 on a tpac found it deflated on boarding and the first reset held until just after take off. A couple of additional resets didn't do the trick so ended up moving across the aisle to the only other empty seat which stayed inflated for the remainder of the flight. Had a fantastic crew onboard!
Last edited by Indiavictorcharlie; Dec 4, 2018 at 10:46 am
Dec 3, 2018, 2:18 pm
#700
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Dec 3, 2018, 2:26 pm
#701
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
They correspond via email, FWIW.
Dec 9, 2018, 1:39 am
#703
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Dec 12, 2018, 12:18 am
#704
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
AC126 YVR-YYZ C-FIVM FIN 738 on Dec 11 has the backrest of seat 11K deflated. Pump reset has worked thus far but I am not optimistic.
Edit: As expected, it deflated right at the ribs and shoulder. a lovely experience to sleep with.
Edit: As expected, it deflated right at the ribs and shoulder. a lovely experience to sleep with.
Last edited by YVRtoYYZ; Dec 12, 2018 at 4:52 am
Dec 15, 2018, 11:41 am
#705
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
YUL-YVR Dec 2nd backrest deflated. SD reset twice, but it quickly deflated again. Filled out form on-board. Just today received. $300 eCoupon.