Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 2, 2018, 2:46 pm
#601
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,395
Like others I have never filled one out in a totally alert state... I am tempted to say the white form asks for additional personal information (address, that sort of thing) but is otherwise identical.
Nov 3, 2018, 3:33 pm
#602
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
I actually keep pictures of previous compensation forms on my phone for evidence as the little "receipt" given is only a reference number and has no relevant information about the problem on it; you are at the mercy of the SD submitting that form in order for your claim to be processed.
Nov 4, 2018, 6:51 am
#604
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?
Nov 4, 2018, 7:08 am
#605
Join Date: May 2012
Posts: 492
So then what did the SD say when s/he handed you the white claim form despite being told it is done on the iPad?
Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?
Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?
Example
Nov 4, 2018, 7:36 am
#606
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
. Trying to offset costs of deflategate
Nov 4, 2018, 10:59 am
#608
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Just back from a multi-segment TATL trip, and having had two failed seats in last six months, I took with me a very small roll-up inflatable sleeping pad I bought on Amazon for $30 as my plan of last resort... did not need it, but was ready to use, see response from other PAX and post photo to social media...
On one leg I was on an A330 with the old seats. I love those seats! So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
Sounds plausible, but if true the solution is not only technical but also needs some education and commnication to crew and PAX.
On one leg I was on an A330 with the old seats. I love those seats! So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
Sounds plausible, but if true the solution is not only technical but also needs some education and commnication to crew and PAX.
Nov 4, 2018, 11:09 am
#609
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
Nov 4, 2018, 11:31 am
#610
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Maybe it’s cleaning crews trying to get under cushions to vacuum... I know, I know, highly unlikely
Nov 4, 2018, 11:43 am
#611
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Good question. She didn’t but perhaps there’s people who drop something in the folds of the seat, or they’re checking at end of flight they aren’t leaving something behind... what sounded plausible was the fact that other than manufacturing defects there is really no reason for the valve attachments to fail so frequently.
Maybe it’s cleaning crews trying to get under cushions to vacuum... I know, I know, highly unlikely
Nov 4, 2018, 12:07 pm
#612
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Nov 4, 2018, 1:05 pm
#613
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Fair enough. Hopefully the redesigned bladder is a multi-compartment design.
Nov 4, 2018, 3:27 pm
#614
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,211
Nov 4, 2018, 9:04 pm
#615
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,736
On one leg I was on an A330 with the old seats. I love those seats! So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
