Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Oct 23, 2018, 2:59 pm
#571
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Oct 23, 2018, 3:26 pm
#572
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
Oct 25, 2018, 11:35 pm
#574
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
However, you're still re-inflating a balloon with a hole in it. It is going to leak again.
Oct 26, 2018, 6:22 am
#575
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
To be fair maintainence are right too, they said key to successful reinflation. Not key to preventing it happening again, and again, and again.
Oct 26, 2018, 8:39 am
#576
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Oct 30, 2018, 8:34 am
#577
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Customer Service have told me that from now on they're only giving compensation if there was a "green form" completed on board. So make sure you get one!
They also stated that compensation amounts were tweaked in August. From now on domestic flights over 3 hours get $200 while international flights "get more" (not clear what the "more" is - I received $500 for every flight it happened to me on, regardless if domestic or international, but all those before August).
They also stated that compensation amounts were tweaked in August. From now on domestic flights over 3 hours get $200 while international flights "get more" (not clear what the "more" is - I received $500 for every flight it happened to me on, regardless if domestic or international, but all those before August).
Oct 30, 2018, 8:49 am
#578
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Customer Service have told me that from now on they're only giving compensation if there was a "green form" completed on board. So make sure you get one!
They also stated that compensation amounts were tweaked in August. From now on domestic flights over 3 hours get $200 while international flights "get more" (not clear what the "more" is - I received $500 for every flight it happened to me on, regardless if domestic or international, but all those before August).
They also stated that compensation amounts were tweaked in August. From now on domestic flights over 3 hours get $200 while international flights "get more" (not clear what the "more" is - I received $500 for every flight it happened to me on, regardless if domestic or international, but all those before August).
Oct 30, 2018, 8:54 am
#580
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Oct 30, 2018, 10:53 am
#582
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
My (and others I imagine) thoughts exactly.
Given the price increase for lie flats over domestic J on a transcon is about $300 the $200 does seem a bit meh imo. But $500 for a over the pond? That seems completely unacceptable.
But hey I have no plans to fly AC J over a pond in the next few years
And while this isn’t the sole reason, it’s a definite factor especially it work decides to send me to DEL/BOM again. There are of course alternatives.
Given the price increase for lie flats over domestic J on a transcon is about $300 the $200 does seem a bit meh imo. But $500 for a over the pond? That seems completely unacceptable.
But hey I have no plans to fly AC J over a pond in the next few years
And while this isn’t the sole reason, it’s a definite factor especially it work decides to send me to DEL/BOM again. There are of course alternatives.
Oct 30, 2018, 11:36 am
#583
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
I have at least three trips coming up over two ponds in the next 6 weeks. One will be on AC for scheduling reasons. But the plan is to take the remainder on LX and BR specifically to avoid this issue. To paraphrase what many have said - vote with your butt.
My first experience of over 9 hours plus sitting on two "Signature" mattress pads after jumping in and out of my seat multiple times so they could 'fix' it, did not impress me one little bit. I took the $500 they offered me, but would have strongly preferred simply having a functional seat.
And I suspect what we are seeing on these forums is the very small tip of a very large iceberg. But it appears AC grudgingly hands out comp forms only to those who carp loudly enough. On an inconsistent and disorganized basis at that.
If AC actually bothered to formally communicate that they understand the problem and are actively working on a fix, then maybe I would give them the benefit of a doubt for my TATL/TPAC needs. But green/white form or not, I don't feel they really care about me as a premium customer one little bit.
For me, AC has become the very definition of a 'Hard' product. And not in a good way.
My first experience of over 9 hours plus sitting on two "Signature" mattress pads after jumping in and out of my seat multiple times so they could 'fix' it, did not impress me one little bit. I took the $500 they offered me, but would have strongly preferred simply having a functional seat.
And I suspect what we are seeing on these forums is the very small tip of a very large iceberg. But it appears AC grudgingly hands out comp forms only to those who carp loudly enough. On an inconsistent and disorganized basis at that.
If AC actually bothered to formally communicate that they understand the problem and are actively working on a fix, then maybe I would give them the benefit of a doubt for my TATL/TPAC needs. But green/white form or not, I don't feel they really care about me as a premium customer one little bit.
For me, AC has become the very definition of a 'Hard' product. And not in a good way.
Last edited by Bohemian1; Oct 30, 2018 at 11:39 am Reason: Corrected spelling
Oct 30, 2018, 4:18 pm
#584
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
Just as a follow-up, I once again (second time, first was an A3 award ticket, this time was paid P class) got a $500 eCoupon as a non-SE and no white form filled out. On both occasions there was extensive discussion with the SD on board regarding the issue, and presumably the issue was logged. I'll know to ask for the form going forwards, but in the in interim, my paid business bookings are going elsewhere, as the discomfort involved isn't worth the paltry $500 compensation.
Oct 30, 2018, 6:15 pm
#585
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Originally Posted by Bohemian1
I have at least three trips coming up over two ponds in the next 6 weeks. One will be on AC for scheduling reasons. But the plan is to take the remainder on LX and BR specifically to avoid this issue.
Originally Posted by jantaoYVR
...in the in interim, my paid business bookings are going elsewhere, as the discomfort involved isn't worth the paltry $500 compensation.