Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Oct 8, 2018, 8:15 pm
#496
Join Date: Sep 2018
Location: YYZ
Programs: AC SE100K; SQ KF Elite Gold; AS MVP 75k; DL Plat.; Hilton Gold; SPG/Marriott Gold; IHG Gold;
Posts: 54
Seat 7K on AC 118 YVR-YYZ end of September on a 77W (Fin 742). I've added this to the attached list.
Lumbar reset performed multiple times by SD but it never lasted longer than 10 minutes each time before duly going to wooden bench mode. No other empty seats in J and no non-revs on board apparently. For what it's worth 2 other pax seemed to have the same issue later on during the flight. I was given the green(now white?) form and wrote in as well a few days later. Received my $500 e coupon for future travel in response to my written complaint, I assume that will be that and will not hear further re: the green onboard form- but who knows?
This was paid J btw on a one way ticket with no further connections.
Lumbar reset performed multiple times by SD but it never lasted longer than 10 minutes each time before duly going to wooden bench mode. No other empty seats in J and no non-revs on board apparently. For what it's worth 2 other pax seemed to have the same issue later on during the flight. I was given the green(now white?) form and wrote in as well a few days later. Received my $500 e coupon for future travel in response to my written complaint, I assume that will be that and will not hear further re: the green onboard form- but who knows?
This was paid J btw on a one way ticket with no further connections.
Last edited by Indiavictorcharlie; Oct 8, 2018 at 9:03 pm
Oct 9, 2018, 5:01 am
#498
Join Date: May 2012
Posts: 492
Clearly I am doing something wrong as have had THREE TATL overnights in a row and am getting ’no slip, no compensation’, ‘special exception $250’, and ‘wait for slip to be processed nothing we can do’. SE 2MM and paid J to boot. No sleep and early meetings next day does not a happy lallied make.
Oct 9, 2018, 7:17 am
#499
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
Clearly I am doing something wrong as have had THREE TATL overnights in a row and am getting ’no slip, no compensation’, ‘special exception $250’, and ‘wait for slip to be processed nothing we can do’. SE 2MM and paid J to boot. No sleep and early meetings next day does not a happy lallied make.
Oct 9, 2018, 7:36 am
#500
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Oct 9, 2018, 7:53 am
#501
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
Oct 9, 2018, 8:00 am
#502
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
But same seat on board and same compensation for a deflated seat.
My only real point was everyone should complain (and be fairly compensated) whether they are in an Aeroplan Reward seat or a J/C/D/Z/P seat.
Oct 9, 2018, 8:33 am
#503
Join Date: May 2012
Posts: 492
I don’t disagree at all. Anybody who has pain inflicted on them should get compensation :-)
Oct 9, 2018, 10:24 pm
#504
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
'Real' distinction in terms of Signature Suite access-- yes I agree.
But same seat on board and same compensation for a deflated seat.
My only real point was everyone should complain (and be fairly compensated) whether they are in an Aeroplan Reward seat or a J/C/D/Z/P seat.
But same seat on board and same compensation for a deflated seat.
My only real point was everyone should complain (and be fairly compensated) whether they are in an Aeroplan Reward seat or a J/C/D/Z/P seat.
Oct 10, 2018, 11:26 am
#505
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Last two widebody flights I was on it happened to me too.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
Oct 10, 2018, 11:30 am
#506
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
Did you get the $500 for a same/similar route/service? Or was the $250 for a much different route (duration/length)/service?
Oct 10, 2018, 12:19 pm
#507
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Oct 10, 2018, 12:36 pm
#508
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
Last two widebody flights I was on it happened to me too.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
Oct 10, 2018, 1:47 pm
#510
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
Last two widebody flights I was on it happened to me too.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
First one I got offered $250 which I replied to saying that they gave me $500 the previous times. Waiting until that's resolved before complaining about the more recent one.
Spoke to the SD and she said that the problem went quiet for a few months (not to zero, but far fewer incidents) but seems to be coming back with a vengeance in the last few weeks.
