Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Sep 17, 2018, 4:26 pm
#438
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
@24left named a number of good reasons, but AQM earning and eUp opportunities are the major ones for me.
On this particular trip, I ended up sitting in J both ways.
On this particular trip, I ended up sitting in J both ways.
Isn't that the whole point of loyalty programs? Give us your business and we'll reward you?
Sep 17, 2018, 5:10 pm
#439
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Makes sense, thank you, and of course I'm not sure if you're a Cdn expat living in SFO, or if many of your destinations include Canada, which would explain the affinity towards AC.
Well, yes, but the reasonable likelihood of 12 hours sitting on a thin t-shirt over a wooden park bench is not the type of reward I'd be too keen on, especially given the well-padded options available from SFO.
I guess I'm just surprised* that a year into this debacle, AC hasn't yet adequately addressed the problem.
*no, I'm not.
Originally Posted by canadian cow
Isn't that the whole point of loyalty programs? Give us your business and we'll reward you?
I guess I'm just surprised* that a year into this debacle, AC hasn't yet adequately addressed the problem.
*no, I'm not.
Sep 17, 2018, 5:29 pm
#440
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I am indeed Canadian and my AC affinity originates from my Canada-based days. Could / should I switch over to UA? Maybe. But parting with the lifetime status miles I've earned (even if nowhere close to million mile status), the lack of inter-alliance status matching, and uncertainty regarding my long-term future residence has kept me with AC thus far.
Sep 21, 2018, 1:06 pm
#442
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 25, 2018, 2:56 pm
#443
Join Date: Dec 2013
Location: Toronto
Posts: 57
The software reset is in the wiki, I read also about the reset button on the aisle. Is it easy to find this button? Are the FAs aware for the most part?
Flying to PEK soon so hoping for the best.
Thanks.
Flying to PEK soon so hoping for the best.
Thanks.
Last edited by akhenaton; Sep 25, 2018 at 3:32 pm
Sep 25, 2018, 3:16 pm
#444
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The wiki reset wiki trick is less known by SDs, from my experience.
Sep 25, 2018, 7:07 pm
#445
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
Yes, the aisle reset button is known to the SDs for sure. IIRC, it is near or at where the little dim blue-ish LED light near the bottom ridge of your seat's sidewall along the aisle. I'm sure one of our resident SDs/FAs can clarify this.
The wiki reset wiki trick is less known by SDs, from my experience.
The wiki reset wiki trick is less known by SDs, from my experience.
Sep 25, 2018, 7:43 pm
#446
Join Date: Jul 2009
Posts: 91
Once I hit reset for about the 10th time, I noticed the pump just stayed on for the last hour which was only slightly less annoying than a flat seat. I wondered if it would burn out at some point.
I'm sure they will remove the reset feature from public consumption soon.
I'm sure they will remove the reset feature from public consumption soon.
Sep 25, 2018, 8:01 pm
#447
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,917
Isn't it about time that Air Canada warned consumers that its seats are defective? This is a longstanding issue that the airline has yet to remedy. There comes a point when the airline is no longer a victim of the defect, but is acting in bad faith when it continues to sell a defective product and then intentionally delays responding to the claims of injured parties arising from the airline's failure to deliver the paid for service.
Sep 26, 2018, 1:02 am
#449
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Have people experienced delays in receiving compensation with this issue? I flew a bit over two weeks ago and haven't heard / received anything despite filling in the slip on the flight with the SD. Followed up through the customer service email a couple days ago but still radio silence...
Sep 26, 2018, 2:37 am
#450
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Have people experienced delays in receiving compensation with this issue? I flew a bit over two weeks ago and haven't heard / received anything despite filling in the slip on the flight with the SD. Followed up through the customer service email a couple days ago but still radio silence...