Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Sep 3, 2018, 11:03 pm
#391
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
I don't think they go above that though
Sep 7, 2018, 12:03 pm
#392
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I was looking for a video on the AC YouTube page and stumbled upon this one with Boeing designers etc talking about the seat.
Quote: "Glenn Johnson, Director of Advanced Design Group at B/E Aerospace walks us through why Air Canada's Executive Pods are some of the most advanced passenger aircraft seats flying today."
Hmmmmm. Well.....
Quote: "Glenn Johnson, Director of Advanced Design Group at B/E Aerospace walks us through why Air Canada's Executive Pods are some of the most advanced passenger aircraft seats flying today."
Hmmmmm. Well.....
Sep 8, 2018, 3:02 pm
#394
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,464
Had this happen to me on AC788 on Sept 2. Was not impressed to find the seat back totally deflated on a redeye flight with a full J cabin before we even took off. SD tried to re-inflate with the aisle switch but it deflated again 20min later. Ended up just piling on the mattress pad and blanket to make the seat usable, but if this happened to me on a TPAC flight I would have lost my mind.
Got a comp form; it's now white apparently. I also wrote in to aircanada.com/customerrelations on Sept 4 to note that I was not impressed with the issue but that the crew was very apologetic and I appreciated their helpful service and attention. Anyone know how long it typically takes to receive some kind of compensation? Not sure if I should expect any response to my feedback; haven't received any so far.
Got a comp form; it's now white apparently. I also wrote in to aircanada.com/customerrelations on Sept 4 to note that I was not impressed with the issue but that the crew was very apologetic and I appreciated their helpful service and attention. Anyone know how long it typically takes to receive some kind of compensation? Not sure if I should expect any response to my feedback; haven't received any so far.
Last edited by nexusCFX; Sep 8, 2018 at 3:07 pm
Sep 8, 2018, 3:12 pm
#395
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
I think it was me way back in the day when the 787 just started operating.for a few months and I learnt it on a TPAC. But the thanks should go to the SD who explained what was to be done.
Sep 8, 2018, 3:14 pm
#396
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Had this happen to me on AC788 on Sept 2. Was not impressed to find the seat back totally deflated on a redeye flight with a full J cabin before we even took off. SD tried to re-inflate with the aisle switch but it deflated again 20min later. Ended up just piling on the mattress pad and blanket to make the seat usable, but if this happened to me on a TPAC flight I would have lost my mind.
Got a comp form; it's now white apparently. I also wrote in to aircanada.com/customerrelations on Sept 4 to note that I was not impressed with the issue but that the crew was very apologetic and I appreciated their helpful service and attention. Anyone know how long it typically takes to receive some kind of compensation? Not sure if I should expect any response to my feedback; haven't received any so far.
Got a comp form; it's now white apparently. I also wrote in to aircanada.com/customerrelations on Sept 4 to note that I was not impressed with the issue but that the crew was very apologetic and I appreciated their helpful service and attention. Anyone know how long it typically takes to receive some kind of compensation? Not sure if I should expect any response to my feedback; haven't received any so far.
Sep 8, 2018, 3:47 pm
#397
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
In short, they won't have incentives to really fix the problems until the financial losses arising from such exceeds millions of dollars on a weekly basis. Even then, just have J fare sales and people would trip over each other to book AC again. You don't need to look far for that evidence. This forum alone gives you plenty of insights into AC FF mentality.
Sep 8, 2018, 3:55 pm
#398
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,464
Funny enough, they just emailed me now. I didn't expect a Saturday response. $300 eCoupon compensation, which is not bad I guess since it was an Aeroplan J award flight. Wonder if I should ask if it's possible to get miles instead, but they've already given the eCoupon so I suspect not. It probably wouldn't exceed 10-12k miles anyway.
Sep 8, 2018, 4:05 pm
#399
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Perhaps this is why I have a rock hard bottom. Thanks AC!
Sep 8, 2018, 8:14 pm
#400
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Funny enough, they just emailed me now. I didn't expect a Saturday response. $300 eCoupon compensation, which is not bad I guess since it was an Aeroplan J award flight. Wonder if I should ask if it's possible to get miles instead, but they've already given the eCoupon so I suspect not. It probably wouldn't exceed 10-12k miles anyway.
Sep 8, 2018, 8:38 pm
#401
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Or, in the case of a $1000 LMU ...
Sep 8, 2018, 8:49 pm
#402
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
If your entire mattress deflates and there are no seats to switch to, that's where I'd want a refund.
Sep 8, 2018, 8:59 pm
#403
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
And while you get the full service on board, many aspects of the airport may be awarded by status if using eUps; would those be refunded?
Sep 9, 2018, 2:51 am
#404
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Twice in one day....
Flew YYZ-YVR on a 777- seat 7A was deflated...so was 6A....I put the code in both and they stayed inflated.
Connected to YVR-TPE and seated on 8A on a 787....seat kept deflating throughout the 11 hour 40 minute flight. Cabin was full so could not change seats.
Was on a paid J-cabin fare and the SD filled out the compensation form.
Flew YYZ-YVR on a 777- seat 7A was deflated...so was 6A....I put the code in both and they stayed inflated.
Connected to YVR-TPE and seated on 8A on a 787....seat kept deflating throughout the 11 hour 40 minute flight. Cabin was full so could not change seats.
Was on a paid J-cabin fare and the SD filled out the compensation form.
Sep 9, 2018, 4:51 am
#405
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Twice in one day....
Flew YYZ-YVR on a 777- seat 7A was deflated...so was 6A....I put the code in both and they stayed inflated.
Connected to YVR-TPE and seated on 8A on a 787....seat kept deflating throughout the 11 hour 40 minute flight. Cabin was full so could not change seats.
Was on a paid J-cabin fare and the SD filled out the compensation form.
Flew YYZ-YVR on a 777- seat 7A was deflated...so was 6A....I put the code in both and they stayed inflated.
Connected to YVR-TPE and seated on 8A on a 787....seat kept deflating throughout the 11 hour 40 minute flight. Cabin was full so could not change seats.
Was on a paid J-cabin fare and the SD filled out the compensation form.
And I presume it did not work on the YVR-TPE flight?