Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 16, 2018, 8:50 pm
#271
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
@Jumper Jack
You heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack!
You heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack!
Apr 16, 2018, 8:53 pm
#272
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
@jumper jack
you heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack! :d
you heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack! :d
I AM DA MANAGER
Apr 16, 2018, 8:53 pm
#273
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@Jumper Jack
You heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack!
You heard the manager! Now complete your task accordingly! Just because you're a fresh done school millennial doesn't mean you have the life-key to being a slack!
I am not the manager, lol. I offer suggestions because not everyone thinks about things the same way, not everyone gathers details the same way.
Might also be worth having a link in the wiki to "How to find your AC aircraft registration #"
Apr 16, 2018, 8:54 pm
#274
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
No, the part I got wrong was that @24left is the SENIOR MANAGER.
I'm sure people here can figure out how to use FR24 and figure out the FIN from that, but I agree it is worth being comprehensive in the wiki. Most wikis here kind of suck as they just post a couple of links. One of the main purposes of a wiki, aside from being crowd-contributed, is that it be comprehensive and maintain centralized information so that it doesn't get lost or reshashed endlessly within the thread.
I'm sure people here can figure out how to use FR24 and figure out the FIN from that, but I agree it is worth being comprehensive in the wiki. Most wikis here kind of suck as they just post a couple of links. One of the main purposes of a wiki, aside from being crowd-contributed, is that it be comprehensive and maintain centralized information so that it doesn't get lost or reshashed endlessly within the thread.
Apr 16, 2018, 9:19 pm
#275
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,515
The FIN is easier to determine than the registration for most people.
1. It’s displayed in the app
2. It’s posted near door L1
3. It’s painted on front wheel doors (visible when aircraft is at the gate) and on the tail.
4. Cabin crew more likely to know FIN than registration
and
5. AC uses FIN to track and manage aircraft internally (hence their acronym, Fleet Identification Number)
The registration is only painted at the back. It’s more like a licence plate.
1. It’s displayed in the app
2. It’s posted near door L1
3. It’s painted on front wheel doors (visible when aircraft is at the gate) and on the tail.
4. Cabin crew more likely to know FIN than registration
and
5. AC uses FIN to track and manage aircraft internally (hence their acronym, Fleet Identification Number)
The registration is only painted at the back. It’s more like a licence plate.
Apr 16, 2018, 9:27 pm
#276
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
All that, and the FIN is on the cover of maintenance log book that the SD uses. I think you've covered everything!
Apr 17, 2018, 7:46 am
#279
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Apr 18, 2018, 2:25 pm
#280
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Will updatw with more info but sadly im affected today
2K, ac182, 77W i think
si just tried to reset but i still feel like im bouncing on water bed. Will update fin.
2K, ac182, 77W i think
si just tried to reset but i still feel like im bouncing on water bed. Will update fin.
Last edited by YVRYEGYVR; Apr 18, 2018 at 2:31 pm
Apr 19, 2018, 10:48 am
#281
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
So few incidents recorded in the google form.
SD was very apologetic, offered PY seat with J service as J was completely full. He sat in my seat and agreed it was like sitting on a water balloon.
Gave me the green incident report sheet with option of future travel credit or aeroplan miles. Will wait to see what comes of it.
SD was very apologetic, offered PY seat with J service as J was completely full. He sat in my seat and agreed it was like sitting on a water balloon.
Gave me the green incident report sheet with option of future travel credit or aeroplan miles. Will wait to see what comes of it.
Apr 22, 2018, 10:10 pm
#283
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I filled in the occurrence form
FIN 833, Seat 4A April 22
SD was able to reset after multiple tries.
Note: I've received different answers from different AC crew and other AC employees with regard to the deflated seat.
Some insist that a pax must move to another seat, which may be empty but more likely already has someone in it. I was told a non-rev would be the first to be bumped followed by an upgrade. If this is a long-haul TPAC or even a TATL, I am quite sure all of this musical chairs is going to leave quite a few unhappy campers.
I've also heard that same comment I posted upthread, that if the seat deflates, then the airbag in the seatbelt mechanism does not work and thus a safety issue.
I am still waiting for someone who knows the correct answer and correct AC procedure on this matter to post here.
FIN 833, Seat 4A April 22
SD was able to reset after multiple tries.
Note: I've received different answers from different AC crew and other AC employees with regard to the deflated seat.
Some insist that a pax must move to another seat, which may be empty but more likely already has someone in it. I was told a non-rev would be the first to be bumped followed by an upgrade. If this is a long-haul TPAC or even a TATL, I am quite sure all of this musical chairs is going to leave quite a few unhappy campers.
I've also heard that same comment I posted upthread, that if the seat deflates, then the airbag in the seatbelt mechanism does not work and thus a safety issue.
I am still waiting for someone who knows the correct answer and correct AC procedure on this matter to post here.
May 5, 2018, 2:01 am
#284
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
AC26 PVG-YVR on May 5
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
May 5, 2018, 2:36 am
#285
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
AC26 PVG-YVR on May 5
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
Your AC 26 looks to be Fin 846 C-FRSI. Manufactured February 2017. Seriously.
As for SD Stephan.......perhaps a refresher course in Reset vs Mattress Cover is in order.