Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 14, 2018, 11:09 am
#256
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Apr 14, 2018, 11:13 am
#257
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
AC 7 Fin 738 (C-FIVM) Seat 4A
AC 118 Fin 749 (C-FKAU) Seat 3D
Details in post 237
FIN 839 (C-FGEO). Seats 5G and 6K
Details in post 243
If yyznomad or Adam Smith aren't too busy, perhaps they can "enhance" my post and add the missing info in the format that they like
Apr 14, 2018, 7:24 pm
#259
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Well, when I added the fin #s and seat info to the wiki, I wrote it as such, where I thought if anyone wanted dates etc, they can refer to the post
Apr 14, 2018, 10:59 pm
#263
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Apr 16, 2018, 7:23 pm
#264
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
As Promised, here is the new Tracking database with forms.
STEP 1: Fill out the form
https://docs.google.com/forms/d/1ePY...3ch4RK25VgvOO0
STEP 2: View data here
https://docs.google.com/spreadsheets...gid=1906746400
STEP 1: Fill out the form
https://docs.google.com/forms/d/1ePY...3ch4RK25VgvOO0
STEP 2: View data here
https://docs.google.com/spreadsheets...gid=1906746400
Apr 16, 2018, 7:46 pm
#265
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
As Promised, here is the new Tracking database with forms.
STEP 1: Fill out the form
https://docs.google.com/forms/d/1ePY...3ch4RK25VgvOO0
STEP 2: View data here
https://docs.google.com/spreadsheets...gid=1906746400
STEP 1: Fill out the form
https://docs.google.com/forms/d/1ePY...3ch4RK25VgvOO0
STEP 2: View data here
https://docs.google.com/spreadsheets...gid=1906746400
Great work, Jack
Re your line:
"AirCraft Registration Mark EX: C-FIVM (You can find yours on FlightRadar 24"
I would point out that we would want the Fin # and Registration # and if someone gets one of them, the other is easy to access on the AC Fleet page
https://www.aircanada.com/ca/en/aco/...leet/fins.html
.
Apr 16, 2018, 7:53 pm
#266
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
Great work, Jack
Re your line:
"AirCraft Registration Mark EX: C-FIVM (You can find yours on FlightRadar 24"
I would point out that we would want the Fin # and Registration # and if someone gets one of them, the other is easy to access on the AC Fleet page
https://www.aircanada.com/ca/en/aco/...leet/fins.html
.
Re your line:
"AirCraft Registration Mark EX: C-FIVM (You can find yours on FlightRadar 24"
I would point out that we would want the Fin # and Registration # and if someone gets one of them, the other is easy to access on the AC Fleet page
https://www.aircanada.com/ca/en/aco/...leet/fins.html
.
Apr 16, 2018, 7:56 pm
#267
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I ask, especially if there is an IFE issue, or no electrical power or seat problems. I've had all 3 - including no power for an entire AC 16.
I'll assume FTers and many FFs might ask for that info.
If not, yes, one can look it up.
And when I'm in avgeek mode, I look at the fin or the wheel prior to boarding or when deplaning. lol
Also, if you are suggesting people look up the info on FR24, please provide a link and instructions. Thanks
I'll assume FTers and many FFs might ask for that info.
If not, yes, one can look it up.
And when I'm in avgeek mode, I look at the fin or the wheel prior to boarding or when deplaning. lol
Also, if you are suggesting people look up the info on FR24, please provide a link and instructions. Thanks
Apr 16, 2018, 8:14 pm
#268
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Can someone with a subscription please look up the Fin number or registrationfor AC 033 on March 4 2018? That is YVr-SYD. Thanks
Apr 16, 2018, 8:37 pm
#269
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
I ask, especially if there is an IFE issue, or no electrical power or seat problems. I've had all 3 - including no power for an entire AC 16.
I'll assume FTers and many FFs might ask for that info.
If not, yes, one can look it up.
And when I'm in avgeek mode, I look at the fin or the wheel prior to boarding or when deplaning. lol
Also, if you are suggesting people look up the info on FR24, please provide a link and instructions. Thanks
I'll assume FTers and many FFs might ask for that info.
If not, yes, one can look it up.
And when I'm in avgeek mode, I look at the fin or the wheel prior to boarding or when deplaning. lol
Also, if you are suggesting people look up the info on FR24, please provide a link and instructions. Thanks
You just need to go to FR24, Enter the Flight Number and it shows what aircraft registration number it is
Apr 16, 2018, 8:47 pm
#270
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I also like PlaneFinder.
For example AC 103
https://planefinder.net/data/flight/AC103
Flight Radar 24
https://www.flightradar24.com/data/flights/ac103/
