Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 20, 2017, 9:45 am
#61
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
It is a sad situation customer service wise when J pax are seeking work around solutions to experience the seat comfort expected.
AC should have a team fixing this asap.
I would be seeking another airline if possible.
AC should have a team fixing this asap.
I would be seeking another airline if possible.
Nov 20, 2017, 10:27 am
#62
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
This happened to me going YVR-LHR a few weeks ago. Not the base of the seat, but the upper back. I actually thought it was the cushion slipping down or something. I mentioned it to the SD at the end of the flight and he told me then he had a trick to fix it and wished I had told him earlier. I guess I should have asked for a comp form then!
Nov 20, 2017, 10:32 am
#63
Join Date: Jan 2015
Location: YHZ
Programs: AC 75K
Posts: 50
At checkin FRA-YUL (final destination YHZ) I was told I was being bumped from J because my seat (1K) had been flagged as inoperative, and the J cabin was otherwise full. The agent said they were holding a seat in PY for me, and handed me a GTE boarding pass. I said what's with the GTE, and the agent said I needed to discuss with the GA. I got the feeling the idea was that when the aircraft arrived they'd make the final call then as to whether the seat was working or not and seat me accordingly.
I walked away, checked EF and found that a flight to YYZ that morning had J space available, with a connection that would get me back to YHZ only an hour later than my original itinerary. Went back to the counter and was able to switch. I wrote in, kind of peeved that the check-in agent hadn't proactively offered the alternative considering the likely involuntary downgrade, and got... a 15% code.
I walked away, checked EF and found that a flight to YYZ that morning had J space available, with a connection that would get me back to YHZ only an hour later than my original itinerary. Went back to the counter and was able to switch. I wrote in, kind of peeved that the check-in agent hadn't proactively offered the alternative considering the likely involuntary downgrade, and got... a 15% code.
Nov 20, 2017, 10:54 am
#65
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,284
As CC mentions this is definitely widespread, and at first I thought it was limited to just the initial batch of 788s but you might get lucky on any aircraft!
This was posted in another thread, but the first thing to do is try to reset the seat:
Not all SDs will know how to do this.
Also, if the seat doesn't reset properly don't write in, ask for a comp. form on the flight. I suspect AC is in contact with the manufacturer on this as the compensation amounts are not trivial for them.
This was posted in another thread, but the first thing to do is try to reset the seat:
- Go the home screen "Your Seat".
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds.
- Dial pad shows up - hit 3-2-1.
Not all SDs will know how to do this.
Also, if the seat doesn't reset properly don't write in, ask for a comp. form on the flight. I suspect AC is in contact with the manufacturer on this as the compensation amounts are not trivial for them.
I've had quite a few 777 and 787 flights where the FA's have been doing a seat reset - it's somewhere down on the side on the aisle, below the seat. Someone should get a picture the next time they see it.
Also, are the manuals for the seats somewhere online, which would help verify this is what they are doing, and the nature of the problem?
Also, are the manuals for the seats somewhere online, which would help verify this is what they are doing, and the nature of the problem?
But as was mentioned, this only pumps more air into a leaky balloon. It's going to deflate again.
Nov 20, 2017, 10:57 am
#66
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Nov 20, 2017, 11:03 am
#67
Join Date: Jul 2012
Programs: AC SE & 2MM, SPG Plat
Posts: 42
On Wed. Nov. 15 was flying EWR-YVR on 788. Once I sat sat in my seat (5D) I immediately knew it was deflated. Spoke to in charge and he managed to re-inflate...looked like he went to front of cabin computer system to handle it. Took about 4 minutes to reflate and while lost some cushion during flight was fine.
Nov 20, 2017, 11:07 am
#68
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
I must be one of the luckiest out there. I don't think I've encountered any of the 100+ long haul J flight in the new executive pod where the seat deflated on me (either I've always sat in functioning seats or I'm just light enough in weight to not notice). Years of training by sleeping on airport benches probably helps as well. I'll pay more attention to this next time I step on a long haul J flight.
Nov 20, 2017, 11:10 am
#69
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
It's not a manual switch.
It's actually a little beachball nipple that juts out. All you have to do is lift the plug and then inhale and then blow into the nipple to add air.
You need to do this between 200 to 400 times depending on the firmness that you require.
It's actually a little beachball nipple that juts out. All you have to do is lift the plug and then inhale and then blow into the nipple to add air.
You need to do this between 200 to 400 times depending on the firmness that you require.
Nov 20, 2017, 11:46 am
#70
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,993
Seriously ... just when you think AC couldn't sink much lower, they find a way.
Last edited by tcook052; Nov 20, 2017 at 11:51 am Reason: content
Nov 20, 2017, 1:15 pm
#71
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
This happened to me going YVR-LHR a few weeks ago. Not the base of the seat, but the upper back. I actually thought it was the cushion slipping down or something. I mentioned it to the SD at the end of the flight and he told me then he had a trick to fix it and wished I had told him earlier. I guess I should have asked for a comp form then!
Nov 20, 2017, 1:22 pm
#72
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Now Rockwell Collins. And others who utilize the Seat (QR,AA etc). are finding proactive solutions to issues. The issue with the lifting table laminate has been addressed as all tables are undergoing a replacement -- believe that's over 1700 in all. Maintenance & Engineering are on it.
Nov 20, 2017, 1:34 pm
#73
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
How late is too late to submit a feedback form? I know the date and seat and flight number, but am not a FIN# recording aficionado. At the very least, I would like to ensure they hear about the prevalence of the problem, not just the tip of the iceberg that complains.
Nov 20, 2017, 1:39 pm
#74
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
