Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 19, 2017, 6:18 pm
#31
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
Or where you were in J
I'm sure the fact that it was actually added to the maintenance log book helped there.
Nov 19, 2017, 6:30 pm
#32
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
Will most definitely pay closer attention. Off to YVR on a 787 a/c on 1st with Mrs.acysb87. Sushi run
Nov 19, 2017, 8:11 pm
#33
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
He apologized and then offered me another duvet to cover the seat...
Also, not sure if others have noticed this, but the seat will sometimes inflate by itself for a few moments.
Nov 19, 2017, 8:43 pm
#35
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
Nov 19, 2017, 8:48 pm
#36
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Because it has happened on nearly every flight that I've been on in the new business class cabin, I figured it was either by design or I was losing my mind, both of which are plausible. It didn't seem plausible to me that it was actually a broken product that spans multiple cabins and aircraft!
Nov 19, 2017, 9:29 pm
#37
Join Date: Jun 2009
Location: YYZ
Programs: AC SE, Marriott LT PE, NEXUS/GE
Posts: 205
I had the same issue on a TCON flight and wrote in about it. I was offered 3500 AE points by AC.
On another TCON I noticed the seat deflated during boarding. The SD swapped me with another passenger, but then AC maintenance showed up and was able to fix my original seat.
Just last Monday I was on another TCON and the seat was inflated, but the message function wouldn’t work. I asked two FA’s about it but nothing was done. I’ve written in about the issue and await a response.
It’s frustrating to see how often this seems to happen to everyone.
On another TCON I noticed the seat deflated during boarding. The SD swapped me with another passenger, but then AC maintenance showed up and was able to fix my original seat.
Just last Monday I was on another TCON and the seat was inflated, but the message function wouldn’t work. I asked two FA’s about it but nothing was done. I’ve written in about the issue and await a response.
It’s frustrating to see how often this seems to happen to everyone.
Nov 19, 2017, 9:31 pm
#38
Join Date: Mar 2005
Location: Ottawa, ON
Programs: AC*SE100K, AC*MM, Marriott Platinum Elite
Posts: 286
It happened to me on YYZ-HND on Nov 12. Seat was flat when I first sat in it during boarding. SD tried resetting the seat using a code entry on the seat control screen. That didn’t work. Then she reset it with a manual switch under the seat, and it reinflated. 30 minutes into the flight I realized I could feel the hard base of the seat again.
Luckily I was able to move to another seat. It had been flagged inoperable on departure (due to being deflated on the previous flight!) but they learned inflight that maintenance had fixed the seat and not unflagged it correctly. Thank goodness, as I know some upgrades were declined during boarding.
I’m about to fly HND-YYZ. Fingers crossed.... sure sounds like there are a lot of issues. I can imagine a lot go unreported.
Luckily I was able to move to another seat. It had been flagged inoperable on departure (due to being deflated on the previous flight!) but they learned inflight that maintenance had fixed the seat and not unflagged it correctly. Thank goodness, as I know some upgrades were declined during boarding.
I’m about to fly HND-YYZ. Fingers crossed.... sure sounds like there are a lot of issues. I can imagine a lot go unreported.
Nov 19, 2017, 10:03 pm
#39
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,918
Ok, so I wasn't imagining this on my YVR-ICN flight. I just thought the seat was bad.
Seems to me this is a software problem. Brings to mind the IFE bugs that used to cause the system to freeze and crash on my flights. How many years did it take AC to address that mess? The seat supplier needs to deal with this pronto.
Seems to me this is a software problem. Brings to mind the IFE bugs that used to cause the system to freeze and crash on my flights. How many years did it take AC to address that mess? The seat supplier needs to deal with this pronto.
Nov 19, 2017, 10:15 pm
#40
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,191
I have noticed that several J "air mattress" seats seem to repressurize based on how evenly I distribute my weight on the seat. Kind of strange having it constantly add or remove a few PSI....
So it could be overly complex and prone to malfunction.
If AC's seats fail more than other carriers, maybe those carriers have (gasp) more preventative maintenance and more deep cleanings?
Or, it's user error. cow and others need to stop using sharp nails or thumb tacks to hold down their J blankets to the seat
So it could be overly complex and prone to malfunction.
If AC's seats fail more than other carriers, maybe those carriers have (gasp) more preventative maintenance and more deep cleanings?
Or, it's user error. cow and others need to stop using sharp nails or thumb tacks to hold down their J blankets to the seat
Nov 19, 2017, 10:42 pm
#41
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
YYZ -BOM two seats bad
On my last Flight to India pod seat was ok but I woke to it being hard as a board and impossible to sleep on, air cushion completely flat. Not just uncomfortable but literally painful. The SD and FA attempted manual reset with no luck. I got moved to a second empty seat, settled in moved my bags etc to the bin above it, switched to lie flat mode, it went flat. Got moved to a third empty seat that one turned out ok... But by that time lost most of my sleeping time. The SD and all other crew was pleasant, helpful and concerned and gave me a green form. I still haven't heard anything back from the green form and it's been over 40 days ( I'm SE) I'm guessing the delay on the form is due it getting mixed in with a delayed baggage issue from the same flight.
Last edited by folkart; Nov 19, 2017 at 11:46 pm
Nov 19, 2017, 11:00 pm
#42
Join Date: Feb 2006
Programs: AC75 MM
Posts: 958
Nov 20, 2017, 12:55 am
#43
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
First off, thank you canadiancow for drawing more attention to this significant problem!
On a recent half-empty ZRH-YYZ I was able to sample 8 or so seats on the G/K side and found deflation problems with 5 of them. Either the entire seat was deflated, or a certain section (half the upper section is the most common in my experience).
I have many other experiences with this, but maybe I'll start writing them down to contribute here. One LHR-YYZ a year or so ago on a 788 the SD made a non-rev change seats with me. The non-rev was not pleased.
It's become such a prevalent problem that I am happy to see the 330 back on YYZ-ZRH for the winter. At least those seats are comfortable.
bawm
On a recent half-empty ZRH-YYZ I was able to sample 8 or so seats on the G/K side and found deflation problems with 5 of them. Either the entire seat was deflated, or a certain section (half the upper section is the most common in my experience).
I have many other experiences with this, but maybe I'll start writing them down to contribute here. One LHR-YYZ a year or so ago on a 788 the SD made a non-rev change seats with me. The non-rev was not pleased.
It's become such a prevalent problem that I am happy to see the 330 back on YYZ-ZRH for the winter. At least those seats are comfortable.
bawm
Nov 20, 2017, 12:58 am
#44
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
First off, thank you canadiancow for drawing more attention to this significant problem!
On a recent half-empty ZRH-YYZ I was able to sample 8 or so seats on the G/K side and found deflation problems with 5 of them. Either the entire seat was deflated, or a certain section (half the upper section is the most common in my experience).
I have many other experiences with this, but maybe I'll start writing them down to contribute here. One LHR-YYZ a year or so ago on a 788 the SD made a non-rev change seats with me. The non-rev was not pleased.
It's become such a prevalent problem that I am happy to see the 330 back on YYZ-ZRH for the winter. At least those seats are comfortable.
bawm
On a recent half-empty ZRH-YYZ I was able to sample 8 or so seats on the G/K side and found deflation problems with 5 of them. Either the entire seat was deflated, or a certain section (half the upper section is the most common in my experience).
I have many other experiences with this, but maybe I'll start writing them down to contribute here. One LHR-YYZ a year or so ago on a 788 the SD made a non-rev change seats with me. The non-rev was not pleased.
It's become such a prevalent problem that I am happy to see the 330 back on YYZ-ZRH for the winter. At least those seats are comfortable.
bawm