Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 8, 2019, 10:24 pm
#1337
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Of the 3 deflates I had in 4 days, the last two flight emails arrived within a week. There was no indication the first one was even processed so I mentioned it in a reply to one of the others. That one finally showed up at 2 weeks.
Mar 8, 2019, 10:43 pm
#1338
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,328
Well I'm at 13 days, as are the other two on my flight. I guess I'll email in a week if I haven't heard anything.
Mar 8, 2019, 10:52 pm
#1339
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I wonder what the time lag is from the date of the deflate to when the SD submits the paperwork. I also wonder if AC checks the log book to see if it's been reported by the SD. Then, once the paper form gets to wherever it goes, how many steps are involved to get the the point where an email is sent out? How many people are involved in the process?
What if AC could automate or digitize or modernize the process and it could all be handled on the SD's iPad? And this would apply not just to seats, but issues with IFE, SPMLs and so on.
White paper forms seem so last century.
Mar 8, 2019, 11:22 pm
#1340
Join Date: May 2012
Posts: 492
Sometimes, they've taken longer.
I wonder what the time lag is from the date of the deflate to when the SD submits the paperwork. I also wonder if AC checks the log book to see if it's been reported by the SD. Then, once the paper form gets to wherever it goes, how many steps are involved to get the the point where an email is sent out? How many people are involved in the process?
What if AC could automate or digitize or modernize the process and it could all be handled on the SD's iPad? And this would apply not just to seats, but issues with IFE, SPMLs and so on.
White paper forms seem so last century.
I wonder what the time lag is from the date of the deflate to when the SD submits the paperwork. I also wonder if AC checks the log book to see if it's been reported by the SD. Then, once the paper form gets to wherever it goes, how many steps are involved to get the the point where an email is sent out? How many people are involved in the process?
What if AC could automate or digitize or modernize the process and it could all be handled on the SD's iPad? And this would apply not just to seats, but issues with IFE, SPMLs and so on.
White paper forms seem so last century.
However, that’s hard to argue with or dispute because you’ve been on your hands and knees in the galley for hours resuscitating somebody. Or once, three folk needing care.
I suspect they wouldn’t want to do it for up&lie- flat beds so that the service director isn’t making the final call about compensation if there is a dispute. I could imagine they could get in sticky situations sometimes given the ire it causes.
Mar 9, 2019, 11:40 am
#1342
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
Mar 10, 2019, 8:49 am
#1343
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Mar 11, 2019, 6:21 pm
#1345
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
My latest issue took about 9 weeks After 8 weeks, an agent from AC Customer Service called me for something else (I thought it was because of that) so I took the opportunity to mention the long wait time to hear back for the onboard compensation form. She asked for the number on the form and I received an email 1 week later.
The form indicates it may take up to 60 business days...
It is certainly taking longer than in the past. I'm not sure how to interpret that; it could be that they receive a larger volume of forms to process and/or they do more checks before issuing compensation.
Mar 11, 2019, 7:16 pm
#1346
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Mar 12, 2019, 3:38 am
#1347
Join Date: Jan 2011
Location: YYZ
Programs: AC SE, WJ Gold, Bonvoy Titanium Ambassador
Posts: 134
Hi,
Recently had a seat deflate (3x before take off and unable to fix) flying YYZ-LHR (no seat alternatives were available), was an AE redemption (currently SE), did receive the white form on the plane, would anyone have an idea what I can expect for compensation (selected flight credit however not sure what to expect given it was AE redemption).
Thanks
Recently had a seat deflate (3x before take off and unable to fix) flying YYZ-LHR (no seat alternatives were available), was an AE redemption (currently SE), did receive the white form on the plane, would anyone have an idea what I can expect for compensation (selected flight credit however not sure what to expect given it was AE redemption).
Thanks
Mar 12, 2019, 3:41 am
#1348
Join Date: May 2012
Posts: 492
Hi,
Recently had a seat deflate (3x before take off and unable to fix) flying YYZ-LHR (no seat alternatives were available), was an AE redemption (currently SE), did receive the white form on the plane, would anyone have an idea what I can expect for compensation (selected flight credit however not sure what to expect given it was AE redemption).
Thanks
Recently had a seat deflate (3x before take off and unable to fix) flying YYZ-LHR (no seat alternatives were available), was an AE redemption (currently SE), did receive the white form on the plane, would anyone have an idea what I can expect for compensation (selected flight credit however not sure what to expect given it was AE redemption).
Thanks
Mar 12, 2019, 6:26 am
#1350
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Maybe AC could also start doing things like offering meal selection in advance, or actually providing a website that allows people to do things so they don't have an overloaded call center whenever we got snow in you know, Canada.Besides, won't the pancakes seat be fixed in April 2019?
