Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 21, 2019, 11:56 pm
#1141
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I'd like to think I'm one of the luckiest AC flyers, as I hadn't experienced the deflated seat issues myself. That is, at least I didn't think I experienced them...
On two recent TPACs in the J cabin, I felt the seat cushions to be a bit low. I wasn't uncomfortable or anything, but just felt like the cushion was sort of low compared to the rest of the seat in the flat bed mode. I don't know if I encountered deflated seats?
On two recent TPACs in the J cabin, I felt the seat cushions to be a bit low. I wasn't uncomfortable or anything, but just felt like the cushion was sort of low compared to the rest of the seat in the flat bed mode. I don't know if I encountered deflated seats?
Feb 22, 2019, 3:38 am
#1143
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
unfortunately, you are tempting fate with this post, I did the same sometime ago here, and lo and behold this is not an uncommon circumstance. Pathetic AirCanada continue their conduct in the face of repeated failures deserves a response, and posting here will not get their attention
Last edited by YYT82; Feb 22, 2019 at 3:44 am
Feb 22, 2019, 6:08 am
#1144
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
I wasn't trying to get AC's attention with my post. I was really wondering what a deflated seat should feel like. My body had been trained over the years to be able to sleep through anything or on rough surfaces, so I probably sat in many deflated seats without knowing it. What should a normal seat cushion feel like? And if I press down on the seat cushion and can feel the outlines of metal bars, does that mean I have a deflated seat?
A deflated seat cushion is literally like sitting on a piece of plywood, covered with fabric (like sitting on a flat wooden bench). Others have mentioned a park bench but I've had more comfortable park benches, since these are often have a little curve / slope for comfort.
If the seat-back is deflated, you can feel the frame esp when you're lying down. For me, both times, there was a big gap between the section that is the seat and the section that is the seat-back as well creating a "hole" in the "bed" right where your buttock / hip would be, depending on if you're sleeping on your back or your side.
Feb 22, 2019, 8:16 am
#1145
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
As others have said, you will know when its deflated.
Feb 22, 2019, 4:42 pm
#1146
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I disagree, for two reasons. (1) I had no idea it WAS inflated. I never thought about the mechanisms for changing the firmness. (2) mine deflated WHILE I was asleep, and in my groggy state, I could not theorize the reason for my pain.
If we stipulate being aware that deflation is a possibility, and being awake when it occurs, I would agree you will know.
If we stipulate being aware that deflation is a possibility, and being awake when it occurs, I would agree you will know.
Feb 22, 2019, 4:58 pm
#1147
Join Date: May 2012
Posts: 492
I disagree, for two reasons. (1) I had no idea it WAS inflated. I never thought about the mechanisms for changing the firmness. (2) mine deflated WHILE I was asleep, and in my groggy state, I could not theorize the reason for my pain.
If we stipulate being aware that deflation is a possibility, and being awake when it occurs, I would agree you will know.
If we stipulate being aware that deflation is a possibility, and being awake when it occurs, I would agree you will know.
Last edited by lallied; Feb 22, 2019 at 6:45 pm
Feb 22, 2019, 6:37 pm
#1148
Join Date: May 2012
Posts: 492
Boarded. Seat flat. Insisted on moving even though called maintenance. Second seat flat. Magic maintenance came on and replaced bladders on both in 10min. Fixed Wow. My heroes.
Feb 22, 2019, 7:19 pm
#1150
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,920
What is playing out on this thread is an illustration of how a consumer based class action lawsuit starts;
- Known defect
- Refusal of product provider to remediate the defect and to warn consumers, bad faith behavior.
- Delay of response and/or denial of the occurrence when the defect manifests itself.
In respect to the current issues, I do not believe that Air Canada is going to do anything concrete until it is sued.
Feb 22, 2019, 7:22 pm
#1151
Join Date: May 2012
Posts: 492
YYZ. He said he carries with him but they don’t all. And squab easy and quick but backrest bit longer. But each took only 10min. And it’s clearly much firmer. And the old bad was all discoloured and old.
If its it’s that easy they need to just fix. Not leave for 5 flights until someone has a hissy fit.
If its it’s that easy they need to just fix. Not leave for 5 flights until someone has a hissy fit.
Feb 22, 2019, 7:46 pm
#1154
Join Date: May 2012
Posts: 492
And is the rest and comfort here what you paid for? I feel for everyone here who is going through this and the next step is direct engagement with AC.
But it would appear plenty posters would rather gripe here, then actually engage and get what they paid for.
with little effort have received $1000 offer from AC, and until AC provides a full refund plus recognition for the hassle and the lack of sleep, not planning to give up anytime soon. And if some might react that this is sufficient, well, I don’t accept that AC gets to unilaterally, without consultation, and without notice change contract mid-flight.
do I want compensation, answer is simple, no. What I want is to buy a product that’s delivered, and yes I’m doing a lot of other business flying on one world and sky - this will just accelerate my shift, If it remains unresolved for much longer.