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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example
Mattress pads purchased and listed in this thread
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Old Feb 11, 19, 6:41 pm
  #976  
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Originally Posted by Bohemian1 View Post
The self-inflating one can be a challenge to roll up even at a campsite. The puffy one shouldn't be as difficult, but @visitor would know best at this point.

One things for sure - they won't go unnoticed and get left behind.
You are correct. Mind over matter.
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Old Feb 11, 19, 7:26 pm
  #977  
 
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Originally Posted by Bohemian1 View Post
Until it's not.

Between avoiding AC 777/787 metal and my new inflatable friend here, this may reduce future miserable oceanic crossings for me.
Confirm that your "new inflatable friend" is the mattress pad, right?
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Old Feb 11, 19, 8:11 pm
  #978  
 
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Originally Posted by YVRtoYYZ View Post
Confirm that your "new inflatable friend" is the mattress pad, right?
Let's hope.
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Old Feb 11, 19, 10:13 pm
  #979  
 
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DELETED.

Last edited by j2simpso; Feb 11, 19 at 11:10 pm Reason: Perhaps a bit too on the nose :p
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Old Feb 11, 19, 10:27 pm
  #980  
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Originally Posted by j2simpso View Post
....I suspect most people on this thread are longing for the days of the A330/767 pods and hoping that their 777/787 goes IRROP and gets replaced by one!
...
On a couple of recent trips, I opted for A321s to get me back across the country. Sure, they are't new and shiny and they don't come with fluffy duvets and pillows and Signature Cocktails and amenity kits, new IFE, and kale salads (yuck but you get my point)

The seats were comfy and nothing deflated. Service was excellent, food was hot. And bonus, I reduced my stay-flat experiences by 2.

In other news, I'm calling my bookie to see what my odds are on the next batch of flights and whether I should bring more than one inflatable.
.
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Old Feb 11, 19, 10:40 pm
  #981  
 
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Originally Posted by 24left View Post
On a couple of recent trips, I opted for A321s to get me back across the country. Sure, they are't new and shiny and they don't come with fluffy duvets and pillows and Signature Cocktails and amenity kits, new IFE, and kale salads (yuck but you get my point)

The seats were comfy and nothing deflated. Service was excellent, food was hot. And bonus, I reduced my stay-flat experiences by 2.
And they beat the 737 Max IMHO.
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Old Feb 12, 19, 12:32 am
  #982  
 
Join Date: Jan 2001
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Originally Posted by Bohemian1 View Post
The self-inflating one can be a challenge to roll up even at a campsite. The puffy one shouldn't be as difficult, but @visitor would know best at this point.
Deflated pretty well instantly to fully flat. No struggling required. Rolling it up into the original size impossible on plane (yep, Mr. Bean skit appropriate) but I just folded it up flat, and put in carry-on. Took seconds, takes up no space. I then properly folded and rolled up and put in its sleeve when at hotel.
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Old Feb 12, 19, 7:01 am
  #983  
 
Join Date: Sep 2011
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In Dennis Bunnik's most recent review of Eithad's business class he advises that he had a deflated seat in that Airline's business class. So not just an AC problem.
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Old Feb 12, 19, 10:16 am
  #984  
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Originally Posted by MQS007 View Post
In Dennis Bunnik's most recent review of Eithad's business class he advises that he had a deflated seat in that Airline's business class. So not just an AC problem.
How does that compare to at least 4 years with AC and at least 2 years of increasing numbers of deflated seat experiences by more AC pax?

How did EY handle the deflate of their seat?
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Old Feb 12, 19, 10:18 am
  #985  
 
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Originally Posted by 24left View Post
How does that compare to at least 4 years with AC and at least 2 years of increasing numbers of deflated seat experiences by more AC pax?

How did EY handle the deflate of their seat?
Do we suspect it's the same seat from Rockwell / BAE?
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Old Feb 12, 19, 10:40 am
  #986  
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Originally Posted by Bohemian1 View Post
Do we suspect it's the same seat from Rockwell / BAE?
I was told that the AC seats were a custom product designed by AC and Boeing. No idea if that is true. Upthread somewhere last year IIRC, I posted the video of the engineer (named Glen or Greg) and his explanation of the AC seat.

Also, if deflated seats on any other airline were an issue, it would be all over FT forums.

I've flown EY F on their 380 and went to look at the J cabin. Seats look nothing like AC's. I flew EY's 777 and their seats were nothing like AC's. They seemed a bit more like NH.

And here is what EY is using on their 787s. Looks nothing like AC's. https://thepointsguy.com/reviews/eti...siness-review/
.

Last edited by 24left; Feb 12, 19 at 10:49 am
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Old Feb 12, 19, 12:41 pm
  #987  
 
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They gave him a folded blanket to sit on.
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Old Feb 12, 19, 12:45 pm
  #988  
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I'm so tempted to order something for this weekend.

What's the recommended orange easy to inflate and deflate model?
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Old Feb 12, 19, 12:46 pm
  #989  
 
Join Date: Feb 2003
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Originally Posted by 24left View Post
I was told that the AC seats were a custom product designed by AC and Boeing. No idea if that is true. Upthread somewhere last year IIRC, I posted the video of the engineer (named Glen or Greg) and his explanation of the AC seat.
Don't think they're that custom. Scroll down to "Super Diamond" on this page: https://www.rockwellcollins.com/Prod...nd-Family.aspx
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Old Feb 12, 19, 12:51 pm
  #990  
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Originally Posted by SuperCargo View Post
Don't think they're that custom. Scroll down to "Super Diamond" on this page: https://www.rockwellcollins.com/Prod...nd-Family.aspx
I've seen this page and others many, many times in the past few years.

AC seats are custom, even if the base model is "off the rack". All the airlines that chose these pods selected features they wanted. I really enjoyed the features AA had when I flew their EXACT same cabin on their B789. There was extra storage under the second side table, a magazine rack, storage in the aisle armrest and so on. AA also had more space in their pods because when the table opened, there was more room between seat back and table and when it was closed, it didn't hit me when sleeping.

Further airlines chose different seats. Even if there was a standard design, they were all custominzed and more importantly, the one I slept really well in on AA LAX-AKL, was a perfect lie-flat and did not have inflatable nonsense.
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