Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jan 26, 2019, 8:26 am
#796
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
I think it is reasonable to conclude that in this context, top tier customer = customer who is seated in the business cabin.
Jan 26, 2019, 3:00 pm
#797
Join Date: May 2012
Posts: 492
I just had a MEL flight with deflated seat, 2 hour delay so missed my train, no meal selection and no concierge help despite multiple calls. SD : will write up don’t need form. AC Reply : no form no comp but we will offer you a (low) discount coupon. Ha ha. (And yes am looking at other carriers for future travel now)
Jan 26, 2019, 3:08 pm
#798
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
I don't understand the issue with SDs not providing the forms. Why would they do this? Surely it's just a few minutes of work on a long-haul flight where cabin crew typically have some downtime? Plus for any customer-facing employee, it feels good to be able offer compensation to a customer for something outside your control to actually fix. What do they get out of denying the form even when it's specifically requested?
Jan 26, 2019, 3:16 pm
#799
Join Date: May 2012
Posts: 492
I don't understand the issue with SDs not providing the forms. Why would they do this? Surely it's just a few minutes of work on a long-haul flight where cabin crew typically have some downtime? Plus for any customer-facing employee, it feels good to be able offer compensation to a customer for something outside your control to actually fix. What do they get out of denying the form even when it's specifically requested?
And I have no idea why. Even for my meal they were profusely apologetic and insisted they would compensate me but gave no form. As I didn’t really want yet another coupon didn’t actually ask for one,but they certainly seemed sure that all that was needed was some note on manifest. One assumes just not sure of process rather than a deliberate policy. Or maybe the seat manufacturer won’t reimburse AC if they don’t have a paper trail.
Last edited by lallied; Jan 26, 2019 at 3:24 pm
Jan 26, 2019, 7:14 pm
#800
Join Date: Jun 2009
Posts: 33
Been reading this post and it has me concerned. I have booked LAX-YYZ-LHR in J but just noticed availability open on a SAS flight through ARN. Do you all suggest I switch to SAS or am I overthinking it? Secondly, are delated seats more likely to be found on the 777 or 787 (my flights are both on 787-9). Thanks!
Jan 26, 2019, 7:20 pm
#801
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213
Been reading this post and it has me concerned. I have booked LAX-YYZ-LHR in J but just noticed availability open on a SAS flight through ARN. Do you all suggest I switch to SAS or am I overthinking it? Secondly, are delated seats more likely to be found on the 777 or 787 (my flights are both on 787-9). Thanks!
Jan 27, 2019, 3:46 am
#802
Join Date: May 2012
Posts: 492
Been reading this post and it has me concerned. I have booked LAX-YYZ-LHR in J but just noticed availability open on a SAS flight through ARN. Do you all suggest I switch to SAS or am I overthinking it? Secondly, are delated seats more likely to be found on the 777 or 787 (my flights are both on 787-9). Thanks!
Jan 27, 2019, 5:16 am
#803
Join Date: May 2012
Posts: 492
If you insist long and hard enough it might. And some are great and bring quickly without being asked. In my experience if they don’t offer when they are informed of deflated seat have to chase. So - report x times. Then wait. No form appears. Ask FA to ask SD. No form. Ask SD rushing past again who says will get to it. Ask again. Land, give up. Fume a while at home. Write in to AC even though know what reply will be. Get reply. Fume about the implication making it up for gain. Rinse and repeat.
And I have no idea why. Even for my meal they were profusely apologetic and insisted they would compensate me but gave no form. As I didn’t really want yet another coupon didn’t actually ask for one,but they certainly seemed sure that all that was needed was some note on manifest. One assumes just not sure of process rather than a deliberate policy. Or maybe the seat manufacturer won’t reimburse AC if they don’t have a paper trail.
Jan 27, 2019, 6:22 am
#804
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
No offer of form. So this time asked for white slip. Said didn’t know what that was. Said want compensation form. Said he will try and make it up to me during flight. Said no, want comp form as am sick of deflated seats and without a form AC won’t accept that actually was deflated.
"make it up to me during flight" is also not at all acceptable cosidering money paid (through wallet, status,p oints, or otherwise). Absolutely nuts.
Jan 27, 2019, 6:52 am
#805
Join Date: May 2012
Posts: 492
(it’s embarrasing. I don’t even want their $200 as can’t use anyway. But if
not documented .....)
Jan 27, 2019, 7:33 am
#806
Join Date: Feb 2003
Location: YYZ / LHR
Programs: AC SE100k
Posts: 262
I'm far from an AC apologist, but just to put some perspective on it: out of the 20 AC 777/787 J flights I did in 2018, I only suffered a deflated seat once. This was early in my BA -> AC transition, and didn't realize that the seats could be reset, so just put up with it. Perhaps a reset would have sorted it -- who knows. Having said that, these seats whilst deflated do really suck, and one should really get some compensation for having to suffer it.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
Jan 27, 2019, 9:18 am
#807
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've updated the wiki to include a picture of the White Compensation Form stub that you had posted way upthread - just for easier access for those who find themselves in a situation where the SD "is not aware of any compensation form", or similar. Maybe showing them the picture will help remind them... or not. But doesn't hurt to try.
Now having said that, perhaps AC removed all in-flight compensation forms and we don't know about it yet?
Jan 27, 2019, 9:49 am
#808
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
To clarify. Said he didn’t know what a white slip /form was. Had to say wanted compensation form even if just to document so AC customer service doesn’t say don’t believe me if no form. 90min later still on ground and still no form/slip. Can see am going to have to keep nagging.
(it’s embarrasing. I don’t even want their $200 as can’t use anyway. But if
not documented .....)
I'm far from an AC apologist, but just to put some perspective on it: out of the 20 AC 777/787 J flights I did in 2018, I only suffered a deflated seat once. This was early in my BA -> AC transition, and didn't realize that the seats could be reset, so just put up with it. Perhaps a reset would have sorted it -- who knows. Having said that, these seats whilst deflated do really suck, and one should really get some compensation for having to suffer it.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
2019 is not off to a great start. Out of 6 flights so far, I’ve had 3 deflations. 2 on long hauls, one on a TCON red eye. Luckily on the TCON it only happened at around 11000 feet prior to landing. I’ve got another long haul tomorrow so fingers crossed.
Most recent was 4K on Fin 832. Guy in front of me in 3K also had same issue. He mentioned he had it a few times last year but didn’t realise the seats were broken and that you could get compensation form. Now he knows. SD was awesome, knew about the issue, and ranted how he wishes AC would just replace the seats with non-inflatable ones.
@lallied
I've updated the wiki to include a picture of the White Compensation Form stub that you had posted way upthread - just for easier access for those who find themselves in a situation where the SD "is not aware of any compensation form", or similar. Maybe showing them the picture will help remind them... or not. But doesn't hurt to try.
Now having said that, perhaps AC removed all in-flight compensation forms and we don't know about it yet?
I've updated the wiki to include a picture of the White Compensation Form stub that you had posted way upthread - just for easier access for those who find themselves in a situation where the SD "is not aware of any compensation form", or similar. Maybe showing them the picture will help remind them... or not. But doesn't hurt to try.
Now having said that, perhaps AC removed all in-flight compensation forms and we don't know about it yet?
Jan 27, 2019, 11:40 am
#809
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Jan 27, 2019, 11:44 am
#810
Join Date: May 2012
Posts: 492
To clarify. Said he didn’t know what a white slip /form was. Had to say wanted compensation form even if just to document so AC customer service doesn’t say don’t believe me if no form. 90min later still on ground and still no form/slip. Can see am going to have to keep nagging.
(it’s embarrasing. I don’t even want their $200 as can’t use anyway. But if
not documented .....)