Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

    Hide Wikipost
Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Į\_(ツ)_/Į ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.




Example
Mattress pads purchased and listed in this thread
Print Wikipost

Reply

Old Dec 21, 18, 10:15 am
  #721  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint
Programs: AC*SE100K, wood level status in various other programs
Posts: 2,086
Apropos nothing, but I'm curious what kind of a response a deadheading AC pilot gets when his/her seat doesn't inflate.

After all, they are J pax as well and statistically would be exposed to the same defects.
Bohemian1 is online now  
Reply With Quote
Old Dec 21, 18, 12:30 pm
  #722  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 28,331
If I have another deflation issue I'm not accepting anything less than a full refund of that fare.
D404, nexusCFX and YVRYEGYVR like this.
canadiancow is offline  
Reply With Quote
Old Dec 21, 18, 1:19 pm
  #723  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 833
Originally Posted by canadiancow View Post
If I have another deflation issue I'm not accepting anything less than a full refund of that fare.
Full refund in cash, or as a voucher that you can only use for future travel in possibly deflated seats?
nexusCFX is offline  
Reply With Quote
Old Dec 21, 18, 1:25 pm
  #724  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 28,331
Originally Posted by nexusCFX View Post
Full refund in cash, or as a voucher that you can only use for future travel in possibly deflated seats?
I would accept a voucher because I know I'd use it, and therefore I treat it as cash. But I wouldn't accept a $500 CAD voucher if my YYZ-TLV seat is deflated.
nexusCFX likes this.
canadiancow is offline  
Reply With Quote
Old Dec 21, 18, 3:56 pm
  #725  
 
Join Date: Mar 2008
Programs: AC SE100K
Posts: 401
Originally Posted by canadiancow View Post
If I have another deflation issue I'm not accepting anything less than a full refund of that fare.
That's fine and dandy to say, but in reality...what grounds do you have to force AC to give you a full refund? The likely argument will be that they fulfilled your requirement of getting you from Origin to Destination and have compensated you for their service shortcomings.
YVRtoYYZ is offline  
Reply With Quote
Old Dec 22, 18, 12:24 pm
  #726  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 28,331
Originally Posted by YVRtoYYZ View Post
That's fine and dandy to say, but in reality...what grounds do you have to force AC to give you a full refund? The likely argument will be that they fulfilled your requirement of getting you from Origin to Destination and have compensated you for their service shortcomings.
The price difference between J and Y makes it very obvious they're selling a lot more than just transportation.
visitor likes this.
canadiancow is offline  
Reply With Quote
Old Dec 22, 18, 1:23 pm
  #727  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,367
Originally Posted by Plumber View Post
Well one solution is for AC not to sell 3 seats (or pick a number) in the J Cabin per flight and leave them empty in the eventuality that there will be some deflation issues. But that would cost AC alot more than the $1000 TPAC (or less TATL and even less Trans-continental) that they give out as compensation.

I as we have said here many times, the guess is that the vast majority of deflated seat issues go unreported and most people dont even know the seat is not supposed to feel like that.

It sure would be nice to hear which FINs have already been fixed with new seats/bladders, if any so far!
Or how about AC could actually fix the issue That would appear to be the best solution. And yes Iíve heard and read they are fixing it but itís taking far far too long. It has already taken far too long.

Originally Posted by canadiancow View Post
If I have another deflation issue I'm not accepting anything less than a full refund of that fare.
This and others above. AC offering even $1k/$1.5k for a $3k seat is unacceptable. The seat is the price, the meal and all is not worth $3-5k without the real estate of a seat that doesnít resemble a morgue slab.
canadiancow and Bohemian1 like this.
jc94 is offline  
Reply With Quote
Old Dec 22, 18, 1:34 pm
  #728  
 
Join Date: May 2018
Location: ord
Programs: UA 1k SPG Platinum
Posts: 338
Originally Posted by jc94;30565267[left

Or how about AC could actually fix the issue That would appear to be the best solution. And yes Iíve heard and read they are fixing it but itís taking far far too long. It has already taken far too long.
[/left]
How long did it take AC to fix the IFE system. 10 years
mellon is offline  
Reply With Quote
Old Dec 22, 18, 4:00 pm
  #729  
 
Join Date: Mar 2008
Programs: AC SE100K
Posts: 401
Originally Posted by canadiancow View Post
The price difference between J and Y makes it very obvious they're selling a lot more than just transportation.
You still haven't answered the original question. How are you going to force AC to give you a full refund for a flight on a deflated seat?
YVRtoYYZ is offline  
Reply With Quote
Old Dec 22, 18, 4:03 pm
  #730  
 
Join Date: Jan 2001
Programs: AC SEMM
Posts: 575
Originally Posted by YVRtoYYZ View Post
You still haven't answered the original question. How are you going to force AC to give you a full refund for a flight on a deflated seat?
small claims?
class action?
canadiancow likes this.
visitor is offline  
Reply With Quote
Old Dec 22, 18, 4:12 pm
  #731  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,900
Originally Posted by jc94 View Post


Or how about AC could actually fix the issue That would appear to be the best solution. And yes Iíve heard and read they are fixing it but itís taking far far too long. It has already taken far too long.
Unfortunately, it just isn't that simple. The new cushions are going through flammability testing for certification. At this point, it is looking like certification will be around the second week in January.
YEG_SE4Life is offline  
Reply With Quote
Old Dec 22, 18, 6:55 pm
  #732  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 28,331
Originally Posted by YVRtoYYZ View Post
You still haven't answered the original question. How are you going to force AC to give you a full refund for a flight on a deflated seat?
Litigation or chargeback.
canadiancow is offline  
Reply With Quote
Old Dec 22, 18, 7:36 pm
  #733  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,367
Originally Posted by YEG_SE4Life View Post
Unfortunately, it just isn't that simple. The new cushions are going through flammability testing for certification. At this point, it is looking like certification will be around the second week in January.
Ah thanks for update. I thought they were ďin the processĒ of rolling them out.
jc94 is offline  
Reply With Quote
Old Dec 22, 18, 8:36 pm
  #734  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,900
Originally Posted by jc94 View Post


Ah thanks for update. I thought they were ďin the processĒ of rolling them out.
I think it's taking longer than they thought.
YEG_SE4Life is offline  
Reply With Quote
Old Dec 30, 18, 11:39 am
  #735  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 833
Originally Posted by YEG_SE4Life View Post
I think it's taking longer than they thought.
Not sure if I should switch off of AC2 in February and just do some connecting flight on JAL or ANA. I thought maybe repairs would be underway by then. I've got three more flights on that route in April/May too...
nexusCFX is offline  
Reply With Quote

Thread Tools
Search this Thread