Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Dec 18, 2018, 12:32 pm
#706
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Can I ask someone with EF to see if FIN/registration is available for Dec28 AC854 YVR-LHR? I'm on this flight immediately following a 36hr shift and want proper sleep, currently in 6D/G with my wife. Looks like this seat has never been reported deflated based on table above.
Dec 18, 2018, 12:35 pm
#707
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,360
Can I ask someone with EF to see if FIN/registration is available for Dec28 AC854 YVR-LHR? I'm on this flight immediately following a 36hr shift and want proper sleep, currently in 6D/G with my wife. Looks like this seat has never been reported deflated based on table above.
Dec 21, 2018, 3:51 am
#709
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
AC857 LHR to YYZ. Bottom lumbar portion deflated. I reinflated it myself once then the SD did once. Total reset of my seat a couple of times, eventually the seat control panel stopped working so I had limited functionality in seat positioning for about half the flight. Not sure the SD put the control issue down on the comp form as she wouldn't write that part in front of me. I'm going to follow it up and will post compensation amount when it comes through.
As a note, the SD gently blamed me for the seat control crashing because of too many resets. Not sure if that's actually a thing, felt implausible but maybe someone here knows. She says there should only be a maximum of two resets per flight which seems like an arbitrary number?
As a note, the SD gently blamed me for the seat control crashing because of too many resets. Not sure if that's actually a thing, felt implausible but maybe someone here knows. She says there should only be a maximum of two resets per flight which seems like an arbitrary number?
Dec 21, 2018, 5:58 am
#710
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
AC857 LHR to YYZ. Bottom lumbar portion deflated. I reinflated it myself once then the SD did once. Total reset of my seat a couple of times, eventually the seat control panel stopped working so I had limited functionality in seat positioning for about half the flight. Not sure the SD put the control issue down on the comp form as she wouldn't write that part in front of me. I'm going to follow it up and will post compensation amount when it comes through.
As a note, the SD gently blamed me for the seat control crashing because of too many resets. Not sure if that's actually a thing, felt implausible but maybe someone here knows. She says there should only be a maximum of two resets per flight which seems like an arbitrary number?
As a note, the SD gently blamed me for the seat control crashing because of too many resets. Not sure if that's actually a thing, felt implausible but maybe someone here knows. She says there should only be a maximum of two resets per flight which seems like an arbitrary number?
That totally sounds like a random number. I had maintenance do it more than twice pre-departure. I spoke with the guy (or guys since it happened more than once) and they never mentioned there was a limited number of reset that could be done. I've also had SD do a reset at least 3 times on some flights.
I wish cabin crew would stop making up stuff as it just creates more confusion than anything else.
Dec 21, 2018, 7:01 am
#711
Join Date: May 2012
Posts: 492
Bolding is mine.
That totally sounds like a random number. I had maintenance do it more than twice pre-departure. I spoke with the guy (or guys since it happened more than once) and they never mentioned there was a limited number of reset that could be done. I've also had SD do a reset at least 3 times on some flights.
I wish cabin crew would stop making up stuff as it just creates more confusion than anything else.
That totally sounds like a random number. I had maintenance do it more than twice pre-departure. I spoke with the guy (or guys since it happened more than once) and they never mentioned there was a limited number of reset that could be done. I've also had SD do a reset at least 3 times on some flights.
I wish cabin crew would stop making up stuff as it just creates more confusion than anything else.
Dec 21, 2018, 7:57 am
#713
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
In in any case I'm pretty frustrated. Second dud seat in a row. If my next one post Christmas I should the same I might switch carriers, it's just not worth the faff and the angst.
Dec 21, 2018, 8:16 am
#714
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Looking at the collection of deflated seats I've had - some the seat itself, most recently the lumbar which was rather painful in sleep mode thus no sleep....
I've had some where the seat was deflated upon boarding. This meant it was left as such from the inbound flight and either that pax didn't know, or report it, or the crew didn't tell maintenance. I advise the SD right away, they call maintenance who come onboard to do their thing. Watching them - and speaking with them where I learn things - is either informative or a bad comedy. (I have a photo of the last pre-departure pancake where the guy is busy pressing the firmer-softer button. And that is helpful how? If one is going to get maintenance, perhaps make sure the person is equipped with the basic knowledge). And this nastiness was for the 16 hour AC 15 to HKG.
On other flights, the SDs have done everything from the rondelle reset (works, sometimes), to the below-the-seat button/switch (also works, sometimes), to some other magical reset (which works, sometimes)
Aside from the painful experience in those seats when at FL390 and there is no other empty J to move to and none of the in-flight resets work, there needs to be a better solution from AC.
While I appreciate that they are working with Boeing or Collins or whoever to fix the problem, it is still ongoing and more of us are experiencing this more often. And AC is not ensuring that someone who paid $5,000 or perhaps more for their long-haul seat, is getting a seat that doesn't pancake.
Further, AC is not providing crews with proper alternate plans when this happens onboard. Extra pillows and blankets may soften the discomfort, but it is not a solution. And what happens when there are 2 or 3 of us on a flight with the same problem....and no other empty seats to move to?
And no, I don't have the answers, I am just one of many on the receiving end of this problem.
I've had some where the seat was deflated upon boarding. This meant it was left as such from the inbound flight and either that pax didn't know, or report it, or the crew didn't tell maintenance. I advise the SD right away, they call maintenance who come onboard to do their thing. Watching them - and speaking with them where I learn things - is either informative or a bad comedy. (I have a photo of the last pre-departure pancake where the guy is busy pressing the firmer-softer button. And that is helpful how? If one is going to get maintenance, perhaps make sure the person is equipped with the basic knowledge). And this nastiness was for the 16 hour AC 15 to HKG.
On other flights, the SDs have done everything from the rondelle reset (works, sometimes), to the below-the-seat button/switch (also works, sometimes), to some other magical reset (which works, sometimes)
Aside from the painful experience in those seats when at FL390 and there is no other empty J to move to and none of the in-flight resets work, there needs to be a better solution from AC.
While I appreciate that they are working with Boeing or Collins or whoever to fix the problem, it is still ongoing and more of us are experiencing this more often. And AC is not ensuring that someone who paid $5,000 or perhaps more for their long-haul seat, is getting a seat that doesn't pancake.
Further, AC is not providing crews with proper alternate plans when this happens onboard. Extra pillows and blankets may soften the discomfort, but it is not a solution. And what happens when there are 2 or 3 of us on a flight with the same problem....and no other empty seats to move to?
And no, I don't have the answers, I am just one of many on the receiving end of this problem.
Dec 21, 2018, 8:25 am
#715
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
I as we have said here many times, the guess is that the vast majority of deflated seat issues go unreported and most people dont even know the seat is not supposed to feel like that.
It sure would be nice to hear which FINs have already been fixed with new seats/bladders, if any so far!
Dec 21, 2018, 8:29 am
#716
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Looking at the collection of deflated seats I've had - some the seat itself, most recently the lumbar which was rather painful in sleep mode thus no sleep....
I've had some where the seat was deflated upon boarding. This meant it was left as such from the inbound flight and either that pax didn't know, or report it, or the crew didn't tell maintenance. I advise the SD right away, they call maintenance who come onboard to do their thing. Watching them - and speaking with them where I learn things - is either informative or a bad comedy. (I have a photo of the last pre-departure pancake where the guy is busy pressing the firmer-softer button. And that is helpful how? If one is going to get maintenance, perhaps make sure the person is equipped with the basic knowledge). And this nastiness was for the 16 hour AC 15 to HKG.
On other flights, the SDs have done everything from the rondelle reset (works, sometimes), to the below-the-seat button/switch (also works, sometimes), to some other magical reset (which works, sometimes)
Aside from the painful experience in those seats when at FL390 and there is no other empty J to move to and none of the in-flight resets work, there needs to be a better solution from AC.
While I appreciate that they are working with Boeing or Collins or whoever to fix the problem, it is still ongoing and more of us are experiencing this more often. And AC is not ensuring that someone who paid $5,000 or perhaps more for their long-haul seat, is getting a seat that doesn't pancake.
Further, AC is not providing crews with proper alternate plans when this happens onboard. Extra pillows and blankets may soften the discomfort, but it is not a solution. And what happens when there are 2 or 3 of us on a flight with the same problem....and no other empty seats to move to?
And no, I don't have the answers, I am just one of many on the receiving end of this problem.
I've had some where the seat was deflated upon boarding. This meant it was left as such from the inbound flight and either that pax didn't know, or report it, or the crew didn't tell maintenance. I advise the SD right away, they call maintenance who come onboard to do their thing. Watching them - and speaking with them where I learn things - is either informative or a bad comedy. (I have a photo of the last pre-departure pancake where the guy is busy pressing the firmer-softer button. And that is helpful how? If one is going to get maintenance, perhaps make sure the person is equipped with the basic knowledge). And this nastiness was for the 16 hour AC 15 to HKG.
On other flights, the SDs have done everything from the rondelle reset (works, sometimes), to the below-the-seat button/switch (also works, sometimes), to some other magical reset (which works, sometimes)
Aside from the painful experience in those seats when at FL390 and there is no other empty J to move to and none of the in-flight resets work, there needs to be a better solution from AC.
While I appreciate that they are working with Boeing or Collins or whoever to fix the problem, it is still ongoing and more of us are experiencing this more often. And AC is not ensuring that someone who paid $5,000 or perhaps more for their long-haul seat, is getting a seat that doesn't pancake.
Further, AC is not providing crews with proper alternate plans when this happens onboard. Extra pillows and blankets may soften the discomfort, but it is not a solution. And what happens when there are 2 or 3 of us on a flight with the same problem....and no other empty seats to move to?
And no, I don't have the answers, I am just one of many on the receiving end of this problem.
Dec 21, 2018, 8:56 am
#717
Join Date: May 2012
Posts: 492
I can sort of live with bad luck and getting a deflated seat as they are trying to fix, and sometimes I have a good run of no issues (just did 3 in a row all ok); but what really angers me is the stance that no compensation on a $3k one way if you don’t argue with crew in middle of night for a white form. About half say will report but never come back with form and then are running around for landing .
I had a multi medical the other day and the SD came with an envelope on board and said thanks from crew. I assumed it was literally a thank you note but when got home was a discount coupon (the usual one that’s usually eventually sent by mail). Why can’t that be done for on board issues instead of having to brave the write in process where it’s implicit that you are making it up ? E-ups, discounts etc all go to waste anyway.
I had a multi medical the other day and the SD came with an envelope on board and said thanks from crew. I assumed it was literally a thank you note but when got home was a discount coupon (the usual one that’s usually eventually sent by mail). Why can’t that be done for on board issues instead of having to brave the write in process where it’s implicit that you are making it up ? E-ups, discounts etc all go to waste anyway.
Dec 21, 2018, 9:19 am
#718
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
... The sad part is, I agree that 3 in a row is a good run at this stage.
Dec 21, 2018, 9:23 am
#719
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Honestly, given the amount of business you give to AC (and for the purposes of this comment, whether it is OPM or not is irrelevant) I think AC should refund the price of the ticket. Maybe in the form of a coupon or voucher or 100% discount code, but they should. It would be the right thing to do. How about some actual customer service and recognition, AC? If this was any other industry, there is no question in my mind you would get something close to that. As a tangent (sort of), I know of somebody who almost got a new Mercedes SUV because the dealership cleaned their 4 year old car with an undiluted cleaner and they couldn't get the smell out. They eventually did but they were also clear on their last attempt that if it didn't work, the customer would get a new car. I think there are some decent analogies there. AC: you still got to your destination. MB dealership: you still had a working car. AC: it only entailed discomfort. MB dealership: it only entailed discomfort. So I am sympathetic with 24Left, and think that in some cases (and yes, 24's volume of business matters) AC has not been sufficiently forthcoming with compensation. (We think, there may well be more generous offers for compensation made that haven't been discussed publicly here -- if so, great.)
Thanks so much for your post, and support, for me and for all of us here who have been experiencing this problem repeatedly.