Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Nov 10, 2018, 6:33 am
#631
Join Date: May 2012
Posts: 492
Would someone have a picture of what the form looks like? It could come in handy when asking for it and the SD have no clue what we are talking about. Perhaps adding it to the WIKi (if it takes images) as well.
I just want to be prepared in case I experience it on my upcoming flight.
I just want to be prepared in case I experience it on my upcoming flight.
Nov 10, 2018, 12:02 pm
#634
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,212
Corrected Link
I'm must be behind the times, but the online 'form' to report issues seems to be down - I'm using this link that I had bookmarked: https://help-aircanada.com/aircanada...ue.do?lang=ENU
The link is also straight from AC's Customer Support page and just ends up on their home page. So, is there some electronic option to provide feedback or is snail mail the option?
Never mind - the link is this - they didn't bother to update the other reference on their website to the old page. Sigh.
The link is also straight from AC's Customer Support page and just ends up on their home page. So, is there some electronic option to provide feedback or is snail mail the option?
Never mind - the link is this - they didn't bother to update the other reference on their website to the old page. Sigh.
Nov 11, 2018, 6:23 pm
#635
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Nov 12, 2018, 10:15 am
#636
Join Date: Apr 2016
Location: Wherever needed
Programs: SE100K, AEROPLAN 3MM, QANTAS CC, AMEX BLACK, FAIRMONT PLATINUM
Posts: 33
I wish AC would consider going to the seats that ANZ uses where there is an actual bedroll and mattress cover that removes all the fuss of this deflation issue. For what it is worth, I have a deflated seat with AC more often than a non-deflated. Most common routing YYZ-SCL but several YVR to either BNE or SYD as well and nothing like 15 hours of having a piece of metal pointing in your lower body. Pure joy.
Nov 12, 2018, 11:37 am
#637
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,724
I wish AC would consider going to the seats that ANZ uses where there is an actual bedroll and mattress cover that removes all the fuss of this deflation issue. For what it is worth, I have a deflated seat with AC more often than a non-deflated. Most common routing YYZ-SCL but several YVR to either BNE or SYD as well and nothing like 15 hours of having a piece of metal pointing in your lower body. Pure joy.
Nov 12, 2018, 11:45 am
#638
Join Date: Apr 2016
Location: Wherever needed
Programs: SE100K, AEROPLAN 3MM, QANTAS CC, AMEX BLACK, FAIRMONT PLATINUM
Posts: 33
That's the thing that AC doesn't seem to understand. When you do the revenue math, the front of the bus is hugely important to their profit model but increasingly, they seem to be putting little effort into justifying the value of seats that are often three or even four times more expensive with no where near that increment in service and, now moreso than ever, comfort. Fully understand that business class travelers are never the majority of any given flight but sound business practice would seemingly include taking care of your most frequent and highest paying clients and AC "gets this" in a very uneven manner. Having seats that work as intended seems like such a simple expectation that is, for me, being met only about 50% of the time. If I operated my business with that kind of fail rate I would not have the funds to travel business class in the first place. Wonder if that irony ever resonates in those brains that run AC?
Nov 12, 2018, 1:40 pm
#639
Join Date: Mar 2016
Programs: AC SE
Posts: 1,501
I had my first deflating experience last night from ICN to YVR. Seat 5A on C-FRTG felt a bit odd when I sat down but it wasn’t deflated. I took the express meal and went right to sleep. When I woke up it was 100% deflated. I told the SD who quickly reset it and it lasted the final 1.5 hours of the flight.
For those wondering, what others have said is true: You will know if it’s deflated. It’s a no-doubter.
For those wondering, what others have said is true: You will know if it’s deflated. It’s a no-doubter.
Nov 17, 2018, 9:00 am
#640
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,564
Sitting on a deflated seat on 103 today
The reset trick works as long as I keep doing it every little while
At least it's not too long a flight
The reset trick works as long as I keep doing it every little while
At least it's not too long a flight
Nov 17, 2018, 11:05 am
#641
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
If the percentage of failed J seats is small, why don't they just carry an adequate number of foam pads as interim remedies, until the need no longer exists because they have fixed it? I know you cannot carry everything on every flight for everyone on the off chance that something will be needed, but this is not an off chance, and foam is reasonably light and compressible and could be stored compactly.
Nov 17, 2018, 11:26 am
#642
Join Date: May 2012
Posts: 492
I would disagree with you. I knew it was uncomfortable, but I did not know it was not intended to be that way. My experience predated this thread so I did not know deflating mattresses was a thing. I have never even thought of upholstered air-filled mattresses. It never occurred to me to wonder how the hard/soft adjustment was produced. However, I knew that the flesh over my bony parts was pins and needles and it was painful, and the mattress was "bad", but I thought that was the way AC wanted the seat to feel. These are the same people that feed me steamed chicken with "butter" sauce on the side, alongside some wilted kale and "curcuma" rice. (I certainly would not pay money to feel that way, nor think it would be appealing to other customers, but I was eUp, and I tend to leave their business choices to them.)
If the percentage of failed J seats is small, why don't they just carry an adequate number of foam pads as interim remedies, until the need no longer exists because they have fixed it? I know you cannot carry everything on every flight for everyone on the off chance that something will be needed, but this is not an off chance, and foam is reasonably light and compressible and could be stored compactly.
If the percentage of failed J seats is small, why don't they just carry an adequate number of foam pads as interim remedies, until the need no longer exists because they have fixed it? I know you cannot carry everything on every flight for everyone on the off chance that something will be needed, but this is not an off chance, and foam is reasonably light and compressible and could be stored compactly.
Conversely I managed to snag a non deflated seat on 848 Monday night AND a great crew and wonderful concierge at LHR so arrived ready to work for a change
Nov 17, 2018, 11:47 am
#643
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
If the percentage of failed J seats is small, why don't they just carry an adequate number of foam pads as interim remedies, until the need no longer exists because they have fixed it? I know you cannot carry everything on every flight for everyone on the off chance that something will be needed, but this is not an off chance, and foam is reasonably light and compressible and could be stored compactly.
I, however, am traveling with a very compact inflatable sleeping pad purchased on Amazon for $30. Yet to use fortunately.
Last edited by visitor; Nov 17, 2018 at 4:55 pm
Nov 17, 2018, 4:41 pm
#644
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
That is a convincing explanation, although if foam pads were truly a hazard, they should be obligated to prohibit use of customer's own - and yours - as well. (In another industry with which I am familiar, that is the case.)
Nov 17, 2018, 5:55 pm
#645
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Either I'm incredibly lucky or others are the opposite, but of at least 50 flights on these seats, I just had my first deflated one last week flying NRT-YVR. It was almost fully deflated when I initially took my seat. I advised the service director who reset it. Fortunately it stayed inflated for the entire flight.
