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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Į\_(ツ)_/Į ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.




Example
Mattress pads purchased and listed in this thread
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Old Nov 2, 18, 2:46 pm
  #601  
 
Join Date: Apr 2011
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Originally Posted by yyznomad View Post


Sure, but we have been receiving green ones to fill out for the longest time, and now there are reports of white forms.
Was it just the the colour that changed, and both green and white forms are identical in content and format?
Like others I have never filled one out in a totally alert state... I am tempted to say the white form asks for additional personal information (address, that sort of thing) but is otherwise identical.
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Old Nov 3, 18, 3:33 pm
  #602  
 
Join Date: Jan 2015
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Originally Posted by YVRtoYYZ View Post
I actually keep pictures of previous compensation forms on my phone for evidence as the little "receipt" given is only a reference number and has no relevant information about the problem on it; you are at the mercy of the SD submitting that form in order for your claim to be processed.
I always do the same thing. And it has been useful once.
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Old Nov 4, 18, 4:40 am
  #603  
 
Join Date: Aug 2001
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Seat 2k, upper back section. GRU-YYZ, Nov 1, C-FNNW, FIN 747. White comp form was offered after asking twice. Particular SD made same claim as last time, 'all done on iPad, don't worry'...
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Old Nov 4, 18, 6:51 am
  #604  
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Originally Posted by mamau View Post
Seat 2k, upper back section. GRU-YYZ, Nov 1, C-FNNW, FIN 747. White comp form was offered after asking twice. Particular SD made same claim as last time, 'all done on iPad, don't worry'...
So then what did the SD say when s/he handed you the white claim form despite being told it is done on the iPad?

Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?
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Old Nov 4, 18, 7:08 am
  #605  
 
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Originally Posted by yyznomad View Post
So then what did the SD say when s/he handed you the white claim form despite being told it is done on the iPad?

Also, did you have to fill out the white form? Seat no., flight no., select specific issue from a bunch of checkboxed items, describe the specific issue with a short couple of sentences, etc.? Was there a detachable portion like on the green forms with a reference no. to keep as your "receipt"?
Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.



Example
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Old Nov 4, 18, 7:36 am
  #606  
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Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.



Example
Thanks. Maybe AC ran out of green paper or didn't like their green paper supplier.
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Old Nov 4, 18, 8:16 am
  #607  
 
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Originally Posted by yyznomad View Post
Thanks. Maybe AC ran out of green paper or didn't like their green paper supplier.
more likely itís cheaper . Trying to offset costs of deflategate
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Old Nov 4, 18, 10:59 am
  #608  
 
Join Date: Jan 2001
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Just back from a multi-segment TATL trip, and having had two failed seats in last six months, I took with me a very small roll-up inflatable sleeping pad I bought on Amazon for $30 as my plan of last resort... did not need it, but was ready to use, see response from other PAX and post photo to social media...

On one leg I was on an A330 with the old seats. I love those seats! So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.

Sounds plausible, but if true the solution is not only technical but also needs some education and commnication to crew and PAX.
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Old Nov 4, 18, 11:09 am
  #609  
 
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Originally Posted by visitor View Post
So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
Did she suggest why they would do that? I've certainly never felt a temptation to do so.
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Old Nov 4, 18, 11:31 am
  #610  
 
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Originally Posted by capedreamer View Post
Did she suggest why they would do that? I've certainly never felt a temptation to do so.
Good question. She didnít but perhaps thereís people who drop something in the folds of the seat, or theyíre checking at end of flight they arenít leaving something behind... what sounded plausible was the fact that other than manufacturing defects there is really no reason for the valve attachments to fail so frequently.

Maybe itís cleaning crews trying to get under cushions to vacuum... I know, I know, highly unlikely
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Old Nov 4, 18, 11:43 am
  #611  
 
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Originally Posted by visitor View Post


Good question. She didnít but perhaps thereís people who drop something in the folds of the seat, or theyíre checking at end of flight they arenít leaving something behind... what sounded plausible was the fact that other than manufacturing defects there is really no reason for the valve attachments to fail so frequently.

Maybe itís cleaning crews trying to get under cushions to vacuum... I know, I know, highly unlikely
Actually, unfortunately, her statement is false. The problem is a manufacturer's defect in a plastic weld. The manufacturer had to redesign the bladder, certify it, and get it into service. AC is now replacing them.
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Old Nov 4, 18, 12:07 pm
  #612  
 
Join Date: Jun 2010
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Originally Posted by YEG_SE4Life View Post
Actually, unfortunately, her statement is false. The problem is a manufacturer's defect in a plastic weld. The manufacturer had to redesign the bladder, certify it, and get it into service. AC is now replacing them.
Love this intel!
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Old Nov 4, 18, 1:05 pm
  #613  
 
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Originally Posted by YEG_SE4Life View Post
Actually, unfortunately, her statement is false. The problem is a manufacturer's defect in a plastic weld. The manufacturer had to redesign the bladder, certify it, and get it into service. AC is now replacing them.
Fair enough. Hopefully the redesigned bladder is a multi-compartment design.
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Old Nov 4, 18, 3:27 pm
  #614  
 
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Originally Posted by visitor View Post


Fair enough. Hopefully the redesigned bladder is a multi-compartment design.
Kind of like the Titanic?
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Old Nov 4, 18, 9:04 pm
  #615  
 
Join Date: Feb 2015
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Originally Posted by visitor View Post
On one leg I was on an A330 with the old seats. I love those seats! So I got chatting with an FA, and she told me something that sounded reasonable and I had not heard before. She claimed that the reason for all the failures is that passengers, and even some crew, try to lift the cushions off the frame, and in doing so pull on the valve attachment and damage it.
Wow, just making .... up. I have no idea why anyone would try to do the thing she said was causing the problem. Ridiculous.
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