Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Oct 4, 2018, 3:06 pm
#481
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
1. observation, if you can see the wheel well flap thingy, or the tail fin (or elsewhere?)
2a. you can ask the SD (most of the time they won't have an issue telling you); it's in/on the maintenance logbook as well if they don't know OTTOTH
2b. IIRC, I think it's on the little sheet that you see when boarding (I forgot the technical term but it's used by the SD when doing their announcements i.e. weather, taxi time, flight time, etc.)
3. you can take a look at flightradar24 after (or during) the flight to see the registration - no account required (and then associated FIN on ac.com)
4. you can take a look at flightaware and it will give you the FIN if you have an account
5. ??? (I'm sure there are other ways)
2a. you can ask the SD (most of the time they won't have an issue telling you); it's in/on the maintenance logbook as well if they don't know OTTOTH
2b. IIRC, I think it's on the little sheet that you see when boarding (I forgot the technical term but it's used by the SD when doing their announcements i.e. weather, taxi time, flight time, etc.)
3. you can take a look at flightradar24 after (or during) the flight to see the registration - no account required (and then associated FIN on ac.com)
4. you can take a look at flightaware and it will give you the FIN if you have an account
5. ??? (I'm sure there are other ways)
Oct 4, 2018, 3:59 pm
#482
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
If you want to pick a nondeflating seat in advance, how will you find the fin number of your upcoming flight? Is that possible to do?
Oct 4, 2018, 4:12 pm
#483
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Oct 4, 2018, 5:06 pm
#484
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Oct 4, 2018, 5:08 pm
#485
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
You may find that the wiki isn't going to be accurate. The bladder manufacturer has a new product that is now being installed throughout the fleet.
Oct 4, 2018, 5:48 pm
#486
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Any insights on when it will be fully deployed?
Last edited by capedreamer; Oct 4, 2018 at 8:57 pm Reason: Dumb typo
Oct 4, 2018, 8:25 pm
#488
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Oct 4, 2018, 11:15 pm
#489
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
Oct 5, 2018, 8:59 am
#491
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,423
Oct 5, 2018, 9:06 am
#492
Join Date: Jun 2011
Location: YAM, CIU, CGN
Programs: AC FOTSG, DL WM
Posts: 190
Oh thank ghod. I can't have been the only one wondering if the new bladders will actually fix the problem, or if they'll just make a whoopee cushion sound when you sit on them so you know for sure that they've deflated.
Oct 5, 2018, 10:51 am
#493
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,228
This is good news - it sounds like they are taking positive action to resolve a chronic problem. But give the number of seats in play and the likely out of service windows to perform whatever retrofit is required, I imagine this will take quite some time.
Fingers crossed that this is a reasonably permanent fix.
Fingers crossed that this is a reasonably permanent fix.
Oct 5, 2018, 9:31 pm
#495
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
We use Nishikawa Sangyo's Air Cyclone® bed pad, which has won the 2012 Good Design Award.Air comprises 96% of the bed pad, providing excellent breathability and quick-dry features.The air cushion ensures fantastic support in any positions, allowing you to feel as comfortable as if you were resting on a cloud.