Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 20, 2018, 1:35 pm
#361
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,206
@YVRtoYYZ - Maybe we should just print out instructions to hand out pre-flight. Our way of giving back.
Sheesh.
Sheesh.
Jul 20, 2018, 1:43 pm
#362
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
@YVRtoYYZ - Maybe we should just print out instructions to hand out pre-flight. Our way of giving back.
Sheesh.
Sheesh.
Jul 20, 2018, 1:49 pm
#363
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,206
Jul 20, 2018, 2:03 pm
#364
formerly airedalemom
Join Date: Sep 2015
Location: YVR
Programs: AC 25K, AF, Marriott etc......
Posts: 260
This thread is the deciding factor that in my November flight to the Middle East, I'm taking Emirates and not AC, for myself and MrsITAG. $15,000 that Air Canada won't get. I need to see proactive acknowledgement that it is being fixed.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
You will be very pleased !
Jul 20, 2018, 3:38 pm
#365
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,475
This thread is the deciding factor that in my November flight to the Middle East, I'm taking Emirates and not AC, for myself and MrsITAG. $15,000 that Air Canada won't get. I need to see proactive acknowledgement that it is being fixed.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
Jul 20, 2018, 4:48 pm
#366
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Disagree. I've had varied deflation intervals including 6hrs, 3hrs, 45mins, and immediately after re-inflating. I've also had no success in re-inflating and the seat remain inflated for the duration of the flight. As far as I am concerned - and based solely on my 23% deflation rate in the last 10 months - once you're in a seat that is deflated, the occupant will be continually re-inflating it for the remainder of the flight .
Jul 20, 2018, 5:35 pm
#367
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,206
Reading through this thread, I noticed this blast from the past (Dec '17):
I guess if there is a fix, it's apparently evaded several recent flights for a few folks on this forum. Either that or "soon" is defined using the geological time scale.
(And no, I'm not trying to shoot the messenger. Unless he was just being ironic.)
(And no, I'm not trying to shoot the messenger. Unless he was just being ironic.)
Jul 20, 2018, 8:59 pm
#368
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,282
Reading through this thread, I noticed this blast from the past (Dec '17):
I guess if there is a fix, it's apparently evaded several recent flights for a few folks on this forum. Either that or "soon" is defined using the geological time scale.
(And no, I'm not trying to shoot the messenger. Unless he was just being ironic.)
I guess if there is a fix, it's apparently evaded several recent flights for a few folks on this forum. Either that or "soon" is defined using the geological time scale.
(And no, I'm not trying to shoot the messenger. Unless he was just being ironic.)
Jul 21, 2018, 9:57 am
#369
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,911
I recently had a deflated seat, It's the worst I have ever experienced too. Nothing worked. The FA laid down an extra duvet, with the incontinence/pad cover over it.
Jul 21, 2018, 10:26 am
#370
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,206
Thanks, I'll never look at (or touch) those things the same way ever again.
Aug 7, 2018, 2:07 pm
#371
Join Date: Jul 2018
Programs: Hilton Diamond. Air NZ Elite
Posts: 8
C-FPQB MEL-YVR Seat 1a back rest was deflated as soon as I sat down, had a problem with my gluten free meal not being loaded so didn’t bring up the seat until we were in the air. Told FA and they just said sit in 1d and that was the last of it. Didn’t try to reset it since I ended up in The seat next to me.
Aug 21, 2018, 10:09 am
#372
Join Date: May 2009
Posts: 767
Just a datapoint got a $1000 ecoupon for paid J on TPE-YVR Nov. 2017, seems like compensation has decreased drastically since.
Green form filled out by SD.
No more booking AC Transpacific for me. EVA/ANA is the new go to.
Green form filled out by SD.
No more booking AC Transpacific for me. EVA/ANA is the new go to.
Last edited by bakersdozen; Aug 21, 2018 at 7:17 pm
Aug 21, 2018, 3:57 pm
#374
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Aug 21, 2018, 4:22 pm
#375
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,415
