Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 17, 2018, 5:01 pm
#346
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This thread is the deciding factor that in my November flight to the Middle East, I'm taking Emirates and not AC, for myself and MrsITAG. $15,000 that Air Canada won't get. I need to see proactive acknowledgement that it is being fixed.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
I know lots of folks around here -- all of us - make regular threats that we will go elsewhere etc etc. But in this case, I am. Not interested in YYZ-DXB with collapsing pods.
People think I only fly AC when it's an option, but I have flown on other carriers for my TATLs and transborders quite often, for various reasons (quality, price, timing, etc.).
I'd be a 3MM by now if I stuck with AC though.
Jul 17, 2018, 5:53 pm
#348
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
According to this thread so far, anecdotal evidence shows SEs who didn't fill out the green form and moved to a functioning seat (which also includes having the SD have a non-rev in a functioning J seat to swap with you), got $150.
Several have said they received $500 after filling out the green form (meaning no available functioning J seat).
Jul 17, 2018, 5:58 pm
#349
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
You're SE - but were you moved to a functioning J seat?
According to this thread so far, anecdotal evidence shows SEs who didn't fill out the green form and moved to a functioning seat (which also includes having the SD have a non-rev in a functioning J seat to swap with you), got $150.
Several have said they received $500 after filling out the green form (meaning no available functioning J seat).
According to this thread so far, anecdotal evidence shows SEs who didn't fill out the green form and moved to a functioning seat (which also includes having the SD have a non-rev in a functioning J seat to swap with you), got $150.
Several have said they received $500 after filling out the green form (meaning no available functioning J seat).
Jul 17, 2018, 6:16 pm
#350
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
How about non status (ie not eUped) nonreward filling out a green form, AC 33 YYZ-YVR only... My first deflated seat. Honestly it just felt like a funny waterbed... Told no other seat available, odd given I was forced into that seat, seatmap showed no open seats, yet flight was J6... But I didn't identify the issue until well into the boarding process...
Will I get my 5% voucher?
Will I get my 5% voucher?
Jul 17, 2018, 6:51 pm
#351
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I was on an AP reward yyz yvr and had a waterbed seat the whole time. Sd fave the green sheet.
Had 12000 ap deposited into my account with no notice. When i followed up asking they stated that the miles had been added a long time ago.
I responded that typical compensation was more than that. No response.
AC is taking a very nonchalant approach to this issue. Really gives the attitude they do not care
Had 12000 ap deposited into my account with no notice. When i followed up asking they stated that the miles had been added a long time ago.
I responded that typical compensation was more than that. No response.
AC is taking a very nonchalant approach to this issue. Really gives the attitude they do not care
Jul 18, 2018, 10:47 am
#353
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I was on an AP reward yyz yvr and had a waterbed seat the whole time. Sd fave the green sheet.
Had 12000 ap deposited into my account with no notice. When i followed up asking they stated that the miles had been added a long time ago.
I responded that typical compensation was more than that. No response.
AC is taking a very nonchalant approach to this issue. Really gives the attitude they do not care
Had 12000 ap deposited into my account with no notice. When i followed up asking they stated that the miles had been added a long time ago.
I responded that typical compensation was more than that. No response.
AC is taking a very nonchalant approach to this issue. Really gives the attitude they do not care
Every time I've filled out the green form (for various reasons), I've received an eMCO.
Jul 18, 2018, 10:54 am
#354
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Just to clarify that in my case I was on an eUp but there were no other J (or even PY) seats available.
The SD was really good in trying to fix things, although I saw nothing particularly illuminating on the part of the green form he filled out. Regardless, I got what I thought was the 'standard' $500 eMCO. And this was as a lowly E75K.
Not sure why others would get so much less. Maybe it's how the SD completes the form???
The SD was really good in trying to fix things, although I saw nothing particularly illuminating on the part of the green form he filled out. Regardless, I got what I thought was the 'standard' $500 eMCO. And this was as a lowly E75K.
Not sure why others would get so much less. Maybe it's how the SD completes the form???
Jul 18, 2018, 11:09 am
#355
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Just to clarify that in my case I was on an eUp but there were no other J (or even PY) seats available.
The SD was really good in trying to fix things, although I saw nothing particularly illuminating on the part of the green form he filled out. Regardless, I got what I thought was the 'standard' $500 eMCO. And this was as a lowly E75K.
Not sure why others would get so much less. Maybe it's how the SD completes the form???
The SD was really good in trying to fix things, although I saw nothing particularly illuminating on the part of the green form he filled out. Regardless, I got what I thought was the 'standard' $500 eMCO. And this was as a lowly E75K.
Not sure why others would get so much less. Maybe it's how the SD completes the form???
Not saying that it was necessarily your specific case, but just something that reminded me of it.
Jul 18, 2018, 11:11 am
#356
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Jul 18, 2018, 12:29 pm
#357
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
With a few exceptions, the difference between most of these flights is far far more than $500.
For example, J and PY for FRA and YVR is what, $2k (obviously it varies)? If I paid $3k for FRA to YVR in J and got a deflated seat when PY was $1k I'd be most unhappy with $500.
AC prides itself on their J hard product being worth the extra over other airlines. I get how you still have additional space, aisle access, two proper meals and everything else but the majority of the cost overhead is meant to be for a decent seat.
Difference between E and Z costs (yeah I doubt AC IT could handle that) or $100 an hour would all seem far more reasonable to me. Or a complete copay and eUp, bid pay or LMU refund (minus $100 for food, lounge etc..) for those afflicted following an upgrade.
But as long as we continue to pay for it instead of taking our $$$ elsewhere as a few people have, why will AC find a reason to change?
For example, J and PY for FRA and YVR is what, $2k (obviously it varies)? If I paid $3k for FRA to YVR in J and got a deflated seat when PY was $1k I'd be most unhappy with $500.
AC prides itself on their J hard product being worth the extra over other airlines. I get how you still have additional space, aisle access, two proper meals and everything else but the majority of the cost overhead is meant to be for a decent seat.
Difference between E and Z costs (yeah I doubt AC IT could handle that) or $100 an hour would all seem far more reasonable to me. Or a complete copay and eUp, bid pay or LMU refund (minus $100 for food, lounge etc..) for those afflicted following an upgrade.
But as long as we continue to pay for it instead of taking our $$$ elsewhere as a few people have, why will AC find a reason to change?
Jul 18, 2018, 1:16 pm
#358
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Jul 20, 2018, 1:33 pm
#360
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
C-FGEO DEL-YYZ
7A - backrest deflated
7D - cushion deflated
6A - home for the remaining 12hrs of the flight.
Throughout the process, I got to:
1) Teach 2 FAs on the lumbar reset process;
2) Correct the SD on the lumbar reset password;
3) Learn where the toggle on/off switch is for the pod electronics.
7A - backrest deflated
7D - cushion deflated
6A - home for the remaining 12hrs of the flight.
Throughout the process, I got to:
1) Teach 2 FAs on the lumbar reset process;
2) Correct the SD on the lumbar reset password;
3) Learn where the toggle on/off switch is for the pod electronics.