Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 5, 2018, 2:52 am
#286
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
AC26 PVG-YVR on May 5
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
Seat 4G was fine at boarding. Just as boarding completed, I felt the air go out. Notified SD Stephan, who simply said: “We have these pads now. You can use it.”
I asked if the seat could be reset. He did not seem pleased that I didn’t just accept his suggestion. Told me he was too busy and can try in the air. Then suggested once again I should just use the mattress pad.
Another FA overheard and quickly did a reset for me. Seemed to take all of 5 seconds. Hopefully this holds. So far so good. Taxiing now.
May 5, 2018, 8:43 am
#287
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
@capedreamer
Your AC 26 looks to be Fin 846 C-FRSI. Manufactured February 2017. Seriously.
As for SD Stephan.......perhaps a refresher course in Reset vs Mattress Cover is in order.
Your AC 26 looks to be Fin 846 C-FRSI. Manufactured February 2017. Seriously.
As for SD Stephan.......perhaps a refresher course in Reset vs Mattress Cover is in order.
May 5, 2018, 12:57 pm
#289
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
@capedreamer
Your AC 26 looks to be Fin 846 C-FRSI. Manufactured February 2017. Seriously.
As for SD Stephan.......perhaps a refresher course in Reset vs Mattress Cover is in order.
Your AC 26 looks to be Fin 846 C-FRSI. Manufactured February 2017. Seriously.
As for SD Stephan.......perhaps a refresher course in Reset vs Mattress Cover is in order.
Not surprisingly, the seat deflated not long after take-off. They tried another reset with the same result 10 minutes later.
In the end, they asked an employee's spouse traveling on a buddy pass to switch seats with me. I felt bad about that, but the gentleman was very nice and we struck up an interesting conversation.
I'm fine with the outcome but am dismayed that the SD tried to downplay / dismiss the issue out of hand. If I weren't a more informed customer, I may have just accepted his initial response. :/
May 5, 2018, 4:20 pm
#290
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,512
Thanks, @24left, @bawm, @jc94, and @flyquiet. Just landed in YVR.
Not surprisingly, the seat deflated not long after take-off. They tried another reset with the same result 10 minutes later.
In the end, they asked an employee's spouse traveling on a buddy pass to switch seats with me. I felt bad about that, but the gentleman was very nice and we struck up an interesting conversation.
I'm fine with the outcome but am dismayed that the SD tried to downplay / dismiss the issue out of hand. If I weren't a more informed customer, I may have just accepted his initial response. :/
Not surprisingly, the seat deflated not long after take-off. They tried another reset with the same result 10 minutes later.
In the end, they asked an employee's spouse traveling on a buddy pass to switch seats with me. I felt bad about that, but the gentleman was very nice and we struck up an interesting conversation.
I'm fine with the outcome but am dismayed that the SD tried to downplay / dismiss the issue out of hand. If I weren't a more informed customer, I may have just accepted his initial response. :/
May 5, 2018, 4:27 pm
#291
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
The safety aspect that should be questioned is that the seat would likely have been certified for crash in the inflated condition. The question is whether the seat is considered compliant for crash in the deflated condition. Is this a big enough change? For example if the headrest is deflated then the head impact may be different. Is it sufficiently different or more importantly is there sufficient reason to suspect that it is different? If so, then the deflated seat is u/s until recertified for deflated condition. I’m not knowledgeable about certification of interiors, but would argue it’s the question to ask.
May 6, 2018, 9:39 am
#293
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
Last time I reported a similar situation (deflated seat and an unsympathetic SD's response), I heard back from a Glenn at AC who said nothing else can be done since I didn't get a green form. I hope you have better luck!
May 6, 2018, 9:53 am
#294
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,397
I have had better luck. Even without the green form. PM me if you have the energy to pursue it and I will give you the contact of the person I emailed with.
May 6, 2018, 2:36 pm
#296
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
It’s not like this is a new issue. And given J is normally far more than $500 more than PY each direction I don’t see $500 as sufficient compensation. Especially when other airlines are know to be ... superior in this regards.
And yes I’m aware J is superior to PY in more than just the seat. But the lie flat is a major part of it.
May 6, 2018, 2:55 pm
#297
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,317
May 6, 2018, 2:58 pm
#298
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
May 8, 2018, 10:12 am
#299
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
May 8, 2018, 11:47 am
#300
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
I started a 'compensation offers' list in the wiki if you want to add this. could potentially be added to the spreadsheet as well if there is sufficient interest.