Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 30, 2019, 10:59 pm
#1666
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
I suspect most paying $4-8K RT are not interested in the $500 or $1000 eCoupon being granted usually upon protest. We simply want to board a flight and have no issues with the seat which in my mind is why we are sitting in the front in any case.
The whole concept of being apprehensive about whether our seat will be inflated or not is absurd.
May 1, 2019, 9:00 am
#1667
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Getting rich? -
I suspect most paying $4-8K RT are not interested in the $500 or $1000 eCoupon being granted usually upon protest. We simply want to board a flight and have no issues with the seat which in my mind is why we are sitting in the front in any case.
The whole concept of being apprehensive about whether our seat will be inflated or not is absurd.
I suspect most paying $4-8K RT are not interested in the $500 or $1000 eCoupon being granted usually upon protest. We simply want to board a flight and have no issues with the seat which in my mind is why we are sitting in the front in any case.
The whole concept of being apprehensive about whether our seat will be inflated or not is absurd.
On top of that, the eCoupon, when used, is not counted for AQD.
May 1, 2019, 10:05 am
#1668
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
It does, but you have to submit a discrepancy form.
May 1, 2019, 10:10 am
#1669
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
May 1, 2019, 10:14 am
#1670
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213
Because AC has decided that devoting IT resources to nickel and dime the AQD of some of their best customers over a token issued to cover a persistent service failure is more important than fixing basic issues with their sites / app.
That's why.
That's why.
May 1, 2019, 10:17 am
#1671
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
May 1, 2019, 1:34 pm
#1673
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Well, if I may suggest, write back to AC with rejection of compensation offer, and demand better.
When J travelers are just accepting what AC unilaterally offers, or worse enable AC bad behavior by bringing on board air mattresses, then AC gets free pass here.
if instead, AC were to get many rejections letters, then problem they have is should a public complaint come about from either the Competition Bureau or Advertising Standards Canada, AC CANNOT then deny that customers have agreed to compensation for the service failure.
And as a reminder to everyone, AC is trying to have you look the other way using your own money, or other people's money if your corporation/client pays.
When J travelers are just accepting what AC unilaterally offers, or worse enable AC bad behavior by bringing on board air mattresses, then AC gets free pass here.
if instead, AC were to get many rejections letters, then problem they have is should a public complaint come about from either the Competition Bureau or Advertising Standards Canada, AC CANNOT then deny that customers have agreed to compensation for the service failure.
And as a reminder to everyone, AC is trying to have you look the other way using your own money, or other people's money if your corporation/client pays.
May 1, 2019, 8:46 pm
#1675
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
@YVRtoYYZ
And your solution is what?
Do nothing?
And NOT accepting AC crumbs payoff at least does not make me complicit with a demonstrated AC strategy that works with most.
And as posted previously, if I'm successful, the refund goes to my client who paid for the ticket - I don't need the money, principle does matter, at least for me.
ps...given numerous attacks on my sincere effort to push for a solution, will only post my progress with those who have kindly sent PM.
good luck ...and I will keep posting, you are always free to ignore.
And your solution is what?
Do nothing?
And NOT accepting AC crumbs payoff at least does not make me complicit with a demonstrated AC strategy that works with most.
And as posted previously, if I'm successful, the refund goes to my client who paid for the ticket - I don't need the money, principle does matter, at least for me.
ps...given numerous attacks on my sincere effort to push for a solution, will only post my progress with those who have kindly sent PM.
good luck ...and I will keep posting, you are always free to ignore.
No disagreement that we should all do better at demanding more, but since you jumped off that cliff already I think it's reasonable to expect your fellow affected AC FFs here would want an update on your bold journey.
May 1, 2019, 10:40 pm
#1676
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,441
A reminder that should anyone have an issue with a post(s) they are asked to contact a forum moderator rather than comment in a post. And while members are under no obligation to reply to any post, let's please try and keep this discussion within this thread rather than encouraging it be conducted elsewhere.
tcook052
AC forum mod.
tcook052
AC forum mod.
May 3, 2019, 8:59 am
#1677
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
What will 200,000 aeroplan points get you?
YYZ-LHR in J x 2* people. Market value ~$15,000 ( * = yes, I know it is 220,000 aeroplan points).
YYZ-SYD in J x 1 person. Market value ~$13,000 (and still have 40,000 aeroplan points remaining)
YYZ-HKG in J x 1 person. Market value ~$8000 (and still have 50,000 aeroplan points remaining for YYZ-YVR in J at ~$4000)
YYZ-YVR in J x 4 people. Market value ~$16,000
So for me, it has been acceptable to take the aeroplan points, get the equivalent of a 5-figure "compensation" you are advocating for, and keep flying paid J with the risk of a deflated seat. Though I must say that my percentage of deflated seats in the last 6 months is down to around 30% as I've only had 2 deflated since mid-March while still flying every week.
May 3, 2019, 10:45 am
#1679
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Put it in a different perspective. I've had ~10 deflated seats in the last 6 months. Haven't kept track of the total compensation but given most were YYZ-HKG/SYD with a smattering of YYZ-LHR/FRA, let's say I've gotten ~200,000 aeroplan points.
What will 200,000 aeroplan points get you?
YYZ-LHR in J x 2* people. Market value ~$15,000 ( * = yes, I know it is 220,000 aeroplan points).
YYZ-SYD in J x 1 person. Market value ~$13,000 (and still have 40,000 aeroplan points remaining)
YYZ-HKG in J x 1 person. Market value ~$8000 (and still have 50,000 aeroplan points remaining for YYZ-YVR in J at ~$4000)
YYZ-YVR in J x 4 people. Market value ~$16,000
So for me, it has been acceptable to take the aeroplan points, get the equivalent of a 5-figure "compensation" you are advocating for, and keep flying paid J with the risk of a deflated seat. Though I must say that my percentage of deflated seats in the last 6 months is down to around 30% as I've only had 2 deflated since mid-March while still flying every week.
What will 200,000 aeroplan points get you?
YYZ-LHR in J x 2* people. Market value ~$15,000 ( * = yes, I know it is 220,000 aeroplan points).
YYZ-SYD in J x 1 person. Market value ~$13,000 (and still have 40,000 aeroplan points remaining)
YYZ-HKG in J x 1 person. Market value ~$8000 (and still have 50,000 aeroplan points remaining for YYZ-YVR in J at ~$4000)
YYZ-YVR in J x 4 people. Market value ~$16,000
So for me, it has been acceptable to take the aeroplan points, get the equivalent of a 5-figure "compensation" you are advocating for, and keep flying paid J with the risk of a deflated seat. Though I must say that my percentage of deflated seats in the last 6 months is down to around 30% as I've only had 2 deflated since mid-March while still flying every week.
And assuming you're SE, points let you book roughly R space. Those dollar figures look like they're getting you Z, if not D, which has drastically different availability.
I've been happy with my compensation (again noting that none of my "expensive" tickets had issues, only the cheap ones), but in no way do I value 1 Aeroplan mile at even 5 cents, which is less than most of your numbers.