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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example
Mattress pads purchased and listed in this thread
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Old Apr 11, 19, 5:39 am
  #1651  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,451
Originally Posted by canopus27 View Post
Having publicly declared that I have not (knowingly) experienced a delayedd seat ... this confuses me.

I'm sure you're correct... I just don't understand.

If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.

If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?

(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
I only realized I did in fact experience a few deflated seats AFTER I had my official confirmed deflategate. It was on a TPAC flight when I woke up to a bad hip pain, and I checked the cushion, it felt like there was nothing between the cover and the bare frame underneath it. So I alerted a crew member, still not knowing if that's the way it was supposed to be. (On a few other previous TPAC flights, I checked the seat cushions mid-flight and they felt the same way, so I thought they were normal.) When the crew member came over to check it out, he said "oh it's deflated". That's when I knew they were not normal.

As to how bad the pain was? It really depends on the person. Like I mentioned, I had trained my body over the years to be able to sleep through any condition and on very rough surfaces. To me, I'd have no trouble sleeping on airport benches, although I do occasionally feel a bit of soreness in my hip bones afterwards. The deflated seat felt a bit like that, and the only reason I felt the hip pain on that TPAC flight was that my hip was on the only portion that deflated and had no support. All of the previous deflated seats gave me the same soreness sensation as sleeping on airport benches, and because I was used to it, I didn't even think to report them to the crew members and instead thought there were nothing wrong with the seats, just me.

Someone who's always slept on comfortable surfaces may suffer much more if they sat in a deflated seat and will likely notice immediately, so YMMV. To me, it was mostly just uncomfortable, but I'm still ticked that AC has known about the widespread issue and hasn't shown much initiative to get the problem resolved.

And to those who wonder - since my officially confirmed deflated seat, I have not stepped on an AC flight since. I'm not about to put myself through that until AC has replaced the broken seats. Even though it was just uncomfortable for me personally, I have the right to choose to spend my money where I see value. For now, that value doesn't exist with AC J, whether paid or eUpgrade. And yes, I did receive the standard eCoupon compensation, but I still have lots of time to use it so I'm not in any rush to play Russian Roulette.
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Old Apr 11, 19, 8:15 am
  #1652  
 
Join Date: Nov 2007
Location: I dunno
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Originally Posted by YYT82 View Post

And to those who wonder - since my officially confirmed deflated seat, I have not stepped on an AC flight since. I'm not about to put myself through that until AC has replaced the broken seats. Even though it was just uncomfortable for me personally, I have the right to choose to spend my money where I see value. For now, that value doesn't exist with AC J, whether paid or eUpgrade. And yes, I did receive the standard eCoupon compensation, but I still have lots of time to use it so I'm not in any rush to play Russian Roulette.
First, have you advised AC of your decision?

And for myself, I wrote back to AC and rejected the $1,000 unilateral compensation offer, made a counter-proposal, and explained what complaints to public agencies that were forthcoming.
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Old Apr 11, 19, 8:30 am
  #1653  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,451
Originally Posted by skybluesea View Post
First, have you advised AC of your decision?

And for myself, I wrote back to AC and rejected the $1,000 unilateral compensation offer, made a counter-proposal, and explained what complaints to public agencies that were forthcoming.
As a matter of fact, I did write to them that the response to my complaint will influence my decision on future purchases. I received the standard compensation, but I decided not to waste any more time pursuing the matter any further. My time and energy is better spent doing something else of benefits to me. However, I no longer looked at AC fares to anywhere since that response from AC customer relations.

I will happily fly BR/NH/SQ/TK/TP/SK. Air Canada’s TATL JV partners have become collateral damages as I really don’t want my money to go to AC as part of the revenue sharing agreement.
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Old Apr 11, 19, 9:10 am
  #1654  
 
Join Date: Nov 2007
Location: I dunno
Programs: Too Many
Posts: 1,773
Originally Posted by YYT82 View Post
My time and energy is better spent doing something else of benefits to me.
my applause to you...

unfortunately, if AC is reading this Thread, they have learned that many travelers here for whatever reason are willing to suck it up, and go so far to spend more money above the airfare to buy carry on board insurance in the way of an air mattress.

to each their own I suppose...yet, the pitiful cries we hear from these same FTers about all kinds of minor things on this Forum are truly puzzling - although to admit to oneself that AC is stealing from its customers might create some perceptual confusion (I think this is called "cognitive dissonance")

Again, good for you...I wish you safe and enjoyable travels on whichever carrier you choose.
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Old Apr 15, 19, 11:51 am
  #1655  
 
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K&1.88MM, MR lifetime Gold, HZ PC,
Posts: 1,539
Just experienced this on DEL-YVR today. Had no issues on the outbound, but the back of my seat lost its cushioning early on the return. The lead FA (SD?) came over and did the reset mentioned in the wiki above - I took notes, and had to reset multiple times during my attempt at sleeping. When I eventually got up and mentioned the frequency of the issue, they offered to move me to a vacant seat, but at that point there were just 3 hours remaining and I was well entrenched in my pod. The crew were excellent, but let's just say that my back has seen better days. I wasn't given a compensation form - didn't occur to me to ask for one on board. What's the best avenue to write in a complaint?
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Old Apr 15, 19, 1:22 pm
  #1656  
 
Join Date: Jul 2018
Posts: 27
It's now mid-April, and I was wondering if any of the more experienced AC travellers here who have their finger on the pulse know whether the fabled seat repair/replacement solution has been cleared by regulators/Boeing and whether we can expect it to be rolled out anytime soon?

(Unlike most of you, I've only flown J once for my honeymoon last year, but experienced a lower lumbar deflate on the flight back. We're planning on taking other products for a couple trips we have lined up, however being based in YYZ, AC is usually the most convenient way to go which is why I've been following this thread.)
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Old Apr 15, 19, 5:38 pm
  #1657  
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Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Silver; Marriott Bonvoy Lifetime Titanium Elite
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Originally Posted by cricketer View Post
Just experienced this on DEL-YVR today. Had no issues on the outbound, but the back of my seat lost its cushioning early on the return. The lead FA (SD?) came over and did the reset mentioned in the wiki above - I took notes, and had to reset multiple times during my attempt at sleeping. When I eventually got up and mentioned the frequency of the issue, they offered to move me to a vacant seat, but at that point there were just 3 hours remaining and I was well entrenched in my pod. The crew were excellent, but let's just say that my back has seen better days. I wasn't given a compensation form - didn't occur to me to ask for one on board. What's the best avenue to write in a complaint?
The online complaint form is probably best avenue now.

Given that you were given an alternative (moving to another J seat) and declined, you might not get any compensation, but YMMV.
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Old Apr 15, 19, 6:50 pm
  #1658  
 
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K&1.88MM, MR lifetime Gold, HZ PC,
Posts: 1,539
Originally Posted by yyznomad View Post
The online complaint form is probably best avenue now.

Given that you were given an alternative (moving to another J seat) and declined, you might not get any compensation, but YMMV.
Fair - but I was given that option 11 hours into a 14+ hour flight ... possibly my fault for just waking up and resetting instead of getting out of bed and complaining more volubly. Not particularly concerned about getting rich from this, it's more a matter of principle, and the presumption that every extra complaint will help nudge AC towards acknowledging and ultimately resolving this.
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Old Apr 15, 19, 6:51 pm
  #1659  
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Originally Posted by cricketer View Post
Fair - but I was given that option 11 hours into a 14+ hour flight ... possibly my fault for just waking up and resetting instead of getting out of bed and complaining more volubly. Not particularly concerned about getting rich from this, it's more a matter of principle, and the presumption that every extra complaint will help nudge AC towards acknowledging and ultimately resolving this.
Won't hurt to try the online form then. I'd give a it a go if I were in your situation.
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Old Apr 16, 19, 9:44 am
  #1660  
 
Join Date: Feb 2019
Posts: 12
My wife flew AC31 YYZ-PEK and AC12 PVG-YUL this past week. I had informed her of Deflategate after reading about it here (and cancelling my own AC reservation—see my post earlier in this thread).

The seat was fully inflated and 100% comfortable on AC12. However, she definitely experienced at least a partial deflation on AC31.

She said the seat felt fine on boarding in Toronto, but she woke up midway through the flight when it was in flat bed mode and it was deflated and hard in the middle of the bed, kind of near the lumbar area if it was in seat mode . However, she said it wasn't excruciating, just uncomfortable. She thinks that if she hadn't been informed about Deflategate beforehand, she might've just assumed that was how the seat was supposed to feel.

I think that AC is getting away with this because most passengers, especially those who don't travel in J often, don't realize it is actually a problem—only frequent fliers and those "in the know" after reading this thread are aware that they're not getting what they paid for.

EDIT: My wife liked the brand new terminal where the AC gates are at LGA, and enjoyed her experience at the YYZ lounge. She thought the FAs were great. But she said that she wouldn't fly in AC J again until this seat nonsense is confirmed to be a thing of the past.

Last edited by fast passenger; Apr 16, 19 at 10:16 am
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Old Apr 16, 19, 6:18 pm
  #1661  
 
Join Date: Mar 2008
Programs: AC SE100K
Posts: 380
The last 45mins of AC859 seat 8K on FIN 842 C-FGHZ went flat.
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Old Apr 18, 19, 12:32 pm
  #1662  
 
Join Date: Dec 2010
Programs: IHG Spire Ambassador, HHonors Diamond, hold AA, UA, BA, AMEX points
Posts: 1,352
Boarded EWR-YVR, back portion of the seat above the lumbar was flat. Captain notified. No open J seats. BA tech called on board. Seat reset from the rear base. Proper inflation through the rest of the flight. Did not impact pushback time.
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Old Apr 29, 19, 5:12 am
  #1663  
 
Join Date: Jun 2010
Programs: AC SE
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Originally Posted by capedreamer View Post


Guess two in a row would have been too much to ask.

5K on AC846 on 3/26 (C-FITW) is deflated.
Flying the same bird (C-FITW, fin 733) on 4/29 (AC847) and 4K is also deflated.
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Old Apr 29, 19, 8:18 am
  #1664  
 
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Originally Posted by saaveraward View Post
Boarded EWR-YVR, back portion of the seat above the lumbar was flat. Captain notified. No open J seats. BA tech called on board. Seat reset from the rear base. Proper inflation through the rest of the flight. Did not impact pushback time.
Same problem YVR-YYZ, keypad reset worked
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Old Apr 29, 19, 5:30 pm
  #1665  
 
Join Date: Feb 2013
Programs: AC 100K, Alaska MVP Gold 75K, Marriott/SPG (Bonvoy?) Gold Elite/HHonors Gold
Posts: 291
Had one again today YVR-YYZ. First time in the last 6 flights.

Wiki updated and looks like one other also had the same issue (based on a few white forms).

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