Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 10, 2019, 12:20 pm
#1636
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
I fly to Brazil, there are alot of Brazilians in business, AC91Monday I moved from my deflated seat. I was wondering, at the time, how many Brazilians would be aware if their seat was problematic or would bring it to the attention of the crew if they thought something was not right.
Apr 10, 2019, 12:23 pm
#1637
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Check out this email from latest deflategate submission! Maybe a REAL solution is coming this Spring? A new cushion?
Dear Mr. X,
Thank you for writing to us about flight ACXXX from Vancouver to Toronto on April 1, 2019. As a loyal Altitude Super Elite 100K member we know you're used to a certain standard from Air Canada, and I'm really sorry we let you down on this occasion.
We sincerely regret to hear of the issues you encountered with your Business Class seat on ACXXX. We know a comfortable seat makes a long flight more enjoyable, and I would like to extend our apologies for the discomfort caused.
We have been advised that a solution to the seat deflation issue is expected from the cushion manufacturer this spring, and we truly appreciate you taking the time to share your experience.
As a gesture of goodwill, we're pleased to provide you with a $300 eCoupon for use on a future booking. I have attached the details on use below.
Mr. X, thank you again for your continued loyalty and support. We hope to be given the chance to serve you more favourably in the near future.
Sincerely,
XXXXXXXXX
Executive Centre
Customer Relations
Thank you for writing to us about flight ACXXX from Vancouver to Toronto on April 1, 2019. As a loyal Altitude Super Elite 100K member we know you're used to a certain standard from Air Canada, and I'm really sorry we let you down on this occasion.
We sincerely regret to hear of the issues you encountered with your Business Class seat on ACXXX. We know a comfortable seat makes a long flight more enjoyable, and I would like to extend our apologies for the discomfort caused.
We have been advised that a solution to the seat deflation issue is expected from the cushion manufacturer this spring, and we truly appreciate you taking the time to share your experience.
As a gesture of goodwill, we're pleased to provide you with a $300 eCoupon for use on a future booking. I have attached the details on use below.
Mr. X, thank you again for your continued loyalty and support. We hope to be given the chance to serve you more favourably in the near future.
Sincerely,
XXXXXXXXX
Executive Centre
Customer Relations
Apr 10, 2019, 12:30 pm
#1638
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Apr 10, 2019, 12:35 pm
#1639
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Then I've had it happen that after the reset the deflation is very slow, over 2-3 hours it is only partly inflated -- it's uncomfortable, but it's not completely flat. This would be less obviously to some people, especially if you're not in the lay-flat position.
Apr 10, 2019, 1:25 pm
#1640
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Apr 10, 2019, 1:36 pm
#1641
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,158
@canopus27
First, here is what I said, and I make NO assessment of the situation - as such, I confirm nothing, just repeating what others are reporting - you are reading too much into a simple post.
First, here is what I said, and I make NO assessment of the situation - as such, I confirm nothing, just repeating what others are reporting - you are reading too much into a simple post.
If you look back up, you'll see that I carefully quoted you saying exactly what you think I missed (that "others had reported"). I included exactly what you wrote.
I don't think I said, and I certainly didn't mean to imply, that the statistic had originated from you, or been confirmed by you.
You did echo the statistic, I wanted to comment on the statistic, and so I quoted exactly what you said so that I would not get it wrong, nor be accused of using it out of context.
i stand by my comments that I don't believe 50% of the seats are broken .... but how would you suggest that I should have phrased that belief in a way that you would not interpret it as a personal attack on you? (because it wasn't).
Perhaps we can agree that neither one of us should be reading too much into a simple post.
And to you.
Apr 10, 2019, 1:53 pm
#1644
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,158
I'm sure you're correct... I just don't understand.
If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.
If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?
(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
Apr 10, 2019, 2:26 pm
#1646
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
Having publicly declared that I have not (knowingly) experienced a delayedd seat ... this confuses me.
I'm sure you're correct... I just don't understand.
If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.
If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?
(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
I'm sure you're correct... I just don't understand.
If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.
If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?
(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
But if you're a casual flyer, you may not realize it's a big issue. I remember even telling an SD a loooong time ago that my seat didn't feel comfortable, but she thought I was crazy. I wasn't aware of this issue, so I dropped it. In hindsight, it was definitely deflated. And even then, the only reason I mentioned it to her was that I'd flown enough to KNOW it was unusually uncomfortable.
Put my mom in a deflated seat and I doubt she'd say anything. She might not even "notice". She'd just complain to me the next day about back pain.
Apr 10, 2019, 3:31 pm
#1647
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
On a flight right now with at least 3 deflated. One doesn’t realize it’s deflated after an initial reset although he likely will when he tries to sleep. Another has swapped with an employee. Mine has been reset 2x now so will likely move to another employees seat. This is now 3 out of 4 last flights.
Apr 10, 2019, 3:47 pm
#1648
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
Having publicly declared that I have not (knowingly) experienced a delayedd seat ... this confuses me.
I'm sure you're correct... I just don't understand.
If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.
If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?
(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
I'm sure you're correct... I just don't understand.
If the experience is so subtle that I can't even tell if I have a deflated seat, then how bad can it be? There are folks here reporting that they had tremendous pain after experiencing a seat deflation event (SDE?) ... so I'm more than a little confused to learn that the experience can also be so slight that I wouldn't even notice it.
If I have one of these subtle seat deflation events (SSDE), would I still get the full compensation from AC?
(Serious question here; given previous confusion l thought I should clarify that no sarcasm is intended in this question. I honestly don't get it.)
Park bench with with a single blanket describes it. I also didn’t report what I thought were uncomfortable seats in the past.
They also need to stop filling up the front cabin with employees until these seat issues are fixed. Who needs the added pressure of displacing an employee. This isn’t right for a premium product.
Apr 10, 2019, 11:14 pm
#1650
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,765
It depends, there's 2 types of deflated seats. After the seat is reset and it inflates again then within 10-20 minutes it's completely flat again!
Then I've had it happen that after the reset the deflation is very slow, over 2-3 hours it is only partly inflated -- it's uncomfortable, but it's not completely flat. This would be less obviously to some people, especially if you're not in the lay-flat position.
Then I've had it happen that after the reset the deflation is very slow, over 2-3 hours it is only partly inflated -- it's uncomfortable, but it's not completely flat. This would be less obviously to some people, especially if you're not in the lay-flat position.