Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 8, 2019, 2:05 pm
#1623
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
MONTREAL, April 8, 2019 /CNW Telbec/ - Air Canada today launched an expansive multi-media advertising campaign to showcase for customers the industry leading attributes and benefits of its award-winning, North America Business Class service and its commitment to customer service excellence. The campaign is set to run until June 2, including a three-week television component starting today to coincide with the beginning of the NHL playoffs.
"Air Canada's North America Business Class offers customers unmatched services and amenities that deliver on and even anticipate their expectations. This campaign will reinforce how our employees strive to earn our customers' loyalty each day by providing a superior travel experience through customer service excellence, while also highlighting the very real benefits to their businesses of choosing Air Canada Business Class," said Andrew Shibata, Managing Director of Brand at Air Canada.
"Air Canada's North America Business Class offers customers unmatched services and amenities that deliver on and even anticipate their expectations. This campaign will reinforce how our employees strive to earn our customers' loyalty each day by providing a superior travel experience through customer service excellence, while also highlighting the very real benefits to their businesses of choosing Air Canada Business Class," said Andrew Shibata, Managing Director of Brand at Air Canada.
If you can find one for international business class, however...
Apr 8, 2019, 4:46 pm
#1625
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
The award follows Air Canada's unveiling last year of the Air Canada Signature Class, the premium cabin of its wide-body aircraft featuring lie-flat seats. Available for international customers and on select North American flights, this service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.
But then that's like adding "I'm the smartest UW grad who currently works at my current employer, and previously worked at my former employer." to my LinkedIn profile. It's technically true, but provides no information that isn't already on the page.
Apr 9, 2019, 4:50 pm
#1626
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
I feel like this problem is getting worse.
I think about 25% of my flights now I've had issues where the seat has deflated!
They need to find a REAL solution to this problem.
I think about 25% of my flights now I've had issues where the seat has deflated!
They need to find a REAL solution to this problem.
Apr 10, 2019, 1:08 am
#1628
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,161
I flew YYZ-FCO on Sunday (curiously, @skybluesea, that was on a 777, not the 330 you'd predicted), and the seat was fine. I can't claim to have conducted a proper survey, but there was no obvious or external indication of any failures on any of the other seats, either.
Now perhaps I'm just super lucky, or perhaps the fact that I'm carrying an inflatable mattress with me, wards off the evil seat demons ... but to date, my rate of failures experienced remains stubbornly stuck at 0%.
Once again, I'm not disputing that a problem exists. I am, however, very skeptical that the failure rate is 50% or above.
Apr 10, 2019, 4:21 am
#1629
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
For me personally since December 08, 2018, I am currently sitting at 50% failure (8/16 flights). Between December 08, 2018 and March 07, 2019, I was as high as 64% failure (7/11 flights).
According to my records, between Sept 24, 2017 to current, I have experienced 20 deflated seats.
Apr 10, 2019, 5:10 am
#1630
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Just be cautious with confirmation bias when estimating the scope of the impact. I suspect that almost every time someone from FT has a problem with a flat seat, they will report it here - but when they have a flight with a properly inflated seat, then it simply doesn't get reported.
I flew YYZ-FCO on Sunday (curiously, @skybluesea, that was on a 777, not the 330 you'd predicted), and the seat was fine. I can't claim to have conducted a proper survey, but there was no obvious or external indication of any failures on any of the other seats, either.
Now perhaps I'm just super lucky, or perhaps the fact that I'm carrying an inflatable mattress with me, wards off the evil seat demons ... but to date, my rate of failures experienced remains stubbornly stuck at 0%.
Once again, I'm not disputing that a problem exists. I am, however, very skeptical that the failure rate is 50% or above.
I flew YYZ-FCO on Sunday (curiously, @skybluesea, that was on a 777, not the 330 you'd predicted), and the seat was fine. I can't claim to have conducted a proper survey, but there was no obvious or external indication of any failures on any of the other seats, either.
Now perhaps I'm just super lucky, or perhaps the fact that I'm carrying an inflatable mattress with me, wards off the evil seat demons ... but to date, my rate of failures experienced remains stubbornly stuck at 0%.
Once again, I'm not disputing that a problem exists. I am, however, very skeptical that the failure rate is 50% or above.
Last edited by ACYYZ/SD; Apr 10, 2019 at 5:30 am
Apr 10, 2019, 6:11 am
#1631
Join Date: Apr 2010
Location: BR & CA
Programs: None no more
Posts: 186
I must be very lucky as well. Have not had a seat deflation on at least the last dozen flights. At least none that have been brought to my attention. In fact the only issue has been a blank hand-held IFE device, which was successfully rebooted after a quick reset yesterday.
Apr 10, 2019, 6:28 am
#1632
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,161
Fleet-wide, I would agree that failure rate is less than 50%.
For me personally since December 08, 2018, I am currently sitting at 50% failure (8/16 flights). Between December 08, 2018 and March 07, 2019, I was as high as 64% failure (7/11 flights).
According to my records, between Sept 24, 2017 to current, I have experienced 20 deflated seats.
For me personally since December 08, 2018, I am currently sitting at 50% failure (8/16 flights). Between December 08, 2018 and March 07, 2019, I was as high as 64% failure (7/11 flights).
According to my records, between Sept 24, 2017 to current, I have experienced 20 deflated seats.
I need to dig through my records and see how many upgrades & paid J's on inflatable seats I've had in the past ~18 months .... but my gut feel is that it's between 25-30. And to date, neither I nor anyone I've traveled with, has had a single problem.
I guess it's lucky to be me
Apr 10, 2019, 6:54 am
#1633
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
I must be very lucky as well. Have not had a seat deflation on at least the last dozen flights. At least none that have been brought to my attention. In fact the only issue has been a blank hand-held IFE device, which was successfully rebooted after a quick reset yesterday.
Between my wife and I, we hd precisely one occurrence. Checking my spreadsheet, we had something like ten flights each on a 777 or 787 since Jan. 2018.
Apr 10, 2019, 7:07 am
#1634
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Yeah, that would suck.
I need to dig through my records and see how many upgrades & paid J's on inflatable seats I've had in the past ~18 months .... but my gut feel is that it's between 25-30. And to date, neither I nor anyone I've traveled with, has had a single problem.
I guess it's lucky to be me
I need to dig through my records and see how many upgrades & paid J's on inflatable seats I've had in the past ~18 months .... but my gut feel is that it's between 25-30. And to date, neither I nor anyone I've traveled with, has had a single problem.
I guess it's lucky to be me
Then came one TPAC flight this year where I REALLY noticed a complete deflation because I woke up to a bad hip pain.
Finally knowing what a deflated seat is supposed to feel like, I realized I had sat in deflated seats several times before without realizing.
Having trained my body over the years to be able to sleep through any condition and on uncomfortable surfaces, I was actually more disappointed that I got soft than the deflated seat itself.
