Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
#136
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
#137
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
Hi all,
Inspired by this thread, I submitted a claim for my most recent "deflategate" incident - ZRH-YYZ in paid business class (C-FNOH is a troublesome bird). As a Super Elite member, I expected a somewhat fair offer. AC is now offering a 20% off discount code for future travel as a final offer to me
As I book via a travel agent, this offer is not really of much use to me. The contact person at AC indirectly blames me for not having obtained an On Board Compensation form (a green form, for those who are familiar). To be honest, I just trusted that AC would make this right, and never pushed for an OBC form, despite having to manually reset the seat every hour of this 8 to 9 hour flight.
I'm hoping to get input as to whether this is a reasonable offer by AC. In my opinion, it is not, but I'd love your guys' opinion. I have been asking for a partial fare refund for this segment of the ticket. Glenn from the AC "Customer Relations, Executive Centre (?)" says that the 20% discount is all that they can provide.
Please also let this be fair warning to those of you booking AC business class. If the physical seat fails, AC does not appear ready to stand by their product. Spending $20,000+ on AC every year appears to have no impact on this.
Thanks,
bawm
Inspired by this thread, I submitted a claim for my most recent "deflategate" incident - ZRH-YYZ in paid business class (C-FNOH is a troublesome bird). As a Super Elite member, I expected a somewhat fair offer. AC is now offering a 20% off discount code for future travel as a final offer to me
As I book via a travel agent, this offer is not really of much use to me. The contact person at AC indirectly blames me for not having obtained an On Board Compensation form (a green form, for those who are familiar). To be honest, I just trusted that AC would make this right, and never pushed for an OBC form, despite having to manually reset the seat every hour of this 8 to 9 hour flight.
I'm hoping to get input as to whether this is a reasonable offer by AC. In my opinion, it is not, but I'd love your guys' opinion. I have been asking for a partial fare refund for this segment of the ticket. Glenn from the AC "Customer Relations, Executive Centre (?)" says that the 20% discount is all that they can provide.
Please also let this be fair warning to those of you booking AC business class. If the physical seat fails, AC does not appear ready to stand by their product. Spending $20,000+ on AC every year appears to have no impact on this.
Thanks,
bawm
#138
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,644
I kept poking the seat cushion on my 77W earlier today. It felt hard and flat, but then after playing with the regular firmess setting, it did reinflate properly.
I did try the reset code trick out of interest and I could bring up the number pad. I didn't need to do a full reset though.
I did try the reset code trick out of interest and I could bring up the number pad. I didn't need to do a full reset though.
#140
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I got no %, no eUp refund, but 8,000 AE miles. Similar blame-the-victim about not reporting on board. (First time in that seat design, how am I to know this is not the way the seat is supposed to be?) Same Glenn.
#141
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
This happened to me going YVR-LHR a few weeks ago. Not the base of the seat, but the upper back. I actually thought it was the cushion slipping down or something. I mentioned it to the SD at the end of the flight and he told me then he had a trick to fix it and wished I had told him earlier. I guess I should have asked for a comp form then!
#142
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
I complained here about the inflated seats before... They are a pain in my butt when they ARE inflated (soft, medium, or hard)... seems it gapfills everything and cuts off circulation... I'm a lean, light guy, so I guess my capillaries or whatever aren't accustomed to such constraints normally? The seat is just lame either way, unless pax had previously complained the seats were too firm/soft in the past?
Seems the thing to do is book J, poke the seat near the end of flight, and get a $500 refund?
Seems the thing to do is book J, poke the seat near the end of flight, and get a $500 refund?
#143
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I'm still curious to know why OP keeps flying YYZ-MUC-YYZ and never stays in Munich, just gets off and back on these flights?
#144
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,618
I count myself lucky that I don't think I've yet experienced this. There was one flight when I thought the seat was a bit hard, but I hadn't ever tried to soften it with the controls, so thought maybe I just didn't adjust it as I should have.
I wish all of your colleagues were as diligent and professional as you are. Many are, but not all.
This issue only affects fat-cat J flyers, not the Tango FOTSGs that CBC cares about.
Welcome to FlyerTalk!
Welcome to FlyerTalk!
#145
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
Hi all,
Inspired by this thread, I submitted a claim for my most recent "deflategate" incident - ZRH-YYZ in paid business class (C-FNOH is a troublesome bird). As a Super Elite member, I expected a somewhat fair offer. AC is now offering a 20% off discount code for future travel as a final offer to me
As I book via a travel agent, this offer is not really of much use to me. The contact person at AC indirectly blames me for not having obtained an On Board Compensation form (a green form, for those who are familiar). To be honest, I just trusted that AC would make this right, and never pushed for an OBC form, despite having to manually reset the seat every hour of this 8 to 9 hour flight.
I'm hoping to get input as to whether this is a reasonable offer by AC. In my opinion, it is not, but I'd love your guys' opinion. I have been asking for a partial fare refund for this segment of the ticket. Glenn from the AC "Customer Relations, Executive Centre (?)" says that the 20% discount is all that they can provide.
Please also let this be fair warning to those of you booking AC business class. If the physical seat fails, AC does not appear ready to stand by their product. Spending $20,000+ on AC every year appears to have no impact on this.
Thanks,
bawm
Inspired by this thread, I submitted a claim for my most recent "deflategate" incident - ZRH-YYZ in paid business class (C-FNOH is a troublesome bird). As a Super Elite member, I expected a somewhat fair offer. AC is now offering a 20% off discount code for future travel as a final offer to me
As I book via a travel agent, this offer is not really of much use to me. The contact person at AC indirectly blames me for not having obtained an On Board Compensation form (a green form, for those who are familiar). To be honest, I just trusted that AC would make this right, and never pushed for an OBC form, despite having to manually reset the seat every hour of this 8 to 9 hour flight.
I'm hoping to get input as to whether this is a reasonable offer by AC. In my opinion, it is not, but I'd love your guys' opinion. I have been asking for a partial fare refund for this segment of the ticket. Glenn from the AC "Customer Relations, Executive Centre (?)" says that the 20% discount is all that they can provide.
Please also let this be fair warning to those of you booking AC business class. If the physical seat fails, AC does not appear ready to stand by their product. Spending $20,000+ on AC every year appears to have no impact on this.
Thanks,
bawm
I still haven't emailed about my second incident, but I'm sure even the MUC concierge would back up my claim. It was known before the door closed.
That being said, if you're not reporting it on board, you're not helping the next person to sit there. No, it's not your responsibility, but it's still a nice thing to do.
#146
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
#147
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
So I've always reported it when I noticed it, but was never offered a green form.
I still haven't emailed about my second incident, but I'm sure even the MUC concierge would back up my claim. It was known before the door closed.
That being said, if you're not reporting it on board, you're not helping the next person to sit there. No, it's not your responsibility, but it's still a nice thing to do.
I still haven't emailed about my second incident, but I'm sure even the MUC concierge would back up my claim. It was known before the door closed.
That being said, if you're not reporting it on board, you're not helping the next person to sit there. No, it's not your responsibility, but it's still a nice thing to do.
Disappointing to see how lightly AC is reacting to this.
Thanks,
bawm
#148
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Deflating seat only happened to me a few times over the past year and a half. But I have noticed that the "deflating seat" issue seems to be more widespread and frequent. On 2 recent TPAC flights, my seat deflated. I informed the SD each time. I used the "reset" function a couple of times and was able to remain in my seat.
For one of the flight, maintenance came on board prior to departure and I had an interesting chat with the maintenance guy. Apparently, they are having several issues with those seats; not only deflating problems (either the bladder, the pump or the valves are not functioning) but also with the up/down of the footrest.
As suggested by others, I will write to AC CS (not expecting anything) just so they know how widespread the problem seems to be as I think it can be useful if they want to build a case against the seat manufacturer.
For one of the flight, maintenance came on board prior to departure and I had an interesting chat with the maintenance guy. Apparently, they are having several issues with those seats; not only deflating problems (either the bladder, the pump or the valves are not functioning) but also with the up/down of the footrest.
As suggested by others, I will write to AC CS (not expecting anything) just so they know how widespread the problem seems to be as I think it can be useful if they want to build a case against the seat manufacturer.