Air Canada Customers Can Now Ask Alexa for Helpful Travel Information
Nov 15, 17, 10:59 am
#1
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Air Canada Customers Can Now Ask Alexa for Helpful Travel Information
http://www.newswire.ca/news-releases...657692033.html
MONTREAL, Nov. 15, 2017 /CNW Telbec/ - Air Canada is offering customers additional convenience by becoming the first Canadian airline to develop a skill for Amazon's popular voice service, Alexa. Devices with Alexa will use machine learning and artificial intelligence to respond to spoken questions about such things as fare quotes and the status of Air Canada flights.
"Advances in innovative and new technologies like Artificial Intelligence and Natural Language Processing have great promise to deliver more convenience for our customers," said Mark Nasr, Vice President of Loyalty and eCommerce at Air Canada. "We're thrilled to be working with artificial intelligence start-up RozieAI to launch this capability so that customers across Canada can access AC services quickly and simply, using their voice."
Simply by asking, Air Canada customers will be able to obtain useful travel information from their devices with Alexa. The skill developed by Air Canada will initially enable Alexa to tell customers the status of their flight, provide fare quotes, and which baggage carousel to go to pick up baggage after a flight, with further topics to be added in the future. Additionally, Alexa will provide general answers about Air Canada's mobile app, required travel documents, TSA precheck availability and certain ticket policies.
MONTREAL, Nov. 15, 2017 /CNW Telbec/ - Air Canada is offering customers additional convenience by becoming the first Canadian airline to develop a skill for Amazon's popular voice service, Alexa. Devices with Alexa will use machine learning and artificial intelligence to respond to spoken questions about such things as fare quotes and the status of Air Canada flights.
"Advances in innovative and new technologies like Artificial Intelligence and Natural Language Processing have great promise to deliver more convenience for our customers," said Mark Nasr, Vice President of Loyalty and eCommerce at Air Canada. "We're thrilled to be working with artificial intelligence start-up RozieAI to launch this capability so that customers across Canada can access AC services quickly and simply, using their voice."
Simply by asking, Air Canada customers will be able to obtain useful travel information from their devices with Alexa. The skill developed by Air Canada will initially enable Alexa to tell customers the status of their flight, provide fare quotes, and which baggage carousel to go to pick up baggage after a flight, with further topics to be added in the future. Additionally, Alexa will provide general answers about Air Canada's mobile app, required travel documents, TSA precheck availability and certain ticket policies.
Nov 15, 17, 2:08 pm
#3
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So maybe I should buy a alexa to buy flights since AC's website won't sell them to me?
Last edited by Sean Peever; Nov 15, 17 at 2:31 pm
Nov 15, 17, 3:25 pm
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Incredible that AC IT makes time for such nonsense when there are so many other items to fix or add on both the web interface and APP.
Nov 15, 17, 3:25 pm
#7
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Nov 15, 17, 4:13 pm
#8
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Nov 15, 17, 4:28 pm
#9
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Alexa, please buy @Sean Peever a flight pass.
Nov 15, 17, 5:17 pm
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Nov 15, 17, 8:11 pm
#11
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I don't even understand this.
I can already ask Google Assistant about my flights, and it works without AC doing anything special.
"OK Google, when is my next flight?"
"Your next flight is Air Canada flight 754 to Toronto which leaves Friday at 10:45 pm."
Similar useful responses for "Is Air Canada 754 on time?"
So not only are they investing in "nice to haves", they're doing it on platform that competes with one that supports everything by default.
I'm not sure if Google supports fare quotes, but I want to stop talking to my phone at work
I can already ask Google Assistant about my flights, and it works without AC doing anything special.
"OK Google, when is my next flight?"
"Your next flight is Air Canada flight 754 to Toronto which leaves Friday at 10:45 pm."
Similar useful responses for "Is Air Canada 754 on time?"
So not only are they investing in "nice to haves", they're doing it on platform that competes with one that supports everything by default.
I'm not sure if Google supports fare quotes, but I want to stop talking to my phone at work
Nov 15, 17, 9:17 pm
#12
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I call bs. Their website literally doesn’t work outside of Canada on Chrome. At all. Not even a little bit. You can’t check in on 014 ticket stock for many flights. Their departure times at time of purchase are sometimes wrong. There is no way they are so frigging stupid or ignorant to think Alexa is more important. Not even they are that dumb. Surely.
Last edited by ridefar; Nov 15, 17 at 10:36 pm
Nov 16, 17, 4:09 am
#13
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I call bs. Their website literally doesnt work outside of Canada on Chrome. At all. Not even a little bit. You cant check in on 014 ticket stock for many flights. Their departure times at time of purchase are sometimes wrong. There is no way they are so frigging stupid or ignorant to think Alexa is more important. Not even they are that dumb. Surely.
Nov 16, 17, 4:29 am
#14
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I call bs. Their website literally doesnt work outside of Canada on Chrome. At all. Not even a little bit. You cant check in on 014 ticket stock for many flights. Their departure times at time of purchase are sometimes wrong. There is no way they are so frigging stupid or ignorant to think Alexa is more important. Not even they are that dumb. Surely.
