jc94

I assume this was recent? Thanksgiving was 9 days ago ... Can't be using that as an excuse now.

StuMcIlwain

If you booked LHR-YYZ-CHM on AC and they delayed your arrival in CHM by more than 4 hours, my understanding of the EU261 rules is that you are entitled to 600 Euros compensation. However, claiming that 600 Euros from AC will be very difficult.

You cannot claim anything for the lost business deal.

cur

it does happen. it doesn't happen a lot but it does happen on ac and qk.


do email and physical letter. keep it brief, factual, and only stick to the things that matter: delayed leaving lhr, delayed ARRIVING at your destination by x amount of hours, these were not extraordinary circumstances. bear down for a long ... wait, and anticipate ac making you an offer less than what you're entitled. don't take less than what you are entitled, in cash.

capljina614

told to just go to gate by customer service desk got there she lets on one guy before me gets on walkie talkie denies me

capljina614

so I found a template letter regarding 261

sent it

got this back

Thank you for your follow-up email about the cancellation of your flight from Toronto to Ohio. I’m really sorry your trip was delayed and you missed out on an opportunity. We know our customers are eager to get to their destination, and it’s inconvenient to have to wait.

"We understand you are claiming compensation under the Regulation (EC) No 261/2004 of the European Parliament. However, Air Canada is not a Community carrier and this flight was departing from Canada and not the EU. In cases where flights are not operated by Community carriers, the EU Regulations 261/2004 applies where passengers are departing from an airport located in the territory of a Member State to which the Treaty applies. As your flight was departing from Toronto Pearson International Airport in Canada, we cannot offer the compensation you have requested.

The goodwill travel discount was offered to demonstrate our regret for the lapse in our usual high standard of service. While we realize this does not meet your expectation, we earnestly hope you will accept this in the manner it was intended."

Stranger

Looks like you were not clear enough...

Jebby_ca

You need to highlight that your journey included a flight leaving the UK, so EU 261 applies at the very least to LHR - YYZ - CMH.

From Wikipedia... https://en.wikipedia.org/wiki/Flight...ation_261/2004

In October 2017, a EU Court of Appeal confirmed the UK CAA's interpretation that the final destination must be included in the total delay. This means that, if the passenger misses a connection outside the EU and ends up with a delay longer than the times indicated above, even if the delay on the flight leaving the EU was inferior to the aforementioned times, the total delay will be used and not only the delay on leaving the EU.[6]

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Not sure how that ruling will apply in your case though, if your LHR - YYZ was on-time.

capljina614

most of your posts come with a condescending undertone, if you have no intentions to help what is your purpose here?

Stranger

Actually include *an AC flight* leaving the UK.

canadiancow

I'm not saying this is the case here, but a lot of people asking for help have no idea what happened, what they want, or what they're entitled to, and are then given advice, don't follow it, and come back complaining.

^

If one wants to make an EU261 claim, it might help to read the actual rules.

pewpew

But does the UK CAA decision affirm that the cancelation of a connecting flight (YYZ-CMH) on a non-EU carrier, departing from outside the EU on an itinerary that originated in the EU, entitle one to compensation? Because that's entirely different from missing a flight because your connecting flight is late -- and it sounds like the TATL was on time in this case, too

cur

but cc was likely right. you either did not clearly state your itenerary and how ec261 jurisdiction applies. or they didn't read your letter. one of the two.

read ec261 and just do your own letter, making sure you touch all the points (delay at destination, jurisdiction, not extraordinary circumstance). shouldn't be more than 200 words.

jazzsax

Maybe he should pay one of you $5 to write it for him. He's probably wasted how long following this thread? lol

StuMcIlwain

It is unlikely that AC will offer compensation without a fight. You need to tell them you were flying LHR-YYZ-CMH, provide the original flight numbers and dates, state that the YYZ-CMH flight was cancelled and you were rebooked the following day, arriving in CMH xxx hours late. Then state that since this was an AC itinerary that originated in Europe, you would like to claim 600 Euros compensation under EU261. Keep your letter as short as possible -- the other details (reason for the flight cancellation, missed client opportunity, etc.) don't matter. AC may still deny your claim, in which case be prepared to escalate it. You may need to follow up with examples of legal precedents, etc. (see above, or do some Google searches). Read the EU261 rules yourself so you know exactly what you are entitled to and under which circumstances they apply. There's also an option to pay one of several European companies who specialize in EU261 claims to make the claim for you for a 25% fee.

capljina614

It’s clear as day in this thread that lhr -yyz and yyz-Cmh are both AC and it’s even more clear in the emails as they have all booking numbers itineraries dates times everything.

if one wants to critique posts it might help to read the thread