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AC appeared to be introducing co-pay for SE100K upgrades but was IT glitch

AC appeared to be introducing co-pay for SE100K upgrades but was IT glitch

Old Oct 19, 2017, 3:24 am
  #1  
Original Poster
 
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
AC appeared to be introducing co-pay for SE100K upgrades but was IT glitch

Was just playing with the eUpgrade calculation tool and noticed to my surprise that for SE100K, co-pay is now apparently applicable to all international upgrades to J from low-Flex.

For example, YYZ-HKG requires a 850.00 co-pay from Flex (Q, V).

No co-pay required from Flex (H, M, U) or from Premium Economy (O, E, N).

It also appears low-Flex can no longer be upgraded to Premium Economy at all.

Will post screenshots later, Im on my phone now.

I really, really hope this is a glitch. Can any SE with active international bookings in low-Flex confirm this information?

EDIT: It appears this was just an IT glitch due to the branded fares rollout, which has since been fixed. No policy change as of now.

Last edited by gabdusch; Oct 19, 2017 at 6:36 pm Reason: AC has corrected this bug.
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Old Oct 19, 2017, 3:52 am
  #2  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
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$850 would be higher than now anyway right? It's 500 or 750 right now unless from Tango.

Did you try calling them? Given AC IT still offers bidding up from J and 25% off free seats as posted recently.
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Old Oct 19, 2017, 4:03 am
  #3  
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Originally Posted by jc94
$850 would be higher than now anyway right? It's 500 or 750 right now unless from Tango.

Did you try calling them? Given AC IT still offers bidding up from J and 25% off free seats as posted recently.
Right, its like low-Flex is now treated like Tango for co-pay calculation.

I did not call AC as I have no active international booking in low-Flex right now.

I will try calling later and just ask.
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Old Oct 19, 2017, 5:33 am
  #4  
alc
 
Join Date: Dec 2008
Posts: 4,519
I think this is what gabdusch is referring to:
Name:  Screenshot_20171019-072705~3.png
Views: 878
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-- added info --

And looking at the general eUpgrade Requirement page, the above result does not match what showing below under the "normal" non promotion requirement:
Name:  Screenshot_20171019-073629~2.jpg
Views: 783
Size:  185.4 KB

It is as what jc94 said, it look more like the current Promo requirement:
Name:  Screenshot_20171019-073633~2.png
Views: 820
Size:  74.0 KB

Last edited by alc; Oct 19, 2017 at 5:42 am Reason: Added info
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Old Oct 19, 2017, 6:43 am
  #5  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
I see the same thing, and I'm equally confused. If true, it's a significant downgrade.

If it wasn't an international flight, I'd suggest it was just a mistake caused by more branded fare confusion.
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Old Oct 19, 2017, 6:52 am
  #6  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
If true, this would be the final straw for me. Have been debating switching to DL or UA for a while, so maybe this is the kick I needed. Please keep us posted!
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Old Oct 19, 2017, 7:01 am
  #7  
Suspended
 
Join Date: Jan 2014
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Originally Posted by capedreamer
If true, this would be the final straw for me. Have been debating switching to DL or UA for a while, so maybe this is the kick I needed. Please keep us posted!
i left and never looked back the other side of the fence is greener.
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Old Oct 19, 2017, 7:11 am
  #8  
 
Join Date: Oct 2006
Location: YYZ
Programs: AC SE100K 1MM, IHG Spire, Hertz PC, Avis Preferred Plus
Posts: 162
I have a flight to LHR this weekend in Flex V. Shows 21 credits + $600 co-pay in the preview calculator and when trying to request an upgrade. Huge devaluation if this is not an error.
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Old Oct 19, 2017, 7:16 am
  #9  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,644
Originally Posted by capedreamer
If true, this would be the final straw for me. Have been debating switching to DL or UA for a while, so maybe this is the kick I needed. Please keep us posted!

I agree it is a crappy, unannounced, and sudden devaluation.

I also feel this is not a big benefit for SE's to begin with. Most are better off buying a fare in PY (or confirming immediately from Y/B/O) if attempting to upgrade internationally, as the upgrade priority is higher from PY.
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Old Oct 19, 2017, 7:24 am
  #10  
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Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
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Originally Posted by Diabeetus
I agree it is a crappy, unannounced, and sudden devaluation.

I also feel this is not a big benefit for SE's to begin with. Most are better off buying a fare in PY (or confirming immediately from Y/B/O) if attempting to upgrade internationally, as the upgrade priority is higher from PY.
True, and for my trips to Asia I usually buy PY for the reasons you mention.

But I also buy 2-3 Europe Flex FPs per year and these book into V. Premium Economy to Europe is often quite pricey and at ~1400 R/T the Flex FP was a great value for the routes I fly.

I find it frustrating that there has been zero advance warning from AC and this change has literally been implemented overnight.

Hoping to hear more from AC soon.
gabdusch is offline  
Old Oct 19, 2017, 7:41 am
  #11  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
And FWIW as a non SE I was still seeing M to J as $500 co-pay Intl like a week ago...

These enhancements, excepting branded fare fun and games, are normally start of altitude year no? I would be surprised if this wasn't an IT error or ... a change IT made and released early before the paper pushers drafted a release. Wouldn't be the first time.
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Old Oct 19, 2017, 8:02 am
  #12  
 
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
We are back to 2001/2002 when FF found out about program "enhancements" through IT changes. I laugh every time the younger SEs on this board think the program will be better in 2020 post AE.
Bonaventure likes this.
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Old Oct 19, 2017, 8:45 am
  #13  
 
Join Date: Dec 2011
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If this is an intentional change, it does seem odd that the official charts (here, which link to here) were not also updated.
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Old Oct 19, 2017, 8:52 am
  #14  
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Some more examples :

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Size:  269.8 KB

Name:  Screen Shot 2017-10-19 at 22.52.00.jpg
Views: 683
Size:  278.9 KB
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Old Oct 19, 2017, 9:06 am
  #15  
alc
 
Join Date: Dec 2008
Posts: 4,519
let's hope this is indeed an error and they just need separate to 2 lines for Tango (V,Q) and Flex (V,Q)
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