Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#1291
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
You got an answer that fast? Wow. I gave up on one call yesterday after an hour. Second call got answered after 40 minutes. Then, to do what used to take a minute took about 15 minutes. That said, the phone agent was fantastic - offered to call me back once she had completed it, which she did; better, the same thing needs to be done tomorrow for another flight, she offered to make a note and just do it rather than requiring me to call in.
She said things are gradually getting better. Also, if I heard her right, she said they had actually temporarily redirected the SE line to the general line because the wait was so bad for SE's. Presumably jumping the "call us later, we won't even put you in the queue" part of the general line.
She said things are gradually getting better. Also, if I heard her right, she said they had actually temporarily redirected the SE line to the general line because the wait was so bad for SE's. Presumably jumping the "call us later, we won't even put you in the queue" part of the general line.
#1292
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Despite the success posted by others of being able to upgrade on the AC eUpgrade page, I am among those who had to call AC at the upgrade window for each flight, wait on hold for 1 hour+, to have it done manually as the eUpgrade page stated my flights were not eligible. (My flights/fare and status were all certainly eligible). As I posted upthread with screen shots, even after the flights were upgraded, the page for that booking still showed the flights as not eligible for upgrading.
Datapoint: This was a booking made pre-migration and the upgrade window was post migration
I am happy for those who have had success, but many do not share that experience.
I have another trip also booked pre-migration which I may just cancel and get refunded rather than deal with the hassle. Sure AC would lose some coin, but I'm sure they'll be happy to sell the seat to someone else.
I appreciate that this was a major system move and many, many things are broken. I just find the time wasted on hold, the time used up by concierges, just to do an upgrade, is not a good use of their time or mine - especially well past zero dark thirty.
#1294
Original Member
Join Date: May 1998
Location: yvr
Programs: AC
Posts: 568
#1295
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
#1297
Join Date: Apr 2017
Posts: 6
Aeroplan booking
Has anyone been able to successfully make a reservation on aeroplan with points?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
#1298
Join Date: Nov 2002
Programs: AC; Fairmont Plat; Accor Plat; SPG Plat, BA Gold; A3*G; AB Gold;
Posts: 232
Has anyone been able to successfully make a reservation on aeroplan with points?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
#1299
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
https://toronto.citynews.ca/2019/12/...ations-delays/
Air Canada lambasted online for lack of communication over flight cancellations, delays
Air Canada is facing a barrage of complaints online from frustrated travellers who say they’ve been unable to contact the airline over a slew of weather-related cancellations and flight schedule changes.
The airline recently migrated to a new reservation system, and Air Canada spokesperson Peter Fitzpatrick said the change has led to some delays, but cited weather as the main factor.
“Like other carriers, we had to cancel flights at the request of the airport due to de-icing requirements (some aircraft are waiting up to an hour or more to get through deicing),” Fitzpatrick told CityNews. “Additionally, there are continuing impacts from the weather in the US North East, where we operate a large number of daily flights.
Air Canada lambasted online for lack of communication over flight cancellations, delays
Air Canada is facing a barrage of complaints online from frustrated travellers who say they’ve been unable to contact the airline over a slew of weather-related cancellations and flight schedule changes.
The airline recently migrated to a new reservation system, and Air Canada spokesperson Peter Fitzpatrick said the change has led to some delays, but cited weather as the main factor.
“Like other carriers, we had to cancel flights at the request of the airport due to de-icing requirements (some aircraft are waiting up to an hour or more to get through deicing),” Fitzpatrick told CityNews. “Additionally, there are continuing impacts from the weather in the US North East, where we operate a large number of daily flights.
#1300
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
Thanks tcook052 .
Reading this, it seems that once they finish de-icing the website, the call centre and the app, we should be good to go. Hurrah!
Seriously though, why does AC always hide behind the excuse of weather for everything? The call centre delays were there before the weather went South. Or North. Or whatever it is now.
Simply lame. And insulting.
Reading this, it seems that once they finish de-icing the website, the call centre and the app, we should be good to go. Hurrah!
Seriously though, why does AC always hide behind the excuse of weather for everything? The call centre delays were there before the weather went South. Or North. Or whatever it is now.
Simply lame. And insulting.
#1301
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
As per these posts in the Complaints' thread:
Thought I'd see how things are in the App
Login got me these pages
Love the white space. Very creative.
And all trips have disappeared
Thought I'd see how things are in the App
Login got me these pages
Love the white space. Very creative.
And all trips have disappeared
#1302
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Has anyone been able to successfully make a reservation on aeroplan with points?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
I've been trying since the migration and have been unsuccessful. I can't even do a search for an itinerary It errors out before even showing me results.
I tried on my wife's newly created account and she can do the search but I'm worried about transferring points into her aeroplan account and not being able to book.
Any suggestions?
#1303
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
24left - It should be obvious, but all of that white space you are seeing is clearly due to the weather. Like everything else.
It's the same reason I've been on hold for over an hour just to cancel a flight. The poor AC rep has to shovel a path from their house to the phone booth outside the gas station.
It's the same reason I've been on hold for over an hour just to cancel a flight. The poor AC rep has to shovel a path from their house to the phone booth outside the gas station.
#1304
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
#1305
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
24left - It should be obvious, but all of that white space you are seeing is clearly due to the weather. Like everything else.
It's the same reason I've been on hold for over an hour just to cancel a flight. The poor AC rep has to shovel a path from their house to the phone booth outside the gas station.
It's the same reason I've been on hold for over an hour just to cancel a flight. The poor AC rep has to shovel a path from their house to the phone booth outside the gas station.
and counting.......