Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 4, 2019, 4:04 pm
#108
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
I'd be concerned about booking Nov 19 for travel on Nov 17, but now booked travel is already printed off in stacks of green bar paper as a backup. Or at least will be by shut down.
Nov 4, 2019, 4:05 pm
#109
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
Nov 4, 2019, 4:47 pm
#110
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I just spoke to a reservations agent while I made a change to my itinerary and asked about the switch over. The switch takes place on the 18th and I was advised to book my flights for the 18th and 19th exactly the way I want to be flown. During the blackout period, reservation system will be down and no changes are possible, even SDC at the airports.
Nov 4, 2019, 4:49 pm
#111
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
I just spoke to a reservations agent while I made a change to my itinerary and asked about the switch over. The switch takes place on the 18th and I was advised to book my flights for the 18th and 19th exactly the way I want to be flown. During the blackout period, reservation system will be down and no changes are possible, even SDC at the airports.
Nov 4, 2019, 4:54 pm
#112
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Nov 4, 2019, 4:59 pm
#113
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Nov 4, 2019, 7:35 pm
#116
Join Date: Nov 2017
Posts: 3,359
Safe Travels,
James
Nov 4, 2019, 8:22 pm
#117
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
My answer for these is always stick with AC, at least domestically. They got the route network to bail you out when IRROPs happens. Meanwhile WS and the skunk may leave you stranded in a destination whilst they work on rebooking you on a flight for the following day. The other thing to keep in mind is whenever you add a connection you're adding another moving part that can fail and leave you stranded with a mis-connect or delayed flight.
Safe Travels,
James
Safe Travels,
James
Joking aside, I think you are underestimating AC's ability to screw up the switch to Amadeus. If Sopwith hasn't booked his flights, I would suggest going with WS during the first week of the switch over.
I, on the other hand, already have flights committed during that window. I cross my fingers hoping that if there are problems, that AC gives me extra compensation EC261 style.
Nov 4, 2019, 8:33 pm
#118
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
Nov 4, 2019, 8:51 pm
#119
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
That goes against everything I have learned through experience. Whenever a misconnect or delays take place, I am thinking alternative creative routing and compensations.
Joking aside, I think you are underestimating AC's ability to screw up the switch to Amadeus. If Sopwith hasn't booked his flights, I would suggest going with WS during the first week of the switch over.
I, on the other hand, already have flights committed during that window. I cross my fingers hoping that if there are problems, that AC gives me extra compensation EC261 style.
Joking aside, I think you are underestimating AC's ability to screw up the switch to Amadeus. If Sopwith hasn't booked his flights, I would suggest going with WS during the first week of the switch over.
I, on the other hand, already have flights committed during that window. I cross my fingers hoping that if there are problems, that AC gives me extra compensation EC261 style.
AC it is questionable but workable during normal operations. While doing a major upgrade, its is crap shoot.