Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 27, 2019, 5:54 pm
#1111
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Nov 28, 2019, 1:08 am
#1112
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Separately, does anyone have experience with Bid Upgrades during this transition? I submitted a Bid Upgrade request prior to Nov 18 for a flight on Nov 30. Pulling up the old booking reference, it looks like the system was able to map it to a new booking reference, and the bid request remains 'pending'. Should I assume this bid will be considered as normal or am I better off re-submitting? Any first-hand experience from this group? Thank you!
No direct experience with post-migration bid upgrades, but depending on the time of your flight you're right around the T-72hour window when these things tend to clear (or not clear). I'd probably just remain patient for the rest of the day and keep an eye on any transactions hitting my credit card if I were you. Start panicking tomorrow 
Nov 28, 2019, 1:06 pm
#1113
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Excited to report, Amadeus and AC Flight Notifications are burping 
Received several. Quite amusing really. See if you can spot 3 reasons why from this one:
******
Please note the revised itinerary for your flight to Toronto
AC101
Departing Toronto, Lester B. Pearson Intl (YYZ) on ...... @ 07:15 (previously 07:15)
Arriving in Vancouver, International (YVR) on .......@ 09:14 (previously 09:19)
Schedules are subject to change without prior notice. A change is defined as a difference of 15 minutes or more from the Scheduled departure or arrival time.
Booking Reference: .......
.......
Received several. Quite amusing really. See if you can spot 3 reasons why from this one:
******
Please note the revised itinerary for your flight to Toronto
AC101
Departing Toronto, Lester B. Pearson Intl (YYZ) on ...... @ 07:15 (previously 07:15)
Arriving in Vancouver, International (YVR) on .......@ 09:14 (previously 09:19)
Schedules are subject to change without prior notice. A change is defined as a difference of 15 minutes or more from the Scheduled departure or arrival time.
Booking Reference: .......
.......
Nov 28, 2019, 1:14 pm
#1114
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,825
I've been getting them as well, also for changes less than 15 mins. Notifications from the app too.
FWIW it seems like they are reducing the YYZ/YOW block times in January. That seems like a great idea to improve OTP...
FWIW it seems like they are reducing the YYZ/YOW block times in January. That seems like a great idea to improve OTP...
Nov 28, 2019, 1:30 pm
#1115
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Excited to report, Amadeus and AC Flight Notifications are burping
Received several. Quite amusing really. See if you can spot 3 reasons why from this one:
******
Please note the revised itinerary for your flight to Toronto
AC101
Departing Toronto, Lester B. Pearson Intl (YYZ) on ...... @ 07:15 (previously 07:15)
Arriving in Vancouver, International (YVR) on .......@ 09:14 (previously 09:19)
Schedules are subject to change without prior notice. A change is defined as a difference of 15 minutes or more from the Scheduled departure or arrival time.
Booking Reference: .......
.......
Received several. Quite amusing really. See if you can spot 3 reasons why from this one:
******
Please note the revised itinerary for your flight to Toronto
AC101
Departing Toronto, Lester B. Pearson Intl (YYZ) on ...... @ 07:15 (previously 07:15)
Arriving in Vancouver, International (YVR) on .......@ 09:14 (previously 09:19)
Schedules are subject to change without prior notice. A change is defined as a difference of 15 minutes or more from the Scheduled departure or arrival time.
Booking Reference: .......
.......
1. It starts out talking about your flight "TO" Toronto, but the flight info you've included is "from" Toronto
2. The arrival time change from 09:19 to 09:14
What is the 3rd reason?
Nov 28, 2019, 1:35 pm
#1116
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Right. 2 for 2. ^
"Schedules are subject to change without prior notice. A change is defined as a difference of 15 minutes or more from the Scheduled departure or arrival time."
Nov 28, 2019, 1:37 pm
#1117
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I've also been getting these notifications for 4 minutes schedule changes. The side benefit is that it locks you out of the booking and can no longer manage it from your account on AC.com. It takes away the possibility to change seats, add travel options, add the flights to the calendar, etc... Come on AC, you can fix this!
Nov 28, 2019, 1:39 pm
#1118
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I've also been getting these notifications for 4 minutes schedule changes. The side benefit is that it locks you out of the booking and can no longer manage it from your account on AC.com. It takes away the possibility to change seats, add travel options, add the flights to the calendar, etc... Come on AC, you can fix this!
Nov 28, 2019, 1:44 pm
#1119
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
See this post.
Nov 28, 2019, 1:50 pm
#1121
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Nov 28, 2019, 1:57 pm
#1123
Join Date: Oct 2010
Posts: 33
Name was changed on booking???
I booked a flight on Air Canada some weeks ago and when I logged in recently to check something noticed that instead of identifying me as "John Smith" (which is how I am identified in the confirming email that Air Canada sent me), it now identifies me as "Johnmr Smith" - along with a changed booking reference that I suppose reflects the move to the new system.
Am I going to run into a problem at check-in since my passport does NOT say "Johnmr Smith"? Do I need to call Air Canada to fix this or is this happening to everyone?
Am I going to run into a problem at check-in since my passport does NOT say "Johnmr Smith"? Do I need to call Air Canada to fix this or is this happening to everyone?
Nov 28, 2019, 1:58 pm
#1124
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,825
I booked a flight on Air Canada some weeks ago and when I logged in recently to check something noticed that instead of identifying me as "John Smith" (which is how I am identified in the confirming email that Air Canada sent me), it now identifies me as "Johnmr Smith" - along with a changed booking reference that I suppose reflects the move to the new system.
Am I going to run into a problem at check-in since my passport does NOT say "Johnmr Smith"? Do I need to call Air Canada to fix this or is this happening to everyone?
Am I going to run into a problem at check-in since my passport does NOT say "Johnmr Smith"? Do I need to call Air Canada to fix this or is this happening to everyone?
Nov 28, 2019, 2:27 pm
#1125
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
First call to AE today post-Amadeus because my YYT-YYR flight was cancelled for tomorrow morning (and I don't know why). Hold time for P25K was 7 minutes!
The only trouble is the agent did not believe that my flight was cancelled because I was using FA for the information. Checked the AC app again and it had changed to cancelled, so I passed this on to her. I can't imagine this call would go well for someone with no FT level of knowledge. I have been on hold now for over 15 minutes while she tries to book YYT-YQX-YYR. How could it possibly take that long to switch me onto those flights instead?
Update:
This agent is absolutely incompetent...
The only trouble is the agent did not believe that my flight was cancelled because I was using FA for the information. Checked the AC app again and it had changed to cancelled, so I passed this on to her. I can't imagine this call would go well for someone with no FT level of knowledge. I have been on hold now for over 15 minutes while she tries to book YYT-YQX-YYR. How could it possibly take that long to switch me onto those flights instead?
Update:
This agent is absolutely incompetent...
Last edited by codfather; Nov 28, 2019 at 2:41 pm