Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 26, 2019, 5:04 pm
#1021
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Similar to the above SEs... E75K here - received 15 eUps today ("Flight Pass or Promotion"). This is the correct expected/announced eUp credit for E75Ks as it pertains to the migration...
SEs were supposed to get 25 as per way, way upthread: https://www.aircanada.com/ca/en/aco/...te/agency.html
Added: Damnit just realized I pasted the wrong link - look below down thread for the actual link...
SEs were supposed to get 25 as per way, way upthread: https://www.aircanada.com/ca/en/aco/...te/agency.html
Added: Damnit just realized I pasted the wrong link - look below down thread for the actual link...
Last edited by yyznomad; Nov 26, 2019 at 7:30 pm
Nov 26, 2019, 5:27 pm
#1023
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Nov 26, 2019, 5:37 pm
#1024
Join Date: Apr 2005
Posts: 96
Their website says seats can be selected at time of booking or anytime thereafter. No mention of fees
Also, having to pay for seats (like preferred) or even paying to select regular seats is not possible and errors out. If they have moved to pay to select (despite assigning seats based on preference at time of booking), it's not possible to select or pay
Seats
Like to look out?
Reserve a window seat.
Reserve a window seat.
If you want to know where you’re going to be sitting, you can reserve your seat as soon as you book—or anytime afterwards. Just keep your booking reference number on hand and go to the airline site for full details.
Nov 26, 2019, 5:50 pm
#1026
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Sometime today I received 20 credits...they are described as "Promotion" (expiring Feb. 28, 2021)....not sure if these are the promised credits, as S100K are supposed to receive 25.
I did cross 100K on my last trip, so these could be the threshold credits, however, the AQM from the final leg of that trip that would put me over 100K has not posted yet....
I did cross 100K on my last trip, so these could be the threshold credits, however, the AQM from the final leg of that trip that would put me over 100K has not posted yet....
Same. 20 credits, labeled "Flight Pass or Promotion".
I don't want to appear ungrateful, but 20 credits leaves me exactly 1 credit short of being able to upgrade an uncoming TATL .... and yes, they did say that SE's would get 25 .... in fact that page is still up: https://www.aircanada.com/ca/en/aco/...eupgrades.html
I don't want to appear ungrateful, but 20 credits leaves me exactly 1 credit short of being able to upgrade an uncoming TATL .... and yes, they did say that SE's would get 25 .... in fact that page is still up: https://www.aircanada.com/ca/en/aco/...eupgrades.html
Nov 26, 2019, 6:13 pm
#1028
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Nov 26, 2019, 6:18 pm
#1031
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Same here, 20 new eUP Credits expiring 02/2021 for "Flight Pass or Promotion" posted today. Since I did not cross a threshold or purchase a flight pass recently, it must be the additional eUP Credits for all Altitude members promised by AC. Well 20 is not the same as 25. Someone must have punched in the wrong number before hitting send. I suppose (hope) it will be adjusted to reflect the correct/promised number for SEs.
Or we'll just collectively keep reminding AC that proof-reading is not an art.
I'll post the screen shots that @BlondeBomber did on Nov 17 upthread. Perhaps someone wants to add it to the wiki.
Link: https://www.aircanada.com/ca/en/aco/...eupgrades.html
Nov 26, 2019, 6:49 pm
#1032
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I too just checked and also received 20 instead of 25. I'm going to assume (in the short term) that someone else has already notified AC. I won't bother writing them for a few days. I did print the page to PDF in case I need it later.
Nov 26, 2019, 7:13 pm
#1035
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213