Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 25, 2019, 1:46 pm
#946
Join Date: Sep 2019
Location: YYZ
Programs: AC SE100K, Bonvoy Titanium, Nexus
Posts: 56
Was looking over my eticket/itinerary for a US flight pass booking and have now noticed that the Advanced Passenger Information is no longer present on the email or available from the site.
I know the Secure Flight info is in my profile, but it will be annoying if we have to start providing this to a gate agent rather than just walking through with my boarding pass on my phone.
I know the Secure Flight info is in my profile, but it will be annoying if we have to start providing this to a gate agent rather than just walking through with my boarding pass on my phone.
Nov 25, 2019, 1:51 pm
#947
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Was looking over my eticket/itinerary for a US flight pass booking and have now noticed that the Advanced Passenger Information is no longer present on the email or available from the site.
I know the Secure Flight info is in my profile, but it will be annoying if we have to start providing this to a gate agent rather than just walking through with my boarding pass on my phone.
I know the Secure Flight info is in my profile, but it will be annoying if we have to start providing this to a gate agent rather than just walking through with my boarding pass on my phone.
Nov 25, 2019, 2:08 pm
#948
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
SDC Update
This past Saturday, the 23rd of November, I was in the YVR MLL with a gaggle of EYWers. There was an AC agent present who had traveled from YUL as a Amadeus trainer that the EYWers seemed to know. I asked her about SDC and she told me "We just got that working today." I haven't had the pleasure of trying it yet, but apparently it is now again possible. I did successfully standby early on a AE booking this morning, requested via concierge; the central concierge office didn't answer my email, but the local station did (I cc'd their address) and everything went smoothly.
Nov 25, 2019, 2:13 pm
#950
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Got through the entire award booking process and then this popped up - really frustrating as I'm afraid the seats will soon disappear on my flight and I just transferred over 115k points from Amex to book it. Tried calling and couldn't get on the phone with anyone.
Nov 25, 2019, 2:19 pm
#951
Join Date: Sep 2019
Location: YYZ
Programs: AC SE100K, Bonvoy Titanium, Nexus
Posts: 56
Nov 25, 2019, 2:20 pm
#952
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Had the thread https://www.flyertalk.com/forum/air-...madeus-62.html been tagged in bright colors and a giant !!!!! button, it might have been some help or warning to some in this and other threads who are unable to call or book on Aeroplan.
Nov 25, 2019, 2:22 pm
#953
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
I've been having a hard time getting a response from accounts payable at a couple of mid-large companies lately. One of them is a division of Koch Industries, another is a privately held Canadian company with billions in annual revenue. So it does seem to happen in certain circumstances outside of AE/AC.
Nov 25, 2019, 2:29 pm
#954
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
1. View all of my AP bookings booked from my account on both Aeroplan (under "Manage your Rewards") and Air Canada websites;
2. Change the seats on all of my AP bookings.
I think I have horseshoes.
Pro tip: Use your AP PNR on the AC website by Viewing the Booking, and then it will allow you to change seats from there.
Nov 25, 2019, 2:39 pm
#955
Join Date: Nov 2016
Posts: 282
https://www.aircanada.com/ca/en/aco/...formation.html
How do I provide my Advance Passenger Information?
You can enter your Advance Passenger Information when you check in:
- Online,
- on your mobile device, or
- at a self-service kiosk at the airport.
If this is correct, then it seems the API can now only be provided on check in, and not in advance.
Nov 25, 2019, 2:46 pm
#956
Join Date: Jan 2000
Location: Calgary,AB
Programs: Aeroplan 25K , UA ,WJ, HA, AMEX AP Reserve
Posts: 1,289
My problem now is Ive had an aircraft change on my Aeroplan booking.
I had paid for exit row seats but as seems to always happen, the computer stuck me
in the same seats on the new a/c (A330) which are not preferred seats like on the prev one (767).
I can move into preferred seats by logging in with the PNR, but of course it wants me to pay again so
I have to call in. Im still 3 weeks out -I actually got past the recording today and selected 1 for
English but thats as far as I got.
Roll the dice later tonight & early tomorrow am I guess....
I had paid for exit row seats but as seems to always happen, the computer stuck me
in the same seats on the new a/c (A330) which are not preferred seats like on the prev one (767).
I can move into preferred seats by logging in with the PNR, but of course it wants me to pay again so
I have to call in. Im still 3 weeks out -I actually got past the recording today and selected 1 for
English but thats as far as I got.
Roll the dice later tonight & early tomorrow am I guess....
Nov 25, 2019, 3:13 pm
#957
Join Date: Apr 2005
Posts: 96
yup same. i can login to AC and retrieve the booking (made after the migration to Amadeus) and view/select seats but it errors out when i hit summary/finish the changes.
Nov 25, 2019, 3:18 pm
#958
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Need to get through to Aeroplan to finish a booking, have been trying for 3 days, can't even get on hold... just says call back later.
This is the worst support from any company I've ever experienced. I thought 1 hr hold times were bad... I'd gladly take it now!
I've searched for a diamond number but can't seem to find it. If anyone would be kind enough to PM it, I'd greatly appreciate it.
This is the worst support from any company I've ever experienced. I thought 1 hr hold times were bad... I'd gladly take it now!
I've searched for a diamond number but can't seem to find it. If anyone would be kind enough to PM it, I'd greatly appreciate it.
Unless you have some sort of Air Canada status (as alluded by others in response to your post), this is going to be rough for the next while for many... there is one phone call to Air Canada I want to make (not Aeroplan), but since it won't be "urgent" until a few days from now, I'll wait it out this "Amadeus migration" normalization period a bit longer.
As per others upthread, at least you're not the only one with problems calling into Aeroplan and Air Canada.
Nov 25, 2019, 3:20 pm
#959
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
I must be the only one here that can:
1. View all of my AP bookings booked from my account on both Aeroplan (under "Manage your Rewards") and Air Canada websites;
2. Change the seats on all of my AP bookings.
I think I have horseshoes.
Pro tip: Use your AP PNR on the AC website by Viewing the Booking, and then it will allow you to change seats from there.
1. View all of my AP bookings booked from my account on both Aeroplan (under "Manage your Rewards") and Air Canada websites;
2. Change the seats on all of my AP bookings.
I think I have horseshoes.
Pro tip: Use your AP PNR on the AC website by Viewing the Booking, and then it will allow you to change seats from there.
We weren't able to assign your seats for this flight.
I have no status, wonder if that makes any difference.
Nov 25, 2019, 3:23 pm
#960
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Perhaps they made a change in the system between then and now? Or I really have horseshoes?
(I doubt it is status-related)