Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 22, 2019, 2:39 pm
#781
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,397
so uhh
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
Nov 22, 2019, 3:02 pm
#782
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
so uhh
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
Nov 22, 2019, 3:04 pm
#783
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
so uhh
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
Just logged into my AP account and 2/3 of my bookings have just... disappeared. Anyone else have bookings just magically disappear? They were still there around... 3 days ago, last time I checked. I can still pull up the PNR on ac.com so I'm not too worried, more just confused.
100% of my bookings have disappeared.
I feel so special.
Nov 22, 2019, 3:08 pm
#784
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I was offered standby but not SDC. Obviously that's problematic for getting onto a later flight. This was on a latitude fare, that obviously allows SDC. I did not try the concierge this time. I tried the concierge on Tuesday and had the same answer. So for now, no SDC.
Nov 22, 2019, 3:11 pm
#785
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Time to litigate! Time to mitigate! Time to Regulate ft. Nate Dogg!
Nov 22, 2019, 3:19 pm
#786
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
There's a very reasonable chance I'm going to want to SDC my full J booking tomorrow, because I may be unable to make the current flight.
Nov 22, 2019, 3:21 pm
#787
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Melodrama: "Drastic times call for drastic measures."
Nov 22, 2019, 3:31 pm
#788
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
On an unrelated matter: 45 minutes to get through to the SE line. My goal was to swap some eUps for complimentary FP upgrades.
He managed to do it fairly quickly, but he couldn't reticket it. Nor could his lead. So he said he'd let me go, talk to ticketing, and call me back in ~30 minutes. That was 45 minutes ago.
Nov 22, 2019, 3:45 pm
#790
Join Date: Feb 2006
Programs: AC75 MM
Posts: 959
Can't OLCI for my flight tomorrow. Not on the App, not on the website, not on the website incognito, not with using either the updated or original PNR,not with variations of my first name which was concatenated with part of my middle name during the transition.
Maybe its related to EF which alerted me a few hours ago (T-30) that R space had opened up. I was able to unwaitlist and grab the upgrade, and got an AC confirmation email.
Anyone else have similar?
Maybe its related to EF which alerted me a few hours ago (T-30) that R space had opened up. I was able to unwaitlist and grab the upgrade, and got an AC confirmation email.
Anyone else have similar?
Nov 22, 2019, 3:52 pm
#791
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
Can't OLCI for my flight tomorrow. Not on the App, not on the website, not on the website incognito, not with using either the updated or original PNR,not with variations of my first name which was concatenated with part of my middle name during the transition.
Maybe its related to EF which alerted me a few hours ago (T-30) that R space had opened up. I was able to unwaitlist and grab the upgrade, and got an AC confirmation email.
Anyone else have similar?
Maybe its related to EF which alerted me a few hours ago (T-30) that R space had opened up. I was able to unwaitlist and grab the upgrade, and got an AC confirmation email.
Anyone else have similar?
Nov 22, 2019, 3:53 pm
#792
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,505
Silly me. I hadn't even thought to just check AC's new Amadeus PNR on the LH site. Turns out it works. But whether that's because it was the old LH PNR or because LH can see AC's new one, I don't know - I had never made note of the LH PNR previously.
So that may render my question somewhat moot as it relates to other Amadeus airlines, but it's still a problem if the flight is on UA or another carrier that's not on Amadeus.
So that may render my question somewhat moot as it relates to other Amadeus airlines, but it's still a problem if the flight is on UA or another carrier that's not on Amadeus.
Nov 22, 2019, 4:04 pm
#794
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Nov 22, 2019, 4:25 pm
#795
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
I don't get it. That is so spectacularly stupid that I can only hope it is a temporary shortcoming of AC's implementation and not some intrinsic Amadeus thing. Bizarre.