FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result (https://www.flyertalk.com/forum/air-canada-aeroplan/1870491-air-canada-moving-amadeus-communication-issues-ap-ac-post-migration-result.html)

xanderz Nov 21, 19 4:55 pm

Just wondering if anyone had any success booking mRTW post amadeus migration?
I'm curious cos I'm about to book mine later this month.. and from what I heard AP agent can't build the itineraries segment-by-segment anymore after this migration...

canadiancow Nov 21, 19 5:01 pm


Originally Posted by xanderz (Post 31763614)
Just wondering if anyone had any success booking mRTW post amadeus migration?
I'm curious cos I'm about to book mine later this month.. and from what I heard AP agent can't build the itineraries segment-by-segment anymore after this migration...

If by "later this month" you mean "tomorrow", then good luck.

If you mean "in a month or two", then no one knows the answer. Steady-state is unknown at this time for virtually everything. Right now there's a lack of training and broken systems all over the place.

yowcat Nov 21, 19 5:09 pm

Is another bug in eUpgrades that Lat seats are not upgrading properly? To be fair this would happen pre-cutover. But I just booked a Lat/Y TB and there is P on both segments and I was waitlisted.

yscleo Nov 21, 19 5:11 pm


Originally Posted by canadiancow (Post 31763642)
If by "later this month" you mean "tomorrow", then good luck.

If you mean "in a month or two", then no one knows the answer. Steady-state is unknown at this time for virtually everything. Right now there's a lack of training and broken systems all over the place.

Sounds real bad. But also not surprising for AC IT system.

yyznomad Nov 21, 19 5:15 pm


Originally Posted by yowcat (Post 31763656)
Is another bug in eUpgrades that Lat seats are not upgrading properly? To be fair this would happen pre-cutover. But I just booked a Lat/Y TB and there is P on both segments and I was waitlisted.

Domestic and Transborder requires Z>0 or R>0. I am assuming "TB" means Transborder here.

PLeblond Nov 21, 19 5:51 pm


Originally Posted by Robyyz (Post 31762956)
Conundrum: first time booking using Aeroplan points in ages. Make a booking on SAS and, as the final step, the AP website says to call the contact centre on
1-844-459-7857. I'm in the UK and on multiple phones it says the number can't be reached from where I am. So I ask a friend in the U.S. to dial it and it he says it doesn't work.


I've been calling the main AP number for hours and can't get through or even stay on hold. The booking expires tomorrow.


Any advice from the crowd? Thanks in advance!


Rob

When stuck in odd corners of the earth, I often use Skype on my computer or phone to call North America. Regular numbers are $0.02 a minute but toll free numbers usually work on Skype at no charge.

gilboman Nov 21, 19 7:11 pm


Originally Posted by etgohomeok (Post 31763176)
I have the same issue with one of my Aeroplan bookings (but my other one is working fine). Does yours have any flights operated by third-party carriers by any chance? My suspicion is that the seat selection on my booking is failing because one segment is operated by ANA. The other three are Air Canada metal and i can access the seat selection screen for them but get the same error message as you when I try to confirm the selections.

i just made an aeroplan booking and seats were assigned but i can' change them..it shows the seat map and i can choose available seats but at the end, it gives the SS_SEAT_001 error and none of the changes make it through

all on AC metal

mendy7511 Nov 21, 19 9:22 pm

This change has been disastrous for hold times.
I have been in hold for over an hour (SE line).
The agent had to check so many things and keep me on hold.
https://cimg5.ibsrv.net/gimg/www.fly...a909bd2822.jpg

royal757 Nov 21, 19 9:27 pm


Originally Posted by gilboman (Post 31763895)
i just made an aeroplan booking and seats were assigned but i can' change them..it shows the seat map and i can choose available seats but at the end, it gives the SS_SEAT_001 error and none of the changes make it through

all on AC metal


same same same! This is weird, any one else experiencing this?

WannabeSE Nov 21, 19 9:27 pm


Originally Posted by yowcat (Post 31763656)
Is another bug in eUpgrades that Lat seats are not upgrading properly? To be fair this would happen pre-cutover. But I just booked a Lat/Y TB and there is P on both segments and I was waitlisted.

Not entirely the same issue but does the Star Alliance Upgrade from Latitude B to Business not working either? It shows no inventory, but EF shows space.

24left Nov 21, 19 9:27 pm


Originally Posted by mendy7511 (Post 31764134)
This change has been disastrous for hold times.
I have been in hold for over an hour (SE line).
The agent had to check so many things and keep me on hold.
......


You win. I gave up at the 1 hour mark very late last night as per.



Originally Posted by 24left (Post 31760866)
Well, I took the challenge. Called the concierge.

Here is my collector's item. First time ever on hold for this long with anyone at AC, or anywhere else. I then waited 38 minutes for the SE line.

https://cimg0.ibsrv.net/gimg/www.fly...5a14747a4a.png


BTW, I also sent an email and got an auto-reply. My favourite part:

"If you’d like to get in touch with us right away, you have two options:
• Travel within the next 24 hours: Call us on the dedicated Concierge number
• Travel beyond 24 hours: Call us on the dedicated Reservations number"


Um, ok. Can't think of which emoji to use, so let's go with this one since it's zero dark something :D
.


lcohen999 Nov 21, 19 9:28 pm


Originally Posted by yyznomad (Post 31763450)
Aside from the current bugs, I am really liking the changes... I find things are much faster to load and I like the integration of eUpgrades with the website, instead of taking us to a ridiculous eUpgrade website...

I would assume when all the dust has settled, it may be a case of one step back, two steps forward.

Random data point. Flew from YYZ to LGA and back today with zero delays. The flight from LGA actually left early ! Clearly this has to do with the efficiency of Amadeus :)

p.s. I can't believe how beautiful the new LGA is and the MLL. That is...until you walk outside of course

24left Nov 21, 19 9:50 pm

Finally, after years of the same message on the Altitude page about their to large-to-handle call and contact volumes :confused:

A new message

https://cimg7.ibsrv.net/gimg/www.fly...4e96197651.png

yeeg Nov 21, 19 10:27 pm

Yesterday when I finally got through the line I asked the agent if they can see how long I had been on hold...

She replied 1 hour 37 minutes...
When all said and done I was 2 hours 40 minutes

Today was much better...
I woke up at 5am mountain time and called in around 530am.
Cant recall when I got through but final total for the call was 1 hour 50 minutes.

This was on the priority line. I am only E50k so not sure if SE has a different line.

Bohemian1 Nov 21, 19 11:33 pm

Good lord!

I wonder if it's high call volume, average handle time or a combination of both.


All times are GMT -6. The time now is 1:40 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.