Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 21, 2019, 9:29 am
#707
Join Date: Jan 2007
Location: Toronto
Programs: AC*E50
Posts: 594
I was able to get into the eupgrade site by using Microsoft Edge instead of Chrome. However, when I go to upgrade the flight I still get
"This journey is currently not available for eUpgrade. The booked fare may not be eligible or the request may be outside the eligible window. (8550)"
I upgraded the outbound before the change, but can't get the return to stick
"This journey is currently not available for eUpgrade. The booked fare may not be eligible or the request may be outside the eligible window. (8550)"
I upgraded the outbound before the change, but can't get the return to stick
Nov 21, 2019, 9:39 am
#708
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Looking at all the eUpgrade horror stories, I am glad I was Johnny on the spot with my upgrade on a ten hour flight. The window opened on the day of the switchover and I had a few hours to do it. I confirmed my upgrade within the first minute.
Good luck to all of you. I think I'll have a couple of long haul private jet journeys in the next few days since none of you are able to upgrade to sit next to me, and it looks like AC isn't able to successfully ticket anything complicated since the switchover.
Good luck to all of you. I think I'll have a couple of long haul private jet journeys in the next few days since none of you are able to upgrade to sit next to me, and it looks like AC isn't able to successfully ticket anything complicated since the switchover.
Nov 21, 2019, 9:41 am
#709
Join Date: Nov 2019
Location: YOW
Programs: AC SE100K; AE Diamond; NEXUS
Posts: 6
In a nutshell, what I was told was that if the website can't do it, they can't do it. I was also told that if I had called a few days ago (prior to the switch to Amadeus), they would've been able to book my award without any issues.
Now I'm kicking myself....and hoping that these are just growing pains and that they'll be able to move past these limitations in the near future.
Last edited by vinny8989; Nov 21, 2019 at 9:53 am Reason: Spelling
Nov 21, 2019, 9:51 am
#710
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
I called Aeroplan this morning to book a rather complex (but completely legal) multi-city award itinerary. Even though every segment I was feeding the agent appeared on the website, they were unable to piece together the segments like they used to do in the past.
In a nutshell, what I was told was that if the website can't do it, they can't do it. I was also told that if I had called a few days ago (prior to the switch to Amadeus), they would've been able to book my award without any issues.
Now I'm kicking myself....and hoping that these are just growing pains and that they'll be able to move past these limitation in the near future.
In a nutshell, what I was told was that if the website can't do it, they can't do it. I was also told that if I had called a few days ago (prior to the switch to Amadeus), they would've been able to book my award without any issues.
Now I'm kicking myself....and hoping that these are just growing pains and that they'll be able to move past these limitation in the near future.
Thanks for the datapoint.
This would be a HUGE issue / devaluation for those of us who take advantage of finding segments and piecing itineraries together.
Was one of my fears with the switch over... and I still have a fair amount of Aeroplan points I wanted to use for another mRTW.
Last edited by tcook052; Nov 21, 2019 at 10:01 am
Nov 21, 2019, 10:39 am
#713
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Competence, honesty, preparation, sincerity and integrity are most frequently what many consumer issues come down to - those are matters of character independent of first or whatever "world" one happens to find themselves in.
Nov 21, 2019, 10:42 am
#714
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I'm just going to wait a few days to see if things improve. I have some flights I would like to eUpgrade with the little puddle of eUps I have left... but at the moment can't do it, and I certainly don't want to call in and wait for 10 hours especially if SEs are waiting at least an hour!
Nov 21, 2019, 10:52 am
#717
Join Date: Sep 2012
Posts: 625
Oops, I booked a multi-city itinerary through AC for Business, and I hadn't noticed it wouldn't load anything past December 1st for the outbound, so even though I searched for Dec 2 with a return on Dec 3, it pulled up Dec 1 & 2. Luckily I caught this after the confirmation arrived, because it soared straight past me during the booking process. Booking 2 one ways worked, and was even cheaper than the multi-city by $40. I should have confirmed that first, but this isn't about me!!
Nov 21, 2019, 11:59 am
#718
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Has anyone received the additional eUpgrade credits we're supposed to receive as a result of this disruption?
Have a flight on Nov 30 and trying to see if I can depend on these credits coming through in time.
Additionally, by the end of the month, we’ll be providing Air Canada Altitude members with additional eUpgrade Credits which can be used through February 2021.
Nov 21, 2019, 12:08 pm
#720
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958